I visited Pottery Barn's Southampton location for the first time today and I must say, until now, I…read moredidn't know what I was missing. I have been a PB customer for years, in most recent years mostly shopping online. But occasionally, I do feel the need to visit a brick and mortar store to touch and see items before purchasing. In the past, I visited PB's Huntington location, mostly because it is the closest to my home. But, it was always a let down. The Huntington location is famous for its exceptionally poor customer service and I've experienced it first hand many times:( Today however, I was in the mood to take a drive. I called ahead to see if the Southampton store had the item I was looking for (no longer available online). I had them put it on hold for me and jumped in the car. When I entered the store, I was greeted by several very friendly employees who asked if there was anything they could help me with. It wasn't one of those obligatory greetings where an employee acknowledges you quickly while rushing by, they were genuinely happy to help. I told them I was going to look around a bit and I'd let them know. I had seen some pillow covers online that I wanted to purchase but I couldn't find them. I asked and they were located for me. I purchased them along with another two pillow covers I had put on hold. I was also interested in a rug but I wanted to see it in person before purchasing it online. They didn't have it on the sales floor but the manager, Karen, went out of her way to find a swatch for me. She was very helpful. She's even going to try to find it for me locally so I don't have to pay for oversized delivery. My experience in the Southampton store was such a breath of fresh air. It reminded me why I fell in love with Pottery Barn so many years ago. Bravo to the entire staff at this location. In the future, this is where I will shop when I shop at a physical PB location. *On a side note, I thought the Huntington store was closer to my home and while it is closer in distance it took me about the same amount of time to drive to Southampton. I will most certainly return. This store has two floors and is laid out beautifully with tons of eye candy. I dare you to shop here and not buy something;)

I shop Pottery Barn in Southampton often for myself and my clients. Each visit has been a wonderful…read moreexperience. You are greeted by a friendly and knowledgeable associate who is more than happy to assist you. My favorite place to plan a room is their Design Studio. From fabric samples, wood samples to rug samples, a Design Studio associate will help you plan your next project. The store manager is fantastic. Great customer service each and every time. Please visit Pottery Barn of Southampton. You won't be disappointed.