Very very disappointing agency. They post all these jobs online but when you ask about them, suddenly they know nothing about them. I feel this company is just a scam, they don't even have direct deposit not that they get anyone work anyhow. read more

My recruiter walked out of the interview in order to take a phone call. I understand things happen, but at about the ten-minute mark, I started wondering "Would I work for a company that has this level of disdain for their people's time?" and "Would I continue interviewing a jobseeker who was 20 minutes late and then left the interview to take a phone call?" The answer to both, of course, is "Hell no." P.S. The receptionist is both smarter, better organized, and more professional than anyone else in the office. Somebody poach her away to a respectable gig. read more

I TOTALLY forgot I registered with this place until out of the blue one day. Someone calls me to ask if I want to go door to door delivering flyers on the weekend. (I have a masters degree and a full-time job..I sure as hell didn't get through them). The best part was acting really excited, "Sure! I would love to hand things out in the suburbs all day on Saturday...in Nov!". Who needs any help getting a job like that....yikes. read more

When I relocated to Chicago from Los Angeles, I struggled finding work. Lauryn & Tara at Mack were sent from the heavens. They worked diligently to help me find an opportunity that was a right fit, not just a paycheck. I was truly impressed with their ability to match people with companies while keeping true to both parties' needs. They were informative, energetic and made me feel completely covered during the entire process. They were always available for any question (and I had many!). I will recommend Mack, especially Lauryn and Tara, to anyone who has a need for a recruiter, be it a person looking for an opportunity or a company looking for the right person. They are true pros and genuinely awesome people. read more

I agree with all of the one star reviews here. Mack & Associates WAS a total waste of time. I took time off of work to go downtown to meet with a recruiter who offered me no help. I was told I didn't qualify for an EA position and was offered a temp job making $11 - $14 an hour. I don't think so, I have 10+ years of admin/office experience and found this incredibly degrading. I didn't bother to complete the assessments nor will I be using their services. I thought headhunters were supposed to HELP job searchers?? read more

Not the best in the City. After moving here in August, I met with at least 5 other staffing companies and Mack & Associates was not my favorite. They don't seem to care about placing you in a permanent job. They quickly found me a temporary position at a reputable company. However, during the two months that I worked the temp position they never even tried to find me a perm position somewhere else. They did not send me on any interviews; it was almost like they forgot about me once I started the temp job. And the pay is terrible. They will low ball you so they can take their cut. If you are looking for a good recruiter to work with, see Donna Hefner at the Larko Group. She is great and so is Larko! read more

I worked for a staffing firm from 2000 (when I moved to Chicago) to 2003, so I have some experience with temp agencies and I would HIGHLY recommend the folks at Mack & Associates. I was laid off from my job in October, 2003 due to a lack of work (THAT temp agency is no longer in business) and when my unemployment was about to run out, I went to Mack in the spring of 2004 and they found me temp assignments immediately. Tim (no longer there) was FANTASTIC. At the time, I was starting a business from home and was really only looking for a part-time position as "living" income so that I could pursue the world of entrepreneurship. One assignment that Tim sent me on ended up becoming a part-time, permanent job. I was THRILLED and the woman I started working for was happy to have me on board. Over the years, I decided to end my pursuit of owning my business. By that time, the woman I worked for needed more help and ended up bumping me to a full-time, salaried position. After awhile, however, business slowed down and since I didn't know what her future endeavors were, we spoke about me finding another full-time job with benefits (the only bad part about working for an individual is sometimes they can't afford health insurance). Luckily, I had become friends with my boss and she actually HELPED me in any way she could to find "the perfect job". What did I do other than sign up at various online job sites? I called Mack & Associates. After searching/interviewing on my own for a year, and with them helping me along the way, I started my current job in January of 2008. Did I find it on my own? Nope. It was Lana from Mack who recommended me! I was hoping to find a job in Evanston or at least the north part of Chicago (read: NOT in the loop) as I live in Edgewater. A tall order, but I was fortunate enough to land a job in Evanston and am still here today. Lana and everyone else at Mack was professional, friendly and really seemed to care about finding me a job that *I* wanted. I never felt like I had to take a job just to take a job. I'm thankful that I found my last TWO jobs through them and, should I ever need their services again, I wouldn't hesitate to go back. read more

