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    Mr Sandless - Central North Carolina

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - Mr Sandless - Central North Carolina

    Deck refinishing

    Floor refinishing

    Tile refinishing or restoration

    Mr Sandless - Central North Carolina Photos

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    2 years ago

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    DM Hardwood Flooring Service

    DM Hardwood Flooring Service

    3.8
    (6 reviews)

    We hired Demetrice to refinish the stairway in our home. He showed up promptly as agreed upon and…read moreprovided us very quick service. The quality of his workmanship was excellent and his cleanliness, esp. for refinishing hardwood stairs, was top notch and a fair price. I would recommend DM Hardwood Flooring Service for any refinishing work that you may have!!

    We hired DM Hardwood Flooring Service to lightly refinish our floor after it suffered some surface…read morescratches. Demetrice showed up on time for the estimate on Sept. 27, 2020, and for the initial work on the floor on Oct. 7. Within five minutes of our leaving the house, he called to say that the job would cost $300 extra because it would require re-staining, to which we agreed. When we returned home two days later, 90% of the floor looked wonderful with the satin finish we had requested. However, the remaining 10% had not been sanded or received finish. When we called Demetrice, he agreed to come touch it up. Unfortunately, during this touch-up, he applied a very heavy coat of a shiny finish on the affected areas. When we called him back the second time, he said he would refinish the entire floor, which he did, with a less consistent finish than the first time. On one strip of the floor, his roller was not consistently covered with the poly, so the floor was striped. When he returned to refinish this strip, he again applied a shiny poly. Though he agreed to come back yet again to fix the problem, he never showed up and ignored our calls and texts. We have now finished this last strip of floor ourselves. Upon closer inspection, we have found numerous splotches of poly on the walls, woodwork, and carpet. The worst part is that Demetrice never apologized for our inconvenience of having our house disrupted for over a month or our having to pay for two nights in a hotel due to his negligence. We cannot recommend his work.

    Specialized Refinishing

    Specialized Refinishing

    3.7
    (7 reviews)

    Description of complaint: Engaged Specialized Refinishing for work in 2021. Work completed, company…read moreinvoice was paid and Lifetime Warranty was assigned. Contacted them today, Aug 1, 2025, to exercise the Lifetime Warranty only to be told that there were unwritten conditions to their Lifetime Warranty. Essentially, the new owners as of late 2023 who bought the brand will not honor their warranty. Desired settlement: Honor "Lifetime Warranty"

    My shower pan had a long crack and was in need of repair or replacement. I did a Google search to…read moreidentify potential companies in the area that do work on shower pans. I made a list of four companies and called each of them. My conversation with Specialized Refinishing Co. stood out due to their professionalism over the phone and the speed in which they could have someone come out to take a look at the issue. Miguel arrived on time/as scheduled and was able to quickly assess the issue and determined that it could be repaired. He progressed the repair in a timely and efficient manner. He was very professional and ensured that he handled everything appropriately to not leave a big mess in my bathroom. Somehow, while he was refinishing the repaired area, water from the shower head got released and damaged the refinishing. I was very disappointed as Miguel could not tend to the water damaged area right away. I would now have to wait until after a couple days when it sets before the water damage could be fixed. I went ahead and paid the full amount of my bill before Miguel left. I was asked to contact the company by phone to schedule a time when they could come back out to take care of the water damaged area. I called, left messages, sent emails, and text messages but did not receive a response back for a couple days. When I finally got someone to give me a call, they were not able to work me into the schedule until a week later. I was not happy about that. In fact, I wished that I had only paid half of the bill and then pay the other half once they returned to finish the job. I felt that would have probably expedited the completion of my repair. In any event, Miguel was sent back out a week later to fix the water damage to complete my repair. He did not arrive as scheduled due to an unforeseen issue at his previous job; however, I was impressed that he still pushed his way and came at a later time to ensure that my job got completed that day. After Miguel got finished with the complete repair, I was very happy to see the results. My shower pan looked brand new and feels stable. Miguel did an absolutely fantastic job getting everything done professionally and aesthetically pleasing. I am very happy with their work. I would have given this review 5 stars if it were not for the hiccup I encountered in trying to get the rescheduling completed in a timely fashion. Kudos to Miguel for a job well done and ensuring that I remain a happy customer.

    Mr Sandless - Central North Carolina - refinishing - Updated August 2026

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