If you are an active older adult looking for a warm community, a safe environment, lovely…read moreaccommodations, stimulating activities, tasty and varied meal options, and access to transportation options that free you from depending on a car, then you might consider Flushing House. I have been a resident for a few months now and I highly recommend it. The location is extraordinary. It is on a quiet street, but two blocks from the hustle and bustle of downtown Flushing with its many stores and transportation options. Manhattan is an easy commute, just a 5-minute walk to the LIRR station and a 15-minute ride to Penn Station or Grand Central. I work part-time in Manhattan, and I've never had an easier commute! Queens College, with its plays and excellent musical offerings, is a quick ride on a nearby bus. Flushing Town Hall with its stellar jazz program is four blocks away. The beautiful Flushing Library is an easy walk, as is Macy's and one of the best pizzerias in Queens. Here at Flushing House itself, there are many interesting offerings - book club, language clubs, exercise programs, both domestic and foreign movies, and a lovely rooftop atrium that is open 24 hours a day. There are many food options at each meal and, once you realize all the choices you have ( on and off the menu) you can always find something you like. One can pick up meals and take them back to one's apartment, but the communal dining room has been a way for me to meet other residents and make the acquaintance of some lovely people. The staff is kind, hardworking and understanding with residents (even when a resident might be cranky!). My apartment is very sunny, clean, and comfortable, and weekly housekeeping is included. If you are an active older adult wondering what the next step in life should be, come to one of the frequent open houses that Flushing House hosts and see for yourself. You may find, as I did, that it is a lovely place in a great location with a price that is very reasonable considering all that is included.

BEWARE! DO NOT SEND YOUR LOVED ONES TO THIS PLACE! We put a $5500 deposit down for the waitlist…read morefor a 1-bedroom apartment on 2/14/26 but told them to take us off the waitlist on 4/22/26 since we no longer needed it. They were supposed to refund our deposit within 6-8 weeks. It's been almost 3 months, numerous phone calls, emails, texts and still no refund check!!! NYS has a 14 day law on refunding security deposits! This is ridiculous! Are they running a legit business or are they running a scam??? Now, no one calls back or returns emails. I have filed a complaint with the state attorney general's office and I will be taking Flushing House to court. If they are so shoddy in administration, how could they possibly be doing a good job running the independent living facility? I am just glad we decided not to put my elderly parents here. There is something not legit going on in this facility. If I can give them a 0 star, I would. 1 star is too good for them.

I would like to start off giving my thanks to the director Barbara Castellano who was exceptional…read morein getting things done for my mom. The staff that I have had contact with is excellent they do their best to make you feel at home and they seem to put the seniors and families first, this is something new for my mom and it's been less than a week and she seems to be FINE. IT IS A PLACE THAT I WOULD RECOMMEND AND I WANT TO SAY THANKS TO EVERYONE THAT IS HELPING ME! GOD BLESS KEEP UP THE GOOD WORK

My father has been at Madison York going on One year. When they told me that they would extend his…read morelife span, I now have no doubts. Instead of him sitting in a room all day doing nothing but watching T.V. he is now on a routine schedule that keeps him busy and going. I had seen many other facilities in the past when looking for my mother, But this is by far the nicest, cleanest and friendliest place I have seen to date. I even told him (dad) this is were I want to come when I get up there in age!! And many thanks to Gregg, Barbara C, Chandra and the rest of the staff. Fred Fisher

My wife and I have been residents here for over three months and are very happy here. A couple can…read moreget a three room suite; two bedrooms and common room with kitchenette. Singles can get a one bedroom or a studio apartment. Apartment floor plans can be seen on their website. If you might have trouble keeping track of your medications they can handle that for you with dispensing at breakfast, lunch and dinner as your needs require. They will come to your apartment to deliver meds too! The dinning room is more like a restaurant as you get to chose from a menu at every meal. Outside of the dining room snacks are served. There is always something to do with a calendar of events offering a range from bingo to more cerebral things like discussions of court cases and current events. WiFi is free but you can also order faster service from Spectrum. "Spectrum Assist" + USA Gov subsidy based on your income could get you that service at no cost to you. Be sure that you request both subsidies at same time as "Spectrum Assist" is not available for "existing customers". In other words if you get internet with $30 federal subsidy and then request "Spectrum Assist" you will be denied as you are an "existing customer". The staff is wonderful. Do your due diligence when considering places. One place was taken to court for taking advantage of residents. Their idea of assisted living was two strangers in one room without even a privacy curtain between beds. Search names of places with appropriate key words.

