Alexis, Dalton and the entire team went above and beyond helping us navigate dealing with our…read moreinsurance company. We have used them for 20 plus years and they have always delivered fast service and the best customer service around. I haven't had a single complaint dealing with them in all our years together. Highly recommend the entire team.

I usually don't like to leave bad reviews but I've given Dennis and his company several chances and…read moremy patience has been pushed. My first service was to repair a bad connection on my A/C unit back on 1/23/20. It shorted out my wires and these units were put in by HR Ferrell & Company a few years before we moved in. The warranty should've been honored but Dennis said since the homeowners changed that it wasn't honored but he would take care of me. He was very professional and knew what the problem was after some diagnostics. The job was completed in under an hr and he gave me a total around $350. He stated if I paid some more money that a routine cleaning can be done twice a yr with no other charges. So my total came out to $480. I was waiting on a receipt for the services and what I had paid for. He asked me to shoot him a text with my email. This was on 1/23/20. Did not receive anything for a few days and sent him another text on 1/30/20. He responded and said he would get me the ticket that day. Nothing. A few days go by and he texts me on 2/3/20 and said he would email me. Nothing. 6 weeks go by and this is 3/17/20 now and I texted him that I never received the receipt. He msgs back and says he will send it to me that day. Nothing. Another month goes by and Dennis all of a sudden texts me on 4/12/20 and asks for my email and that he forgot to hit the send button last time. I finally get the receipt on 4/12/20. He stated whenever I was ready to have the cleaning done to text him. So on 6/23/20 I asked for the service. He stated it would be next Mon, 6/29/20, which was fine. I msged him on 6/26 if he could come after 1pm on 6/29/20. He agreed it was fine (I gave you 3 days head notice to be courteous). Mon, 6/29/20 comes around and no phone call or anything. I called the local office with no answer and msged him on 7/1/20 to see if we should reschedule since he was a no call/no show for Monday. He msged back and said he will try to be here Fri 7/3. I asked him to please let me know if he could not make it on the day of to let me know also so that I can plan my day. He agreed. It is Monday night on 7/6/20 and no call/no show. I have already called someone else to service my hvac needs going fwd. If you are needing Reliable, On time service with the Do what you say and Say what you do motto, please stay away from HR Ferrell & Company.

The technicians are always knowledgeable and friendly. Also they come in a timely manner. I would…read morealways recommend them to all my friends. I've never had a bad experience and I've been with them for many years.

I own a commercial retail center in Germantown that faces the Saddle Creek Shopping Center. I feel…read morefortunate to have had the service of Chickasaw for many years. They communicate and respond very professionally. Their service personnel are thorough and reliable. I not only use them when a problem occurs with the 15 units in my strip center but I also pay thousands of dollars annually for a service contract which maintains the units. I could not be more satisfied with this company and highly recommend them. Stephen Stansell Attorney at Law, Ret.

I have had them come out on many different jobs. Condenser leak, Gas line repair and pressure test…read morewhich passed MLG&W testing to unlock gas meter first inspection . Just recently this fall replace my failed gas valve in less than an hour. All technicians are professional, approachable, respectful and patient. They are my recommended HVAC business to anyone. Prices are reasonable and fair. I also compliment their staff Ms. Lisa and Ms. Ginger who have been always kind and courteous. Sincerely, Billy Morris A Highly Satisfied Customer.

My AC was working perfectly. No problems at all. They came for just an annual inspection, and…read moresaid they FOUND something that was going to cause it to break in the future. So, I believed them and said just to go ahead and fix it, because I want my AC to be reliable. During the process, they fried my AC circuit board. To the credit of the technician, he did admit that they had crossed some wires. But I was without AC for 5 days due to their negligence. When they finally fixed it the next week, the owner had the nerve to send me a bill for $250. When I balked at receiving a bill at all, Ginger (rude phone answerer) reluctantly agreed to reduce it to $125. Now she is leaving me daily phone messages, and has threatened to turn me over to collections if I don't pay it. And now she says I owe $250 again. Terrible company. Terrible customer service. Incompetent. I would not use them. You don't charge customers when you break their AC for 5 days.

