makynna was so helpful and knowledgeable. she is so fast and detail oriented. i was a bit flustered with how a certain process worked but she was very understanding. please tell her i said thank you and let her know she is amazing !!!! best experience ive had at this location. read more

I was hacked a week ago and all my savings and checking disappeared. I was devastated!! When I went into the bank very shook up I met with Austin Matthews. He spent so much time with me getting things worked on. Less than a week later Austin made sure all the funds were back in my accounts. I'm so grateful. I've always had help when I needed it from First security. read more

I am making this post because my experience was extremely horrifying to the point where after I left, I cried in my car. The lady''s name was Jennifer Collins at the downtown location. I called the HR department, left a message and then never got a call back. What happened: I am a young girl and was trying to get a loan for the first time ever for a vehicle, so I had many questions and concerns about the loan and wanted to talk to someone in person about it. I went to the downtown First Security bank location in downtown, Bozeman. I walked in, let someone know I would like to meet with a loan officer and was told to have a seat and someone would come find me. I was approached by a lady very abruptly in a panic feel and she asked me if I was there for a loan and if I had questions. I said yes, actually I have a few questions... she cut me off and said ok then I guess we have to go to a back office, and stormed to a back office on the first floor, and started stomping away. As I followed her in the office I was debating stopping her to ask if I should come back because I could already tell she was not in a good mood. She grabbed a chair for me and I said thank you! She said nothing, sat down and just stared at me with eyes wide open like she was very angry and annoyed I was even there. I proceeded to tell her I had some questions about interest rates and what they would look like. She threw a spreadsheet of numbers across the table at me and said you can look right there. So at this point I am shaking because she was being so rude and intimidating, and I am looking at a sheet of numbers trying to locate the interest rate I would fall into and she continues to just stare at me impatiently. After a minute she tells me that she can tell I am not even looking at the right spot on the page. Finally, I find the rate I am looking for and then ask what a monthly payment would look like. She tells me that if that's what I want to know then we have to go "all the way upstairs". Okay great lets do that. She get's up and seriously storms across the first floor and storms upstairs so fast and tantrum like that I can't even keep up with her. We sit down, and she is just a fire cracker making me feel worthless for even having questions about a loan. After I ask my questions she tells me the other two officers called out sick so I'd have to go through her for the fastest loan. She hands me her card and a paper application and tells me we can also do the loan over the phone if I decide to do it. I said thank you, pushed my chair in and left. I was too scared and upset with how I felt to go directly downstairs and talk to someone especially if she was going to come downstairs right behind me. If I could best describe the way I was treated, it felt like the way an extremely upset mother would talk to their child before punishing them when they are in trouble. There was absolutely no reason for me to be treated this way from the start of being greeted by here all the way through until I left. I went strati home and called the HR lady I was directed to and still have not received a call back almost a week later. I hope they see this and address her actions because no one deserves to be treated the way I was. read more

Incredibly rude staff at the downtown Bozeman location. If the staff in the parking lot is anything like the staff inside I wouldn't waste your time conducting business with them. read more

the reviews are old and are not reflective of the bank now they have many locations. staff is always nice

I have always had fast and friendly service from all the staff at this bank..I have a saving for the first time in my life with them..I will happyly stay with this bank. read more

First Security Bank is outdated, 2500 mobile deposit limit, 2500 transfer limit to another bank. Finding your account number if you don't have a check requires an email or call, even closing this account is brutal. They could mail me a check for the amount in my account but they can't just wire it to another bank. Stay away until they catch update their policies. read more

Well, it's very sad to downgrade this bank as I have been pretty loyal customer, but one thing I learnt recently that the banking system they have is somewhat outdated. It took over 2 weeks to have my address updated correctly. Had to talk to 3 different customer services and not sure it's even done. Thanks to the glicth they have in their computer system, they still kept my old phone number on the file eventhough I have changed it 3 times through online banking and 1 time by talking to CS. And nobody informed us about the requirements of having signatures / written acknowledgements when you have more than 1 person in an account - eventhough the other person is a minor. In short, when it comes to updating your information, go the old school way : go to the bank personally or ask for a form -eventhough they have the so-called online banking (and they would still ask you to do it using the online banking) read more

Very friendly staff and usually easy to get prompt help. They appear to be competitive on their loan rates.