I'm sharing this review as a result of my call with their staff Eleanor on Wednesday, March 8 at…read more1pm ET and I immediately sent an email to their general inbox calling attention to their executive team. *edit - suggest you include language such as Elders are required to know and speak BASIC ENGLISH on your website and admission package so for those NON-ENGLISH families we don't waste time speaking with your staff. THANK YOU! ----------------------------------------------- I was calling to get an inquiry about getting additional information for a community for my elderly grandma and I wanted to share my experience with you. I appreciate the prompt response getting a call the next day but the level of service your staff, Eleanor provided is truly despicable. For context my grandma is 86 years old and she's been in this country for more than 40 years and no she doesn't speak English. We lived in a Chinese community for a majority of her life and she leaned on her family members to be her advocate to translate for her. I'm DISGUSTED that Eleanor REPEATEDLY ASK ME SHE DOESN'T SPEAK A WORD OF ENGLISH AND HOW SHE WAS SUPPOSE TO COMMUNICATE IF SHE NEEDS HELP OR PAIN. Either Eleanor needs some listening lessons to hear what the family needs are or SHE NEEDS TO BE LESS JUDGEMENTAL about non-ENGLISH speaking elders. I'm so disappointed GIVEN YOUR RATINGS and will DEFINITELY BE SHARING THIS WITH OUR AAPI community about HOW NON-INCLUSIVE your community is. We are a family looking for care for our elderly grandma and if she doesn't brush up her customer service, I'm concerned for your business model. Lastly, if this is the FIRST ENGAGEMENT OF A STAFF MEMBER, HOW DO YOU EXPECT ME TO TRUST YOUR OTHER STAFF? Sincerely, A CONCERNED PROSPECT & CARING GRANDDAUGHTER

Horrible place, my family member almost didn't make it out of there alive. They are very negligent…read morewith the elderly, my family member was supposed to be getting rehab and just got worse there. They were sent to the ER several times to falling and other issues that were a result of improper care. They leave people to rot there, don't help them get better. They are either extremely cruel, grossly negligent or both. Also the administration covers it all up!

The staff is very good and the care is great , its clean, but the facility needs work, it's old and…read moreoutdated.

I don't know how these people got my cell but they started calling me after my dad passed away. He…read morelived at home until the end. They won't stop even though I told them I don't live in state and have no living parents. I finally told someone it was upsetting to get these calls multiple times a day right after my dad's funeral. It won't stop. I've asked multiple times to be removed from the list and that I never signed up. I'm going to keep posting somewhere online every time I get a call until they stop. Update: Yes, it IS coming from you. Castle Senior Living appears in as the caller ID. I called back AND looked up your number online and called that number and asked you to stop. Instead of helping, the person who answered hung up on me.

Since new management has taken over the quality has gone down tremendously. The food is terrible,…read morethe elevators don't work and the residents have to wait hours to get up and down for meals. The new director is impossible to reach by phone and intentionally avoids taking calls. Very unprofessional only cares about the money he is receiving from the residents. I would not recommend anyone send their loved one here. Zero stars!!!

Heard great things about this place. While I have had no personal contact, it is highly recommended…read moreand highly regarded for excellent service, facilities and activities. If I did have a need I would definitely be in contact.

Incredible place-- my mother is happier here than she has been in years. Wonderful, caring staff…read morewho are authentically dedicated to the residents' wellbeing and dignity. Residents are treated like whole people. Impeccably clean, warm, inviting. This place is all about health and heart. A real gem.

The staffing is thin - one can wait l-2 hours for response when needed…read more The food was boring - no variety and rarely any fresh fruit. Often noisy and aides just busy laughing instead of helping patients.

The facility is very clean. The staff is extremely friendly and professional. Sometimes the…read morefood was not hot enough when brought to my room. But the menu was varied and often the food was delicious. If there was any problem with the condition of my room, the staff was very quick to help. The physical therapy team is Excellent. They spend as much time with us as possible. They definitely care about us. Overall, my time at Margret Tietz was an excellent experience

Good available staff when needed but the physical structure has to be improved well enough to get…read morethe proper balance of the good patients and staff

My family was informed by Sanford Manor Adult Assisting Living Facility, Flushing, NY that they are…read moregoing to discharge our 30-year-old daughter in 30 days into a homeless shelter. Our daughter will not be able to live correctly in a homeless shelter. She needs 24 hours care, she is not able to take care of daily living skills having a Bipolar Schizoaffective disorder. They want her to sign papers on Monday 23, 2023 to start the discharge process. I do not understand how this place is supposed to help people with mental issues and just throw them in the street. They mentioned they are looking for a better place but if they do not have one in 30 days she goes to a homeless shelter. How can our health system do this to people who can not help themselves? Their reason is they can not handle her mental illness behaviors, so they send her to a homeless shelter. It takes a lot of time to find another facility, a lot of paperwork 30 days is not enough. She deserves to be treated with dignity, she did not ask to be mentally ill. Our daughter needs someone to give her meds and make sure she's doing the needed thing to live correctly. As her family we can not provide her with this, we tried very hard but we needed serious help. Plus, we are older now and can not keep up with her behaviors like a full-staff facility can. If she goes into a homeless shelter we will lose her to the streets, and without her meds, she will not be alive long. Plus, Mayor Adams talked about our city and mentioned the issues of the homeless and mentally ill being disregarded, how can this be right? Can someone please help us or give suggestions? We are looking for a lawyer that handles cases like our daughter's or a Supervised Support Housing Facility that deals with mentally ill adults, We agree she needs a more Supervised Facility but we need more time to locate one for her. Insurance is Medicaid We just reaching out for Lawyer or Supervised Support Housing Facility Thank you All