If I could give 0 stars I would! The initial transaction took place on June 27, 2024, when Mae Fence was paid a deposit of $4,465.00, which was half of the total fence cost. The fence was installed in October 2024, and the final payment of $3,465.00 was made on November 6, 2024. During installation, the crew damaged a water pipe, which required immediate repair. My husband and I had to locate and hire an additional company to come out and fix the broken pipe. We paid for the repair out of pocket. As a result, Mae deducted $1,000.00 from the final payment, reducing it from $4,465.00 to $3,465.00. The business committed to providing quality services and products, backed by a lifetime warranty on the aluminum fence, a three-year installation warranty, and a one-year warranty on the gate, gate closures, and locking mechanisms. The nature of this dispute concerns issues related to the fence installation: 1a) Yard damage during the installation process. 1b) The gate closure is loose and unsecured. Regarding 1a, during the initial installation, the crew dug several large holes in both our yard and our neighbor's yard. These gaping holes remain unfilled, with no grass restoration, and present a physical hazard on both properties. Regarding 1b, the gate closure is loose, does not shut flush, and a nail has fallen out at the closure site. My husband and I have attempted to contact the company multiple times, but we have received little to no response. The takeaway is this: our yard is unsafe, and we paid for a fence that was improperly installed. read more

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the install was perfect. They showed up on time. Consulted me at every step of the installation for my approval. Left the yard spotless. We're conscientious of my flower beds. Got 4 quotes & they were by far the best. Posts are higher by request. Installing decorative entrance & deer fencing. read more

Mae Fence - Fence repair - Fences & Gates Near Me - Fulton, Ohio

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My husband and I had a fence installed end of June 2025, after it was installed, we decided we wanted to add additional gates. We were schedule 7/28- my husband took off work and no one showed up or even called. We were rescheduled for 8/5/2025 -AGAIN no one called or showed up. After second no show, we canceled the project and asked for our money back. I emailed several people and asked to speak to a manager about my concerns about their lack of professionalism and POOR customer service. of course, no one called. I really do not think these people care. A business that cares would have done a follow-up call. After final inspection my husband stated the fence as poorly installed and not level. Screws were placed inappropriately due to poor alignment. They also left mounds of dirt in our yard that we had to remove. If I could give ZERO stars, I would. 1.Poor Customer service full of people who just do not care. 2. Very Unprofessional workers 3. Fence quality is not that great. Advice, SAVE YOUR MONEY!! FIND A MORE PROFESSIONAL COMPANY read more

6 year old fence. blown down twice. 6 rotted out fence posts. Gate won't close. They will not stand behind their product. The fence wiggles back and forth like a mermaids tail. They won't even return my emails after coming out to do a repair estimate...crickets. stay far far away from Mae In Columbus, Ohio. read more

So here is a message i sent back to Mae Fence after i commented on a Facebook add. They reached out to me about my commnet. Definitely do your research before choosing this company to build your fence. You save yourself the irritation and headache. Reply as follows ................................,....So its been a month since I commented on an add and you replied here to my messenger. Ill attach some pics after this comment.... Unless you are coming to repair the fence with stainless steel screws on every single picket for about 200 lineal foot of fence, I'd rather do it correctly and myself. It'll be about $150 plus in screws not counting my time. This fence was $10,000 and isnt anywhere near worth that kind of money. Live and learn I guess. There are 2, 3 4 pickets PER PANEL that are coming loose all the way around. This fence hasn't been up but 6 or 7 months and can not weather its first winter. Its not worth the fight, the wait and the guarantee that it will be fixed correctly to the standards it should be. I waited a couple of months to repair a gate on the fence and it took 2 times to get that right. All in all , about 2 and a half star review out of 5. I would have saved myself $3000 if I had to do it all over again and went another company. If there are major defects I'll contact you , like the post falling down or something catastrophic, other than that, ill fix it myself the right way. read more

The team that came out and installed the fences did an awesome job. They were very friendly and also cleaned up any mess that was made. Also Kevin who was our sales guy was very up front which is what I like. He also did not haggle us. The scheduling department was very spot on and make sure that they communicated with us about anything and everything. read more

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Im in day 5 of my one day installation. Still not done. Need I say more...yes During installation they broke a gas line leading to my pool, we had Duke mark the location, but Dukes marks were off. That said Mae has offered no help in getting this resolved. Im on my own, and have had difficulty finding a plumber who can get the needed repair parts. So Im doing that myself. Meanwhile for some reason they have not installed the 10' gate. We spaced this because it was a standard size. Their reason for the delay is that it is a custom gate. Makes no sense. We were promised completion of the gate yesterday, the workers showed up, but the gate did not. I really like the fence, but they have no customer service, are unavailable when called on the phone, and the onsite workers only speak Spanish...I do not. As for value, well if you add in the $500-$600 it will cost me to fix the damage they did, not so good. If we didn't have this problem then its pretty good. read more