Opening up a joint checking account took over an hour, plus they needed a voided check in order to transfer funds from another bank, which seemed like an out-dated way of conducting bank to bank transactions. Also, online banking needs some quick attention: 1) You have to keep registering your device every time, which means requesting a security code to be sent via text, phone or email. This is an annoying waste of time. 2) The timeout function is broken and continues to display your bank data even though it has technically "timed out." Suggestion: please fix these bugs in your software and work to improve the quality of your mobile banking systems because that is the future of technology (actually you're a couple of years behind), but you need to catch up. Good luck! read more

This bank and this branch particularly have always been good to me. I came to them yesterday with a fine-print issue from an old account. Lea investigated the problem quickly and efficiently. She handled the problem and made it right even though she had no legal requirement to do so. In an age of insincere "sorry, there's nothing we can do", giving good and fair service is a fresh change and is a quality I will always look for in a bank. Well done first interstate. Keep it up. read more

First Security in downtown Bozeman used to be a great bank. The people who worked there (and still do for the most part are super friendly and want to help), however, since Glacier Bank took over, I have had a horrible experience with the bank. They have screwed so many things up I can't even list them all here but they range from online banking access, to not accurately displaying transactions online, to blocking me out of online banking repeatedly and then having to change my log in, to changing my accounts to be in my bookkeepers name (who has access to my accounts and thank god I trust her...) ... I have spent 15+ hours both on the phone and in the branch trying to simply have access to my money, and be able to pay bills and transfer between accounts. As a small business owner, all of their screw-ups have cost me not only my time, but also quite a bit of money at this point as my bookkeeper has spent 10-20 hours working with them to correct their mistakes. This has a significant impact on my bottom line and the Glacier Bank Corporation seems to have no care for their customers -- either individuals or local businesses. read more

I closed my accounts with FSB due to their extremely poor customer service at their downtown Bozeman location. We parked in their parking lot and went into the bank to get cash, we then intended to go to a quick lunch and return to discuss pursuing a home loan. The parking attendant walked all the way around the block meeting us at the front door and told us to move out vehicle if our banking business had completed. We explained that we were coming back for this and he rudely repeated his request for us to move. He was in no way considerate of the fact that I had an injury requiring me to us crutches. If this is what they meant by "hometown hospitality" I'll pass. read more

I have banked here for 12 years and had no problems until this merger with Glacier, which is going to cause me a great deal of inconvenience due to their changing my account number. I called to discuss this today and the rep was rather curt with me, telling me this is the customer's responsibility (which I already knew.) When I pointed out that it would be just as easy for me to simply open up a new checking account, the rep said "that is your choice." No thanks for being a long time customer. No apology for the inconvenience. I think I will go elsewhere. read more

I was discriminated against in this bank. While trying to start a business account I was accused of being a charge off cutomer although excellent credit. No employee would check my financial status, so I started two accounts at rival banks and could not be happier. If you want stupid people to judge you, please bank at FSB Montana. read more

First Security is a great hometown bank. I've been banking personally and professionally with them for years and years. I wouldn't use any another bank in town. I would completely disregard previous yelper- "learnt" isn't a word! What an idiot! read more

Due to the fact that my long term girlfriend of multiple years and myself are no longer to exchange checks, we will be closing our account. Since the bank has switched to the new corporation, the in house staff is still fine. The corporate staff however, should put them out of business. I write checks monthly to her for rent, since we do not have a joint account, and our rent comes out automatically from her account ( I use a bank with real customer service). However, a lady from fraud named 'Sarah' flagged her account for fraud, verbally assaulted my significant other claiming she was a "thief" and stealing my checks. Before this ridiculous claim, checks had been made consistently for months and months before this (always with money in the account and no bounced checks). She continued on insulting and disrespecting my significant other, merely based on the case she did not believe that I had written the checks (I had her fill out a check and I signed it because I was short on time.) As a result of the crazy lady in the fraud department, checks were denied for no reason whatsoever, and automatic payments were deducted from an account with a balance not equipped to handle them. The final outcome, a decrease in credit score!! Now Sarah has made it so no checks of mine will be accepted. Please help yourself and your family and find a different establishment. This place disgusts me. read more

This review is not for this branch but for 1st in general. I was a happy bank of America customer for almost 20 years, then 1st takes over and i have nothing but problems. First their online banking is clunky and annoying and their customer service sucks, then i find out that they have been charging me for checks for a year that i never got or ordered and that i never get paid back for, then the final straw, i accidentally pay a bill twice and overdraw my account, so they start harassing me be email, snail mail, and phone, threatening to freeze my account because i was overdrawn $50 and because i only get paid every month when their policy is 20 days before they start messing with your account, and 10 days before they start harassing you. read more