From going into this office and selecting carpet with Letitia and estimator Jarrod. And the…read moreinstaller Pedro did a great job!!!

Uploaded photos. We had a Karastan LVT flooring installed on our second floor; the total cost for…read morematerials and labor was over $17,000. Since then, we've run into multiple problems, and honestly, it's been incredibly frustrating. Problem 1: Promised One Thing, Got Another We chose a more expensive floor than we originally planned because we were told it had a flush stair cap trim piece. That was important to us because we wanted a seamless, flush transition at the top of the stairs -- no overlap. The flush pieces were on our order and we paid for them. But when the installers showed up, they used an L-shaped piece that created a noticeable lip. When we asked about it, they told us a flush piece didn't actually exist for that floor. So basically, we paid more based on bad information, and there's nothing they could (or would) do to fix it once the floor was already being installed. Problem 2: Boards With Permanent Marker Some of the boards that were installed have purple marker lines under the clear coating. We were told it happened during manufacturing and couldn't be cleaned. The installers admitted they should have caught it and not used those planks. They offered us a few hundred dollars off or said they could replace them, but doing so would require ripping up a large section of flooring, which could cause more damage. They planned to reuse the removed boards, even if they were damaged in the process. Since there wasn't enough extra material to replace them all we'd have to pay for additional boards ourselves if we didn't want them to reuse what they ripped out. We decided not to risk it, covered those boards with furniture and rugs, and took the discount. Problem 3: Gaps in the Hallway In the hallway, 4 boards were cut too short. So now, when the humidity changes, they shift, leaving a 1/2" gap between the floor and the shoe molding, exposing the subfloor. That's about two feet of wall with subfloor showing for half the year. They tried to fix it by gluing and nailing the boards down, but that only worked temporarily. Again, the solution offered was to tear up a big section of the floor, but with the usual warning that it might cause more damage. So once again, we left it alone. Looking back, we probably should have taken the risk of further damage and let them replace those 4 boards. It looks awful. Problem 4: Boards Separating in the Bonus Room In our large bonus room, about 20'x24', some of the boards have started separating, leaving visible gaps. At this point, I haven't even contacted them about this issue, based on how the other problems were handled, I'm not optimistic that anything helpful will come from it. So this one is on me. This year, when we replaced the floor on the main level, we went with a completely different company. When we showed them photos of the upstairs install, they were shocked and told us we should have filed formal complaints and probably could have taken it even further. Honestly, the whole process took so much time, stress, and energy that we just didn't have it in us to keep pushing. If you're considering working with them, be careful, make sure you can actually get what they promise, and keep a close eye on the installation. After reading other reviews, I'm really hoping this was just a bad install crew and that they're no longer around.

This is the third time I have use Carolina Carpet and have found them to have excellent customer…read moreservice. Their product line goes from builders grade carpet and vinyl all the way to very high end. Each time I have used them they delivered exactly as they said they would with no problems. When I have a need for more floor covering of any kind Carolina Carpet will certainly be my first stop.

We purchased carpeting from Carolina Carpet and Floors to replace the nearly 20-year-old carpet in…read moreour great room. Unfortunately, less than a year later, the new carpet already needs to be replaced. Remarkably, our old carpeting looked much better than the replacement. The carpet manuafacturer had a a very limited warranty that expired before the issues became apparent. Carolina Carpet and Floors does not offer any further guarantees or warranties on the carpet they sell, providing coverage only for their installation workmanship. After installation, we experienced several issues with the new carpet. Many of these problems are now concealed by rugs we purchased as a temporary solution until we can afford to replace the carpet again. The main concerns include: * The carpet is coming apart at the seams and edges. * There is significant wear in all traffic areas. * The carpet picks and ravels easily. * It is barely durable enough to withstand regular vacuuming or steam cleaning. We brought these issues to the attention of Carolina Carpet and Floors. The only recourse they offered was a discount if we chose to purchase our replacement carpet from them--a purchase that would come with the same limited guarantee, should we select another product of similar quality. I hope this review helps others make an informed decision when considering Carolina Carpet and Floors.

Steve and Jason went above and beyond to get the job done - and done right. Their crews were…read morefriendly and helpful. Will use again for future projects.

I highly recommend this place. The customer service is outstanding and the work they do is…read moreexemplary. The prices are better as well. I absolutely love my wood floors. My kitchen floor is next and I can't wait. Doing business here is so much better than dealing with "big box" stores. I really appreciate the personalized assistance and the dependability. Something the other places just don't offer. If you are in the market for a new floor definately give this place a try.

HORRIBLE!!!!! The owner Adam is just awful. We hired him to remodel our master bathroom and he cut…read morecorners everywhere he could. Not at all professional and he never knew what was going on with all the outside contractors he hired to do the actual job. He was never on schedule and acted like he was doing us a favor and working for free. We decided to go with him because he is local and wanted to support local businesses but what a huge mistake. Left the job unfinished and we had to hire someone to finish the work.

From start to finish, these guys were excellent. The Contractor, Jay Jones, walked us through the…read moreprocess of what to expect. OK, this is something very important to me. Most of us do things day in and day out which may seem foreign or even esoteric to some. I don't do tile work. I didn't know what to expect. Jay lined out what was going to happen and how long it was going to take. I appreciate expectation management! We are very happy with the results and have already contacted them for flooring!