The installation team that installed my fence were very nice, professional, and skilled. The fence was installed in about 4-hours and much faster than I anticipated. I ended up with a beautiful fence exactly how I wanted it installed and at a very competitive price. I am very pleased with the results. Mark our sales guy was great and everyone in the office, including the scheduling and permitting departments were very helpful throughout the process. read more

Hired this company with much excitement and optimism only to be severely disappointed. We were told it was a 1 day job and to clear a couple trees/bushes per our contract. We did that. The craftsmanship is appalling and the professionalism of this company is non-existent. They didn't even know our property line upon arrival or have updated plans. A 1 day job took 4 attempts (NOT weather related) over 11 days. The photos below show what they tried to pass off on the first day. Some, not all, was fixed even after multiple visits. This was an absolute nightmare. Research deeper into reviews than I did. I was duped. read more

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Said they would give me a credit for damages to my plants and the gate will not close on its own like they said.

Mae Fence installed a metal fence across my blacktop driveway. They set the posts in cement and made no effort to cover the cement in any type of asphalt patch to match the rest of the driveway. The post holes were done poorly, not evenly filled, and initially topped off with some of the dirt they had dug up. 3 separate crews from Mae stopped out but the end product still looked poor. When I tried to explain my issues with the job they did, the GM told me the job looked "fantastic" and there was nothing more they could do. Ended up fixing the issues myself. read more

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Easy to work with and schedule install. The installers. were very professional and did an excellent. job. My only complaint was that due to a welder issue there was a delay in getting our gates, so we had a fence without gates for a week and our dogs couldn't use the area. read more

Do not use this company. They are so unprofessional and no workmanship. This is a company that doesn't take pride in their work. This is all the things that I had issues with. Wrong material and drawings brought to the house the first day. Have been out 5 times to put up fence and to fix issues (and still not fixed). Drinking at my house left beer caps in my yard Put wire on wrong side of fence made them stop and take it down to do right. Wire of fence above wood boards. Wire fence not stapled down to secure wire from bending or gapping. Didn't cut off extra wire at the bottom of fence. Wire bent and dented wire fence. Boards not cut to correct length. Uneven cuts. Boards not flush at corners leaving gaps. Split boards. Boards not against butted against the house so my dogs can't get out of yard. Nails shot though and sticking out other side. Gaps in between boards. Top caps missing and uneven. Springs on wrong side of gate doesn't close gate and one missing. Underground cable dug up and left above ground. Nails in left in yard along with staples. Was lied to about someone reaching out to me to ask me how I want the wire fence. Left gallon jug and other water bottles in my yard read more

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I have a great experience with this company. they where in time and in three hours my fence was done. the crew was fast and don't waist time in there job. Very polite and very efficient in what they do in. I recommended. Next year I planned to do my back yard fence and I wanted to contract Mae Fence again. Thank you for a great job. and a great value. Felicita Bailey read more

I understand that Covid held up a lot of materials but to get the material a year and half later and then to not get a completed job nor a phone call for a resolution is ridiculous. Horrible in communicating with back ordered items, and we feel as though the only reason that we have our fence today is because we demanded our money back. Again, we understand how much covid affected our businesses, but communication and fantastic customer service should never have been changed. 15k and a year and a half later and we still don't have a finished job. read more

Very disappointed in this company. Our 4' aluminum fence w/puppy panel was installed on October 29th - without the 2 gates. We were told there was a manufacturing delay of about a week. We were charged automatically on our credit card the full amount for a completed job that same day, October 29th. It's December 8th, almost 6 weeks later, they have our money - and we are still waiting on our 2 gates to be installed. We absolutely love the fence, but without gates, and just panels tied up to enclose the area; what an absolute disappointment. Hoping we see our gates and a completed job this year. Very stressful getting the runaround each week. read more

Easy to work with and they did what we asked them to do. We're happy with the final product.

Mae Fence was great to work with. Salesman was informed and really took the time to understand my fencing needs. Installation was quick, they were on time. They took care to work with me to insure my flowers were not trampled and they cleaned up well after. Very pleased. Would recommend. read more

We called Mae Fence for an estimate and they were scheduled to come out the next week. We told them a couple of fence ideas we had in mind and they were very helpful to list the pros and cons. They even helped to suggest some cost savings ideas with us that ultimately made us wanting to work with such a honest company. They installed our fence in one day even despite the cold rain. Would highly recommend! read more

