Do not send your loved one here! When I first drove up, patients were coming and going as they wish…read moreand smoking in the parking lot, leaving their cigarette butts on the ground. i was going to meet our father there, but arrived earlier. When I went in, worker after worker just walked right on be me. I ended up going to the nurse's station and they just said he hadn't arrived yet and I could wait in the lobby. No welcome or offer to show me around. After over an hour he hadn't arrived so I went back in with his stuff. They just told me his room number without showing me where I could put his stuff, so had to go back and ask. Care was terrible. Our dad said it would take them over 30 minutes to come in for help to the bathroom or anything else and would just watch him struggle to get out of bed without helping. They basically left him in bed, including to eat. He finally asked if they could help him get out of bed in the morning so he just wasn't laying there all day. Only one option for meals, which he mostly did not like. He lost over 15 pounds in 2 weeks, and left very weak, which lasted several days after discharge. He was in the hospital for one week prior, but was eating regular meals. I brought him a toothbrush, but he never once brushed his teeth. Hygiene needs were not tended to. Therapy was supposed to be everyday, 5 days a week, but lucky to get one session every other day. Their answer for his bathroom needs was to put depends on him. When he was discharged he was to have a home health nurse to go over 3 times a week. It turns out the home health agency Sapphire sent the orders was at capacity so they let Sapphire know. It's now been 1 week, with no home nurse. Nobody from Sapphire has notified us and do not return our phone calls. They seem to be there to provide the bare minimum of care.

New company purchased this facility. They are working so hard to make this place a phenomenal…read morerehabilitation facility!

I've been in rehabilitation for a small stroke here for almost two weeks. The staff here are warm,…read morefriendly and professional. I came here with a lot of medical needs including a feeding tube and pump, 24x7 oxygen concentrator and a lung suction device. Not a small feat to support me all day and night but The Pearl was up to the task. I've made friends with many of the staff and I look forward to returning to do some volunteer work if possible. I totally recommend The Pearl if you are in need of rehabilitation services like I was.

The Pearl provided excellent care for my husband after an extreme spinal surgery. He ended up with…read morean infection at the hospital requiring emergency abdominal surgeries. After all of the surgeries my husband spent a month in the hospital and he was kind of at square one when discharged. When he started at the Pearl he was unable to stand. After his month long stay, he was in good enough shape to slide transfer from a wheelchair to his bed or shower/commode. He was also able to stand for brief periods of time. He progressed enough to join the intensive Rio Rehabilitation Program at Legacy Health. During his stay he received top notch care from Rio staff. They were very caring and met him where he was physically. The therapists pushed him to get where he needed for additional rehabilitation. Thank you Colin and Debra! The nursing staff were caring and as timely as they could be and several nurses were standouts (like Carol and Sherry). The weekends seemed to have less staff so things could take longer. That said, they were upfront about other work they needed to do before being able to help. And when they were helping, they took all the time and care that was needed. The food was very good with several alternatives if the main menu didn't sound good. Bambi was great in helping set up wheelchair transport for appointments, Sondra helped coordinate lots of appointments and helped make Rio happen. Tawnya was amazing at coordinating transition to Rio and backup plans. Penny was the nicest therapy pooch. She lifts everyone's spirits. I highly recommend the Pearl as a skilled nursing facility. Thanks for all you did for us

March 2015 my 92 y/o mother fell and fractured her pelvis (non-surgical fracture). After spending…read morea little over a week in Emergency and the hospital, she needed to be relocated to a skilled nursing facility. I did my part to research information online which included Google, Yelp and other reviews. My Mom has Medicare, so I even researched the Medicare website for their ratings. (www.medicare.gov) I even drove past and walked around my top three choices. All seemed to have a so-so feel to them. [This was all new to me so I didn't know what to expect.] I chose a facility in Hillsboro which received the most 5-star ratings on the Medicare website. After visiting my Mom a few times and interacting with the staff, my wife and I did not get a good feel for the facility at all. It was very dark and gloomy. The staff I interacted with were all very pleasant, however I was not comfortable with their processes. After two or three days, I started to ask friends and coworkers to see if anyone had information on other facilities. Luckily, a coworker's wife works with skilled nursing facilities and gave me a couple options. I chose Maryville since it is located between my home and work. Upon visiting, the look and feel was the complete opposite of what we were experiencing. I spoke to Kalie Alonzo, the Admissions Director to get information. (I must add, it was after I had finished work and Kalie was getting ready to leave for the day. She made the time to speak to me without making me feel rushed.) After providing Maryville with my Mom's information, we were able to transfer her a couple days later. Everyone we interacted with was professional, courteous, caring, and knowledgeable about their duties. I was kept informed about my Mom's progress on a weekly basis. My Mom experienced an unrelated health issue (ulcer) where she needed to be taken to Emergency. After returning to Maryville, the staff picked up right where they left off. Mom was released about six weeks after her fall. Maryville continues to be involved with her after care, care. I haven't heard of many folks in their 90's recovering from broken hips/pelvic fractures. I honestly feel my Mom received THE BEST care available and is back at home all because of the hard work and efforts of the staff at Maryville.