Everyone at Mack was so helpful and amazing! Thanks to Lauryn I was able to land my dream job! Not only did she make sure she understood exactly what I was looking for in a job, she went out of her way to find me interviews that really fit. They also exceeded my salary expectations! I moved to Chicago from Utah at the beginning of August and had a permanent offer by August 25th. Thank you Lauryn & everyone at Mack & Associates! I'm eternally grateful!! read more

The bad reviews seemed to have happened a long time ago. I definitely think Mack has gotten their act together, because I have had a really pleasant experience with them. Erika is amazing. She is so sweet and listens really well. She got me two temp jobs within a week. It may be different if you are looking for a permanent job. While I can't speak to their services in that regard, if you are looking for a temp job, I highly recommend them. read more

This was not my first experience with a Chicago job agency. I have worked with some that pushed me into roles I was not that interested in, and others that seemed more interested in the businesses that signed their checks than me. From the get go the people at Mack were friendly and helpful. It was emotional for me to be back at a job agency, because I felt like I have been searching for the right fit for so long. They were very nice and understanding. They weren't judgmental that my resume was not super steady, and they took the time to learn about me. I ended up working with Nikki who placed me within 3 days in a temp to possibly permanent role with an amazing software start-up company in the loop. She prepped me for the interview and they offered me the job the same day! She placed me in exactly the field I was looking to work in, even though I had little to no experience in it, and with people that had very similar personalities and work ethics as I do. I look forward to working with her through my temp assignment, and hopefully earn many $25 award cards for representing them well! If all goes according to plan, I will hopefully turn permanent in the great company they placed me. I highly recommend both Nikki and Mack and Associates! Hi Joe! read more

I've really had nothing but a wonderful experience through Mack & Associates. They are very friendly, outgoing, and on top of things. They call me with new opportunities all the time, and are very sincerely interested in placing me in jobs/offices that would suit my interests and needs. Even better, I've referred a handful of friends to Mack, and they've all gotten jobs through them! Really GOOD jobs too, working at up and coming companies downtown with great benefits. These people legitimately care about you and finding you a job that will make you happy! read more

I received a phone call from Lana after I applied to a position on LinkedIn. I initially thought Mack & Associates was a law firm, at least that is how the ad read, but I get that is my fault for not googling. I don't like dealing with staffing firms. They are slimy and the caliber of jobs they offer is not worth my time. We set up a phone call for 1:30PM the following day to discuss the position. I called at 1:30PM sharp and was placed on and off hold for nearly 5 minutes. It was eventually communicated that she was unavailable. Bad first impression even though these are the kind of shenanigans I know to expect when dealing with staffing companies. I told them that I could wait for another 5 minutes for a callback otherwise to forget it. Lana calls me 15 minutes after our scheduled time to speak even though I clearly communicated that I wouldn't be available. In the beginning of a relationship, keeping your word and being punctual are very important to me, and she already missed the mark. I had no intention of calling her back but against my better judgment and out of curiosity I called her later that afternoon. She was available and pleasant enough and asked me about my background. She then asked what my salary requirements were and I stated them honestly. I tried explaining how I was willing to negotiate based on several factors and she interrupted me to tell me my requirement was a full $10,000-$15,000 lower than what they were willing to pay. That's fine but why couldn't that information be disclosed upfront or at the very least in her initial phone call so that wasting both our time isn't necessary. My time is valuable and I'm sure hers is too. Why make life more difficult than it needs to be? Additionally, the position posted wasn't an entry-level position so it shouldn't have had an entry-level salary. She saw my level of experience when I submitted for the position and it didn't occur to her that just based on that, it wouldn't be a good fit? And then get short with me and abruptly end the call when I'm not interested in a laughable salary? I should have listened to my gut and never made the call back. Never again. read more

