Saw Ms. Mackie 2x and that's all it took. Office staff never answered their calls. Had to wait 1 month to refill my medications. Never received a return call. after trying to reach the office numerous times a Medical Assistant answered and stated that her daughter worked there as a receptionist and did not like to answer the phones,called out and would leave the office often. While speaking with the "Medical Assistant " she stated that she would gladly remove my as a patient from her practice. Not surprised that her office has permanently closed. If i could rate a "0" stars I would. read more

Left the practice no notice nor refills had to find a new Dr immediately.... DId not care......... I was left holding the bag for my healthcare........... Still P.O................ read more

Dr. Mackie went out of her way to see me for a long time when I didn't have insurance. Charged me a decent price, and was always available when I suddenly got sick. She kept me on my heart medicine when I had no other way to get it. Being a good physician means sometimes you have to miss a healthy appointment to make time for someone who has an emergency and is in severe distress. read more

Dr Mackie closed her practice with no warning and is now sending erroneous bills with no way to correct them. Very unprofessional and now being threatened that it will go to a collection agency. This for a visit that never happened and she tried to bill the wrong health insurance. Want to get this resolved but she is gone in the wind with no where to turn for resolution. Therefore reported the false billing to the Florida Board of Medicine and opened an investigation. She billed my wife for a visit that never happened and she filed a claim with an insurance company my wife does not have. Dr Mackie if you read this please respond to resolve this issue. I called the Florida Board of Medicine and opened an investigation. Your staff was incompetent, but you as a Dr were always nice to deal with. This needs to be resolved. But there is no way to fix this without your involvement. read more

Dr mackie is very caring and compassionate. She explains any medical issues in layman terms easy to understand. I would highly recommend her to anyone. read more

What happened to her? My husband saw her 3 weeks ago and she didn't refill his meds. Can't contact her, no answer.

I cannot tell you if Dr Christina Mackie is good or bad as a physician, never spoke to her but I made an appointment 3 months in advance as new patient and the Doctor decided that she was working remotely that day. I was also made feel at fault for this situation by Angelica the person at front desk. The first thing Angelica said to me is that I must be at the appointment an half hour early. She also said she tried call me, which she did. I did discover a missed call at 8:16 am. My appointment was for 9:15 am. Who makes an appointment 3 months in advance and then calls an hour before to tell you that the doctor will be working remotely or virtually and she will not be seeing you today. I was fuming and yet I contained my displeasure and filled out the paperwork and even rescheduled but after giving it some thought, my first impression is telling me that if she or her office have such disregard for their patients time, it cannot be a good fit. Therefore, I will cancel my appointment and seek services elsewhere. I am obviously very disappointed. Sincerely Javier Rodriguez read more

Telephone staff working Febuary 4 2022 was horrible. I called at 11:30 and was put on hold for half an hour then at 12:00 the phone went dead for the hour they go on lunch break. Then I called back at 1:00 and was put on hold for another 10 minutes and finally was able to talk to receptionist. She was extremely faking politeness and when I tried to explaine my question for the doctor she hung up on me. Really who does that. At a doctors office. OMG will have to get a new doctor. Too bad I really like Dr. Mackie. read more

Was told when arrived I could not be seen because I did not arrive 30 mins early, but I received voicemail below saying to arrive 15 min early. Rude staff. Total waste of time. read more

Mackie Christine MD - Voicemail from Sunday - Family Practice Near Me

Went to my appointment and was told unless I gave them $100 towards my visit I would not be seen by the doctor!!!! AND I HAVE INSURANCE. They refused to bill insurance and wait to see what they got reimbursed!!! I would NEVER recommend anyone who only cares about the money! This policy spoke volumes of how they care about their patients. STAY AWAY! read more

Telephone staff working the morning of 8/3/21 is abusive and berating. I am shocked at the conversation that happened. It must have been a very young girl, possibly a teenager, as she was arguing and interrupting and insulting. First impressions mean everything. Move on to another medical practice if you like respect and want to deal with trained adults. read more

The negative reviews I read totally shocked me. My husband and I have used Dr. Mackie as our primary care physician for many years, and she and her staff have always been completely helpful, competent, and caring - with one single exception: there was one time when I was asked to pay my co-pay. I explained that I no longer pay co-pays (Medicare is primary and secondary insurance pays the rest.) I could not convince the girl I was speaking with, she dug her heels in, so I simply paid the $20.00. Of course I got that money back later, when she learned that it had been improper to bill me for it because I really do NOT pay a copay now. That one incident makes me wonder if perhaps that incident, and the two negative reviews, might all involve one particular employee who either has now become more proficient in her job better or perhaps has been replaced. ? That could be the explanation that causes everything to make sense. Dr. Mackie herself has always been absolutely wonderful to me and for me, she is warm, friendly and obviously cares a lot about her patients, and with that single exception the same is true of her staff. And unfortunately for them, because of a strange drug allergy I am not an easy patient to deal with. My husband, also, is totally pleased with Dr. Mackie and her staff as well. Please do not be dissuaded by those two critical emails. read more

I had recently moved to Cape Coral and was needing a new doctor. I scheduled to see Dr. Mackie as soon as there was an availability (which was a 2 month wait for a new patient check-up). My insurance had suggested her given my coverage, but when I arrived for my appointment they refused to see me saying that I hadn't called my insurance company and made them my only primary care physician. I explained that with my insurance (government open access) plan I didn't need to do that. They insisted that the insurance company had to be informed at least 48 hours prior to my appointment to process this information. After 20 minutes of arguing with the lady at the front desk, I finally left frustrated since I had waiting 2 months to get in. I called my insurance company and they told me that my specific plan does not require me to do anything. I called Dr. Mackie's office back and explained to them again they were misinformed and my insurance didn't require me to make them my only PCP. They said they called to verify this with my insurance company and said I was still wrong. I gave up on them. They would not listen to me or my insurance company (Humana HMO premier-open access) and kept arguing that I was wrong and wouldn't see me. I went to see a different doctor that I now love. Dr. Mackie's office was rude and doesn't listen to people. I would not recommend ever going here. Hopefully Dr. Mackie herself is nice. read more