I contracted Tiger Paws to come out and install a mini split in September (9/25/23). Mark Beatty,…read morethe owner, came out himself and brought Michael the technician out to install the mini split. I paid 1/2 of the total agree upon amount that day, not a small amount. Work: They somehow managed to break a sizable chunk out of the hole where the hose to the condenser goes which Mark/TP says they will fix. Okay stuff happens.. When they went to pressurize and turn the system on, it froze up immediately. Then Michael informs me that the system isn't working properly. He finally has to leave. They inform me finally that they are filing for a warranty claim and instead of replacing my unit, force me to wait for Daiken to process the warranty on my brand new equipment. This is insane. As a business owner, you don't force your customers to bear this impact, but Mark did. It's now been 6 weeks since they first tried to install. I have been calling and texting daily trying to get an update the past 2 weeks. Finally get a response that Daiken processed the warranty, but then absolutely ghosted. See picture below. This is crazy and so frustrating. After what was a month of calling and not hearing from Tiger paws, they finally confirm that

Dies anyone know if they're still in business? I purchased an A/C and furnace inspection last…read morespring. The A/C was completed as scheduled. I then scheduled a fall furnace inspection and was given a date and time when they would perform it. When the date arrived and the scheduled time passed with no appearance, I called and left a voicemail with Mark asking him what happened. No response. Several days later I tried to contact them again. Left voicemail. No response. Are they out of business? I had to pay another company to perform the checkup that I had paid Tiger Paws to do.

After 3 day no bid, then I am told the attic was not safe for their employees. It would have been…read moregreat if they would have told me this 3 days ago. Then I am told they do work in Earle AR, after they went and claimed they would do a bid. They will never need to worry about me calling the for anything.

The person or persons that wired the installation left naked wires that could have easily caused a…read moremajor fire and kept throwing the breaker . They would not come back after me paying them 6000 for a new ac unit .the owner said he was not coming out and didn't care if it ever got fixed because I gave a bad review .I have pictures of the wiring where it was burning threw the TAPE THEY installed the wiring with.

Gray's installed two mini-split units during our remodel but never returned after construction was…read morecomplete to verify that the system was working properly. I called repeatedly with no return calls. When winter arrived, it became clear there was a serious issue, the house would not heat above 64 degrees. I continued calling over several months and still received no response. Ultimately, I had to hire another company to service the units. They confirmed the mini-splits were not installed correctly. This repair cost an additional $1,000, on top of the thousands already paid to Gray's. After checking Google reviews, it's clear this is not an isolated experience. This company does not stand behind its work and does not return calls. Based on my experience, I strongly recommend avoiding them.

I forgot I already wrote a review. LOL. Oh well. This is an update to an already great review…read more --- I had a fantastic experience with Tim Gray, the owner of Gray's Heating and A/C! When my A/C decided to call it quits during a brutal heatwave, Tim came to the rescue. He was quick to respond, professional, and got my cooling system up and running in no time. His expertise and commitment to customer satisfaction were evident throughout the entire process. I couldn't be happier with the service I received. Tim is the go-to guy for all your heating and cooling needs!

Air conditioner started short cycling on Monday evening. I called them on Tuesday morning, they…read morearrived on time at 8:00 am on Wednesday. Had the problem identified and fixed within 45 minutes. Since they were here they cleaned out the evaporator coils. I called them because they were the ones that originally installed when I had the house built 6 years ago. Excellent and professional service and reasonably priced. Thank you Cannon

I have called for a simple service call. On 2 separate days. The dispatcher told me that someone…read morewould contact me for service repair. No one called or showed up. I really wanted them to fix it because it's their system and they've done good in the past...I'll have to go with another company this is unacceptable. A/c has been down for 3 days.

We had been experiencing issues off and on with one of our units. Brandon with B&B came out and he…read morewas the most thorough tech ever! He figured out the reason why our unit kept freezing and why the "fixes" that were put in place were simply a bandaid and did not address the root cause of the issue. Once he addressed the wiring issue, he took his time and thoroughly cleaned the inside of our unit. I appreciate that he explained what he was doing while he was doing, was very friendly and provided great conversation. It's been over two weeks and our air is still working great! Highly recommend this company!!