If you're job hunting, contact Mack and Associates! When I first moved to Chicago, I had the overwhelming task of finding a job in an unfamiliar city, in an unstable economy. After trying several recruiting companies with no success, a former co-worker suggested Mack and Associates. During my first interview, I was introduced to several of their recruiters. Each recruiter was extremely kind and genuinely interested in finding me a job. They worked very hard to line up interviews, which fit my skills and background. They prepared me for each interview with beneficial information on the company and its successes. After a few weeks of interviews, Mack and Associates helped me locate a permanent placement, with a great company where I worked for over two years. I've recently returned to Mack and Associates, to further my career and find another placement. Already, their recruiters are working to find new interviews and opportunities. If you work with them, they will help you. Like anything else, it takes a hard work, determination, and a professional positive attitude. If you are proactive and prove you want the job, Mack and Associates will find it for you! read more

I met with Mack & Assoc Ltd on Monday. I found each of the ladies I met with to be extremely kind and helpful. Each took the time to talk to me extensively about my career goals and job requirements and then advised me honestly about my options. I appreciated that Patty took the time to go through my resume with me line by line to help make it stronger. I left feeling empowered and optimistic. To my surprise, I received a call from Mack call the very next day offering me a temporary position! I would recommend Mack and Associates to anyone looking to find great recruiters who really take the time to help in job search process! read more

Total garbage company. Completely useless middle man to the business world. Upon interviewing with them, they promise full time positions listing off several openings that should be no problem to get an interview for. However, they only offer short temporary positions at half of your asking pay, while charging the client DOUBLE what they pay you. You do all of the work, and they take half of your pay. Terrible. They may be nice when you come in to interview, but actions speak louder than words. All of the promises they make aren't true. And you may receive a phone call 3 weeks after you interview where they offer you a 1 week position making $11 an hour. read more

I see that Mack has some rough reviews. I *do* think it depends on who you get as a recruiter. I had the blessing of working with Courtney C., who is excellent. She followed up with me regularly and was definitely an advocate for me. I ended up getting an unexpected position in my "dream field" elsewhere that I took, but she definitely set me up for success in other ways. I would definitely refer these guys to any friends. read more

I have applied for at least 30 jobs and have received 0 calls. I don't understand how this company has so many jobs posted if they never call to set an interview. read more

Jasmine and the rest of the Mack team were SO HELPFUL! I was exposed to jobs I wouldn't have seen otherwise. The team really made sure they understood what I was looking for, and were with me every step of the way (resume preparation, pre-interview preparation, and post interview follow up). I felt like they were really on my side, and were working FOR ME. I also loved that I had the opportunity for temp work (with the opportunity to be hired) while I was interviewing full-time. It really helped to get out there and the extra cash was helpful. Overall, I would (and have) recommend(ed) this firm to anyone in the job market. read more

Worst temp agency in Chicago. They pay half of what you can make at other agencies!! And they waste your time, don't call you back, then make you believe there are other permanent jobs you could be "considered" for. Don't waste your energy. read more

