Do not use this bank. I have gone through RMCU for 11 years and finally closed my accounts. After…read moredealing with the incredibly rude branch manager, Shelly, in Belgrade due to the bank's faulty fraud system flagging on my card, leaving me unable to access my funds for two days, I decided I had finally had enough. Traveling out of state is a nightmare. They will restrict your debit card once you cross state lines. I had to resort to racking up my credit card because I could not access my bank account when out of state. If you buy online at an out of state store, they will flag it for fraud and restrict your accounts. If you try to deposit a check by mobile deposit, it says $2500 maximum, but you can really only deposit $1500, then they'll put it on a 3 day hold. They'll hold deposits on anything over $500 and it's incredibly inconvenient and frustrating. I changed my maiden name (in person at RMCU in Belgrade) to my married name last June in 2024 and just went in last week (Dec 2025) to have them tell me I never updated my information, then tried to blame their brand new system they had only recently started using. When closing my accounts, they shorted me $30, then didn't close my accounts. I didn't even bother telling them they shorted me as I was so relieved to finally be done with RMCU. But, I had to call two weeks later to have them closed because they failed to follow through, even though all paperwork was signed two weeks prior. The last branch manager (Shelly) in Belgrade, who has since left, was so incredibly rude and unprofessional I requested an apology letter and restricted her from accessing my accounts. If you want to feel secure in a financial institution, DO NOT USE RMCU. I cannot stress this enough. First Security Bank and has been the most incredible experience. They have had wonderful customer service from day one, incredible loan officers, 100% professional and FOLLOW THROUGH on everything with clear communication. I have never once worried any transactions will be put on an unnecessary multiple day hold or not having access to my accounts. Highly, HIGHLY, recommend First Security Bank.

I have been a customer of RMCU for over 20 years. Have utilized every service they offer except for…read morethe home loan. However, I've noticed a decline in their customer service. I recently paid off my car loan with them and have been waiting for the tittle to be sent to me. A month went by and no tittle so I called to inquire about it. The person answering the phone stated I had to contact the DMV because the credit union already submitted my paperwork to them. I said okay, thanks. The DMV in the state to which the vehicle is registered stated I needed to contact the credit union because it will come from them so I did. I called the credit union again almost a month after my first call and the person who answered the phone name is Becky had a very rude and almost like don't bother me attitude. She stated the folks from the loan department mailed me my title back in September, no notice of sending me this very important document was sent to me, or anything on their end. Needless to say I have not received my tittle. When I explained this to Becky her attitude again was like go kick rocks pretty much very carelessly she said, you will have to file a request with your DMV for a lost tittle. Unknown to Becky filing any paperwork with the DMV is a nightmare. I hope the next person who pays off a vehicle does not have to experience what I just did.

Initially a very friendly bank, but I guess that's how they suck you in. Online banking was very…read moredifficult as there was someone else that banked with Big Sky Western with my same name and the online banking for Big Sky Western wouldn't let me log in because of it. One single time, I over-drafted my account by about $20 without my knowledge and without previous explanation, or later notification, they charged me not only an initial overdraft fee of $27, but a charge of $5.50 per day for a month before I was notified that my account was in the negative. As it is an account I rarely used; mostly just to cash a check here or there, and I never got any mail statements, I was completely unaware of the issue. Very unclear communication when I first opened my account that this could potentially happen, and, even though I have never had an overdraft problem at any time before, they were unable to reverse the charges, and pretty rude when I tried to clear this matter up. Now, I will be paying off $160 worth of late charges that I was never informed of and that was unfairly charged to me. I feel robbed and taken advantage of. Needless to say, I will be closing my account with Big Sky Western a.s.a.p., and warning friends and acquaintances about the scam surrounding this institution.

My first time to Sky's Belgrade branch, it was like watching Cheers....treated like a rock star…read morefrom start to finish. Brett, Sheri, and a lovely lady name Barb thank you for making my day. You all go above and beyond for me with all of my banking needs!! Thank You Sky FCU!!!

Great location. Easy drive thru and good cash!! Thanks. Bank grounds were well maintained as…read morewell

I always use there ATM and like the Elk statues out front plus it's easy to get to from Main Streetread more

makynna was so helpful and knowledgeable. she is so fast and detail oriented. i was a bit flustered…read morewith how a certain process worked but she was very understanding. please tell her i said thank you and let her know she is amazing !!!! best experience ive had at this location.

I was hacked a week ago and all my savings and checking disappeared. I was devastated!! When I went…read moreinto the bank very shook up I met with Austin Matthews. He spent so much time with me getting things worked on. Less than a week later Austin made sure all the funds were back in my accounts. I'm so grateful. I've always had help when I needed it from First security.

I have such a different banking experience than other reviewers. I've been with this bank over 10…read moreyears and have had excellent service. James is the best. People are professional, efficient and kind. I highly recommend them.

This bank is so bad. It's a shame I have to give it even 1 star to get posted. Terrible customer…read moreservice. I can't wait for my business check stock to run out, so I can close all accounts. Stockman Bank is the best!

I wanted a local bank with no fee checking and a no fee easy access atm…read moreI got one of those things A bank that can not maintain its infrastructure is an unhealthy bank. I do not need a bank that can not fix the one and only ATM they have. If I have to go to a different bank to use the ATM I am changing banks - to a real full service bank - what a pain. Total let down

Worst customer service…read more I dread going in to be treated terribly by their angry, entitled staff. All their systems are antiquated.