The memory care side is absolutely awful. There is mold and…read moremildew on the ceiling and constant ants in the kitchen. The activity staff in the memory care have no tools, equipment, or supplies to do their job. This facility takes in a lot of money, but wont take care of their memory care residents.

If I could give zero stars for how this discharge was handled, I would…read more I came to this facility after a motorcycle accident, hoping to recover safely without putting extra stress on my partner. While a few individuals on the care team truly made a difference--Damalesh, Shantay, Louie, and a handful of others were kind, attentive, and absolutely wonderful--the overall experience left me shocked and disappointed. The social services director, Sam, is the main reason this facility gets a 1-star review. He was dismissive, condescending, and ultimately responsible for the stressful, manipulative mess that surrounded my attempt to leave--saying that I was "denying care" when in reality I was taking my "care" elsewhere... Had to fight to get basic discharge paperwork (that I asked a half dozen times to get for hours on end), was pressured to sign documents without being given full information, and felt completely stonewalled when I asked for reasonable medical equipment and referrals for in-home rehab. Sam made what should have been a smooth and supportive process incredibly frustrating. As for the food? I'm vegan, and while they made an attempt to accommodate that, I can't live off bread and tofu forever. Toward the end, I could barely eat anything at all--it got that bad I understand care facilities aren't luxury resorts, but respect, communication, and basic follow-through shouldn't be optional. If it weren't for the handful of standout staff members I mentioned earlier, I would've lost my mind here. If you have a choice--keep looking. You deserve better.

What can I say about this place? The fact that my concerns were not met when I felt completely…read moreviolated, disrespected, and shamed while having to take a shower, while a male staff member sat just inches away from where I had to take a shower. I was told that if I didn't take a shower at that moment, I would not be able to take one the next day. There were enough female staff on duty that one of them could have come to the shower instead. But yet, being humiliated. I still have trauma from that night. Only one staff member approached me about what happened. I was not apologized to by Hussain nor by anyone else. I felt absolutely outraged and degraded. Yet, no one seemed to care. The only reason I was here was to rehab from cancer treatment It was much more banal at best. A complete lack of communication between staff members. Often told "oh, I forgot, or no one told me," which is absurd when dealing with people you are there to care for. On more than one occasion, I was brought the wrong tray of food while the staff jokingly said, "oh, it happens all the time", like that's ok. Another issue.. having to put a sign on my door asking people to knock before just walking into my room. It is a common courtesy to knock on someone's door before walking in... it does not matter where you are. Yet, even with the sign, some just walked in without knocking. As far as rehab.. I did better PT in my room. A couple of old bikes and a few weights. It was a waste of my time and dignity. I stayed there two weeks too long. However, that being said.. some of the nicest people you ever wanna meet. All seem pretty stressed most of the time, definitely overworked, probably underpaid. From my personal observation along with asking the R.N's CNA's, LPN's, the rehab staff and others. Each caring for patients with different needs and specifics. The length of time spent that particular resident varies, leaving others under their care basically screwed until they can get to you personally. That's why the one star, because they do try. But ,things definitely need changing as far as respect, patient care, effective communication, the fundamentals and most valuable not treating your patient as you did your last. Each patient are different in their own right, they should be respected as so. As an individual, which we are all and not just another bed filled.

I wish I could give West Hills 10 stars, because they went above and beyond not only for my beloved…read moregrandmother Barbara D., but our entire family. Following a stroke, my grandmother was transferred from OHSU to West Hills, where she stayed for two months. Last week, when she was facing death, rather than going home, she chose to stay with her incredible team at West Hills. We got to know nurses, CNAs, case workers, therapists and more on a first-name basis. They all were so kind and gave such skilled and compassionate care not just to her body, but also her mind and her spirit -- she discussed her Zen Buddhism with one of her favorite nurses, talked endlessly with her physical therapists and wanted one of her CNAs to move in with her. Throughout a painful process, West Hills was a true partner and comfort to my grandmother and the entire family. We would have care conferences that lasted hours and involved upwards of six people, everyone working hard together to find the best choice. When we were down to the final hours, they brought food and water and reminded us all to eat. So many caregivers throughout the building came to say goodbye to her, came to give us hugs and cry with us. We could not ask for more from them. They came on good recommendation from a family friend, and she was so right. We are so grateful to all they have done for us (and tolerating when we all piled in her room for pizza parties). Thank you, West Hills.

My 90 year old mother had rehab care after a 1 week hospital stay. Staff was very considerate,…read morecaring and helpful. Special shout outs to Trent, Vicki, Makayla, Geeta, and Goodness!