If I could give Mack & Associates more than 5 stars I would. I worked with Lindsay and Lana, who were incredibly helpful, professional, and warm. I've never worked with a staffing company before, and wasn't entirely sure what to expect when I first walked in. Looking back on it with an offer from a company I'm really excited about in hand, I don't know how I would have made it happen without Mack & Associates. I hadn't been on a job interview since I had started with my previous company 4 years ago. My title at my current company was over-inflated, making me less marketable for the positions I was actually looking for, and I wasn't sure how to overcome that. The whole process of looking for a job again made me incredibly nervous. Right off the bat when I sat down with Lindsay, she was careful to find out what was important to me - industry, position, office culture, salary range, temp, temp to hire, or direct hire (Mack does all 3 but I was mainly interested in direct hire), and took the time to introduce me to Lana, Mack's VP who works with their direct hire companies. The main thing I knew was that I wanted a new job, but I didn't have a lot of vision beyond that, and Lindsay and Lana both asked great questions that made everything a lot clearer for me. They gave me great tips on strengthening my resumé, and I left feeling really confident about my prospects. Lana and Lindsay both followed up with multiple positions the following week, some direct hire, some temp to hire, and were clear about hours, compensation, and what the roles entailed right off the bat. I didn't feel pressured to say I was interested in any of them, but everything they presented me with seemed very tailored to what I was looking for. Before and after each interview, someone from Mack would reach out to prepare me for the interview, and then find out how I felt about the company afterwards. Less than a month after meeting with Mack for the first time, I have an offer for a new job that I'm very excited about. Thanks guys! read more

I have had fantastic experiences with those at Mack & Associates over many years now -- I have found them personable, professional, courteous, and most importantly, exceedingly competent. Whenever the need arises I always suggest Mack, they are the best in the business! I can only imagine that many of the negative reviews were posted by those who didn't put the time or effort into the process or chose not to engage with the same professionalism that Mack & Associates embodies. Don't be dissuaded by those negative reviews. If you are serious about getting placed, work with Mack. You won't be disappointed. read more

Incredibly positive & enthusiastic. If you need temp placements to fill an employment gap, they will definitely keep you busy.

I had a wonderful experience with Mack & Associates through Jasmine & Courtney! Very professional and helpful to go the extra mile for you. A key to Mack & Associates that I have found: know what you are looking for in a job so they can help you, be professional and ready for anything that comes at you in interviews, before submitting your resume to them or anyone - have other professionals look at it for review.. a good resume helps 1000%! I worked with Courtney for temporary positions while job searching and Jasmine helped me achieve my dream job! Both ladies can help you succeed & I recommend this company to anyone job searching. read more

If you're looking for assistance finding work or a full time position Mack & Associates is for you. Konvalia & Lindsey were my recruiters and they were amazing. They helped me with my resume, called me before and after each interview, and they were my advocates to potential employers better than I could of ever done. I'm so happy and felt so lucky to have found them. Don't even second guess - send your resume to them now! I am now in the position I want with the pay and benefits I was seeking. Thank you Mack & Associates! read more

I have had an excellent experience working with the folks over at Mack. They have been very responsive, professional & all-in-all a delight to interact with. read more

In a nutshell: I've been working with Mack & Associates for two years and have had nothing but success and fond memories! I started with Mack as a temporary staffing candidate, and worked with Nikki for almost a full year before a temp opportunity turned into a full-time position. In that year I was given excellent, professional, and personalized attention not only by Nikki but by the rest of the Mack & Associates staff. There were slow periods like any other staffing agency, but I was given regular work that was well-matched with my skills and experience every time. Even after I was hired full-time, Nikki was always available for a quick email or phone call if I had a question about the professional world. She remains available to this day if I should ever need anything; going above and beyond the call of duty like this is exactly what makes Mack & Associates special. After a year in my full-time position, I began to look for a new position and came into contact with Konvalia and Lindsey in the direct hire department. As an actor I'm essentially working on two careers at once, so I have somewhat specific schedule considerations. After two short weeks of looking I have been hired in an exciting new position that not only affords me a wealth of opportunity, but is considerate of my audition, rehearsal, and performance schedule. Konvalia and Lindsey have been as supportive and knowledgeable as Nikki, and all three have been an absolute pleasure to work with. In general, I feel a strong sense of community any time I visit the Mack offices. I've always been introduced to new employees whenever I visit, and you can really tell that everyone works together to find the best opportunities for their temporary staffing and direct hire candidates. Communication with Mack has always been prompt and informative, and even after two years I have never felt ignored, unimportant, or frustrated in any way by their services. I recommend Mack & Associates anytime friends or acquaintances are looking for new work. They are an incredible resource... the only bad thing about getting hired at my new job is that I won't be working as closely with them anymore! read more

We have used Mack several times over the past 10 for our staffing needs. They have consistently produced high quality, well vetted candidates for our firm. We have tried to hire our own administrative staff in the past with little success. We keep coming back to Mack and they have not disappointed us. Highly recommended. read more

I was about to graduate college and was looking to make a career move. I went to the Mack & Associates office and met with Tara. Tara was amazing! She was very knowledgeable and was confident that she could help me find a job that I would enjoy! She quickly found a few places for me to interview with, and I ended up getting a job in less than 2 weeks of working with her. I absolutely love my new job and I am so grateful for the opportunity that Mack & Associates found for me. Huge shout and thank you to Tara for being my advocate and sharing her positive spirit with me along the way!! Everyone at Mack & Associates was great to work with. I highly recommend using Mack and especially Tara! read more

I had a great experience here- Katie Robinson is awesome! They didn't get me temp work, but they helped me with my resume and got me a great job offer! read more

I have worked with Mack & Associates several times over the years. I have never met a more professional staff! Honestly, they are truly top-notch when it comes to Executive Assistant placement. I have worked closely with Lana Iceberg and many of her colleagues. They are true professionals. Lana listens, really listens and understands what it is I want in a position. Lana is a consummate professional. I have referred many people to her and will continue to seek her guidance in the future! Tammy read more

They receive a commission, but you do all the work! Working with Mack was absolutely 100% a waste of my time. They are not organized. They do not actually secure you any interviews for the "amazing" positions they boast to rake in. I found several positions on-line that they were supposedly managing, and when questioning them about the prospect of position availability, my emails were never returned. It's a nice office downtown, but I found them to be stuffy and full of hot air. They are also very snooty when it comes to working with other agencies. They seemed to have forgotten that they are trying to "help" you secure a position. They also offer insultingly low rates for temp work. $10-14/hr. I brought in that much money as a high school student during the summers 15 years ago. read more

Mack actually FOUND ME off my LinkedIn profile about a year ago, I was a recent graduate and was working for a small company making a low hourly wage and waitressing. They set up an interview with me right away. I went in and met with Lindsey and Nikki who were both VERY NICE and HELPFUL and ENCOURAGING. They explained how the direct hire, temp to permanent, and temporary jobs all worked. They were very enthusiastic about finding me a position. After the initial interview they kept in touch and told me of the jobs that were available. 2 weeks later Nikki contacted me about a position and set up the interview for the following day. They had me come in and prepped me really well for the interview and later that day I was told that I got it the job!!! It was a temp to hire position which wasn't what I was ideally looking for but it all worked out. I was officially hired by the company after the temporary period and am extremely grateful. Mack has kept in touch with me through this entire time to make sure I'm still happy and in the event I am wanting to do something else, they would most definitely be the first people I would contact about doing so. Oh, I forgot to mention they have awesome perks! Like good job reports at temp jobs gives you free extra money on a visa debit cards, they provide affordable insurance, they have luncheons and holiday get togethers for all their temp workers. I don't have a bad thing to say about Mack and couldn't be anymore satisfied with them! Personal thanks to Nikki! read more