I can't thank Dr. Devan and his incredible team enough for everything they've done for me. After a…read moreserious incident, I was left dealing with both physical and emotional challenges. From the moment I started treatment, Dr. Devan and every single person at the clinic welcomed me with open arms. They helped me heal not only physically but also mentally and I'm extremely so grateful. Dr. Devan was very thorough, compassionate, and always took the time to listen to me. His advice was consistently insightful and very informative, always willing to elaborate on a lot for me. He also made sure I understood how to manage my stretches and exercises at home and at the gym to continue healing properly. The entire team, from the front desk to the massage therapists and acupuncture specialist, was always so welcoming, kind, professional, and attentive to my needs, whether it was during treatment or just talking bout life. They made their place for me not just a place of healing for my body, but also for my mind. I felt truly cared for every step of the way, and I can't recommend Dr. Devan and his team so highly enough. They made an extremely tough healing period in my life so much easier and smoother, and for that, I'm going to be always so grateful for all of them. Thank you so much, Dr. Devan and team!!!

I was care by accident care chiropractic I highly recommend this place if your looking for a fast…read morerecovery they provide a lot of services from acupuncture to massage therapy to ex Rays inside office etc , all the staff are very friendly they always made me feel welcome huge thank you to dr Darcy, Carolina , Nancy and Melissa for all your help during my recovery and the best part that they speak Spanish

I was there 2 times with hip surgery rehabilitation. Do Not Send Anyone there. The meals were often…read morenot what you would request ed, they lost my weekly menu form several times so I got whatever they slopped on the plate. The vegetables were so mushy. The menu said roasted Brussels Sprouts and what came you could flattened with your fork. I think they boiled everything. The food is very salty. The CNAS were so overworked. If you needed to see the Nurse (which there was only 1 for up to 18+ patients) it could take 2-3 hours. The same for the CNAS. My surgery wound got infected. Nothing was done for 10days. It would be looked at every few days and the comments were-oh this is getting redder, or this has gotten longer,-or,now its oozing. I never saw a Dr, it was all over the phone. I need to have a 4th surgery as the infection didn't respond to the antibiotic and finally the medication was increased but too late. The building was in such bad shape. To get into the shower room you had to go over a torn floor. The wheels would get caught and it was dangerous. They sold the building so they spruced up with painting the room. However, you could see where it was sloppily done. The only helpful people in the building were Kaylene (the PT) and Todd ( OT). They were awesome. Very supportive, caring and would answer all questions. However they were often overworked due to patient loads. Bottom line: DO NOT SEND YOUR LOVED ONES TO ANY AVAMERE CENTER.

Nurses should hold a high ethical services and a training on patients and family services maybe…read morebeneficial. The CNA's staff are really hard workers especially the new ones are very professional and the best in the west, but the experience with one of the night-shift nurses unfortunately has been continuously unprofessional and unpleasant since the beginning of time of stay without mentioning names :( The facility is somewhat basic but if having a better attitude night-shift-nurse, patients and families will be satisfied as if it was a heavenly service and consider it a five-stars-facility. We support your business and value your hard work and hope to convert this to 5 stars by the end of the stay.

I want to follow up on my review. I've now been a patient for 6 years. I have had a wonderful…read moreexperience the entire time. My Chiro, Dr. Shannon has been great. She is very good, but in addition to that she is smart, funny, and always compassionate.

Love this place. Acupuncture = AMAZING. Massage therapists…read moreare great. Chiropractors are also worth the 5 stars. I've been going here for years. Love Janae and Laila

Had such a wonderful experience with Dr.Clark…read more My fear of dentists goes back as far as I can remember. I had a terrible experience when I was younger with a dentist that sent me to the hospital. So let's just say I try to keep my teeth as clean and healthy to stay far far away from any dentist. The inevitable wisdom teeth ....... For the last few years I have had so many problems with over crowding and pain, but nothing compared to the infection I had got about a week that made my head feel like it was going to explode. I needed to remove the tooth. The pain was like nothing else I can even describe it was awful. Dr Clark's office was extremely understanding and helpful to get me in ASAP for removal. For that I am so thankful for. The office space is externally COVID friendly and clean. All precautions are being taken with distancing and cleaning. Was a lovely environment. The style aesthetic of the office is lovely and welcoming. The office has gorgeous new floors, quarts marble countertops and new chairs. Huge plus. Thank you again Clark team !

Dr. Clark explained every possible option for my tooth extraction.I felt secure about making the…read morechoice most comfortable for me. And I had a very clear understanding about the procedures and outcome. I can't believe how quickly my procedure went and pain free !His assistants were excellent. The recovery was clearly explained with detailed discharge instructions. If you need oral surgery ...this is the place to go. Than you Dr. Clark and to your whole office team! Liz Hicks