Getting in touch with Mack was the best thing for me! I can't thank the wonderful team at Mack enough, as they were truly a blessing! I applied for a position online so I went in for an "interview". As soon as I met Courtney, I didn't even care what the position was that I applied for because I was so excited that I had met someone that cared so much about what the right fit was for me. After talking, she expressed how she wanted me to meet with Lauryn, whom she works closely to. After meeting Lauryn, I was overly excited because I knew doors would be opening soon (but who knew it would be as fast as it was)! My past work experience has been great but I had yet to find that one company that I could see myself spending years with and growing a career with. While talking to Courtney & Lauryn, I was never "nervous" like I would be at an interview. I was able to be myself, because that's what would get me placed in the right position. The next day, I received a call to train/work at a temp position for a few days. The temp company I was working for was great, as well as the employees I was working for. A week there turned into a 3-month temp position. But while I was actually looking for a FT position, Lauryn set me up on multiple interviews with companies that seemed interesting to me. I wasn't even with the temp company for a month & I was hired FT with a wonderful company that I now can call my career with growth opportunities. I never thought working with a staffing agency would truly get me where I wanted but that has proved me wrong. I STRONGLY encourage anyone looking for work to touch base with Lauryn & the Mack team. I know a lot of my experience had to do with timing but they hit it on the nail :) read more

I've worked with Tara & Courtney before at Mack & Associates. I was initially happy about my first placement. But after my first placement, everything went to the gutter. Never had I experienced such ignorance and carelessness ever in my life. I thought Mack would be able to help me. But, they just turned out to be a scam. Never work with Tara or Courtney, and avoid Mack as a whole. Your best bet is to keep trying finding a full time job rather than finding a temp agency to find you one anyways read more

Awful experience. I was called in for an interview. I met with Lindsey, who explained their recruiting process. She expressed interest and told me that it was important to stay in contact with them through the process. As I promised, I followed up a week after my interview to see if there were any updates. My emails and voicemails were never returned. Almost two months later, I noticed the same job posted online and emailed Lindsey to see if I could provide any further information or if there were any other positions in which I was a fit. What a waste of time. I prepared myself for the interview, only to never hear back from them again. The lack of professionalism displayed by Mack & Associates is disgusting. Very unprofessional firm. read more

Mack was absolutely great to work with! I was coming back from a year of travelling, so having that on my resume was a plus to some employers, but also a point to consider my seriousness and commitment to others. There were a couple different assignments I did that I truly enjoyed going to every day, and they ended up finding me a job in my major (Public Health) that I truly enjoyed and ended up hiring me on after only two months of working there! Whether you have a direct vision of where you want to be, are looking to explore different careers, or just need the money to keep coming in for a short period of time, Mack has SUCH a friendly staff and should be able to find you whatever you are looking for! I've worked with a few agencies and this is the one I recommend to all my temping friends. read more

This is how it works: the community college or sorority girl with the typical narrow voc bus attitude spots your resume online, contacts you telling you they have a great assignment lined up for you, then you take the requisite rigamarole of office skills tests, then they send you on a rather low-paying assignment that has nothing to do with your skills. Terrible, just terrible. read more

After resigning from my job, I thought I'd try temping as it had kept me afloat during my college years. I have to say the staffing industry has changed! My experience with Mack was subpar, although Ana was personable and seemed to care about getting me that dream job. She unfortunately left but I was able to work at one good company here and there. The new recruiter assigned to me didn't show any concern or motivation to find something for me, in fact she asked me to fill out lengthy paperwork despite already doing that in my initial signing. I inquired about an admin job that I was well qualified for but she basically told me I didn't qualify because the client is looking for specific skillset, even with 10 years of working as an admin/executive assistant, lol. I've come to realized that you really need to do your homework before signing with these agencies because as I see it, many of these recruiters don't care and there's a sense of bias selection of who they want to place and not because of your qualifications. read more

They seem to have great opportunities but are slow to place and don't assist anyone not in the area. Would not recommend for someone looking to relocate. They staff is friendly but they often don't follow up with you. I've had to reach out various times from seeing ads on LinkedIn and had little to no follow up from the recruiters. read more

By far the WORST recruiting session I have ever been too. I had to stay there for 2 hours, meet with 2 people, and take a bunch of computer tests (which I did well on, by the way) only NEVER to hear from these people again! If I could give negative stars I would. I can't even remember my recruiters name, but he appeared and spoke like he was completely uneducated. Don't fall for this scam. They will make promises of FULL TIME PERMANENT positions and then never call you when you walk out that door. read more