Mae Fence - Fence - Fences & Gates Near Me - Fulton, Ohio

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We live in Delaware, Ohio and did some research on the company. A few of the neighbors had Mae Fence install their fences. The only issue that I found was that a neighbor had a vinyl panel that came off during a storm and that neighbor said they had issues with Mae Fence not coming back in a timely manner to address their repairs but eventually it got repaired months later. After much research, Eventually, My wife made a decision to move forward with purchasing a vinyl fence Install from Mae roughly 3 months ago. The crew came and built the vinyl fence in one day. They left one of the post right next to my house crooked, a bottom piece was also dented in, the locks were sticking, and the lock had a spring that was already rusting. I called them the next day to inform them of all of these items. They sent repairmen out 3 times, the first time, the crew came out only to assess the problem even when I sent them pictures and described the repairs. The second time, 2 a crew came out but did not have the proper machinery to dig up the post, so they only replaced the dented panel. The third time, they came out and again, did not have the proper equipment. I called to follow up on the situation as I eventually spoke to the General Manager, Adam who assured me they would be at my house two weeks ago but there was a no call no show so it only made sense to follow up since Melina emailed me stating they would show up on 9/22. On 9/22, I took time from my work to call them on my break, Melina advised me they will call before they come. After multiple no call no shows, this just wasn't good enough, I need to know exactly when I should expect them. I asked to speak to a manager and spoke to their GM, Adam, who told me to F- off and stated that he was doing me a favor for even having someone come out and repair the misaligned post and that the misalignment was not a big enough deal. So since he represents the company, their lack of professionalism is basically summed up that they specialize in fencing but do not care if is misaligned. So in conclusion, I should have went with my gut feeling after communicating with Adam prior to the install. The first time I spoke to Adam was prior to the install, we had a phone discussion the day before to make sure we were all on the same page even if the crew does a walkthrough prior to working. IF you are looking for a fence, do not choose this company. The bad reviews on here and many other sites have merit. These individuals who work in the office give customers a run around and lack integrity, specifically Adam. He is GM of the company and feels empowered to tell a customer who has already paid to F- off, that speaks volumes on the type of culture the owner creates in the company. All for what? Because a customer wants to make sure the crew shows up to repair the fence? The employees are a representation of a company. I want you to think about what kind of experience you want from a company? Would you give your money to a company who will sell you up front and then not follow through on the repairs like they advertise? I have reported my experience to the Better Business Bureau and multiple website reviews in hopes that my experience deters people from working with this company. Small businesses like these create a bad reputation for businesses who actually do a good job. This kind of experience creates mistrust. read more

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I lined up to have a fence installed for my parents, who live in Columbus, and even though I waited a month for the cedar fence to be installed (I was told they were extremely busy) it was well worth the wait! The fence looks gorgeous, we are beyond grateful to have come across this company! 10/10 would recommend read more

I contacted Mae Fence for my back yard. From the first person I talked with on the phone to set up an estimate appointment, to the crew who did the install, I am VERY PLEASED with their friendly helpful attention to all of my questions. The crew arrived on time and installed the fence within the same day, they were very courteous and cleaned up after they were finished! I love my new fence and would HIGHLY RECOMMEND them to anyone with fencing needs!! Thanks Mae Fence for keeping my dogs safe! read more

Where to even begin. These guys are amazing. Our fence looks absolutely beautiful. We've had 2 separate privacy fences placed and still need one more area fenced off. Will definitely be calling these guys. read more

I had an incredible experience with this company, their craftsmanship is top grade. Original designs with quality cedar that's maintenance free, and all fabricated here in Columbus. It's something to be proud of, that you don't look like everyone who runs out to Home Depot to buy pine that starts warping Day 1. I see some other reviews on here with one star, I can't fathom where these people are coming from. My family is stoked to have the privacy and my neighbors thank me for the fresh cedar smell ;) read more

Fence looks great and they were flexible with the many options we were considering. Very pleased with Mae Fence as a company in general. Only call out was that there could be a little more information about the install process directly by the install team rather than third hand through the salesman. read more

This was a good company to work with from the person that provided the quote to the men that installed the fence. The workers arrived on time. They had our old fence torn down in record time. They worked had on the installation and got the job done quickly. The fence looks great and we have had a lot of compliments on it. read more

We requested a quote with Mae, and had a good experience with the salesperson. The quote was competitive, and the reviews were well above average over all. That's where the positive experience ended. When the workers arrived on schedule, I reminded them of a few key points I made with the salesperson. When I saw the completed project, I saw they did not follow what I had requested (All I requested was for them to follow the current fence line with the new fence.) They cut several of the angles short, making my small yard inside the fence much smaller. I followed up with the company and they were fairly responsive on the phone. They requested photos, and I provided them. There were a couple other issues including a gap between the fence and my house big enough for the dog to get out, a very loose post, and debris that wasn't picked up . They said a manager would come out to discuss it with me before the work was corrected, to make sure they knew what needed to be done, especially since they did it wrong in the first place. This did not happen. Several men arrived and just did the work. No one knocked on the door to discuss anything before or after. I had to go out when I saw them working to confirm what they were going to be doing. We are now 14 months out, and just past a pretty big windstorm on 3/25/23. There are two places where the fence was compromised - both appeared to be due to workmanship. We chose not to contact Mae to fix it under warranty given our doubt we would get good service, and a need to get it taken care of immediately so our dogs wouldn't get out. We worked to repair the issues ourselves, and found that in 2 of the holes that they dug to fix their initial job, they never put cement in - just filled with dirt, which obviously led to the compromise in the storm. The other issue was they did not put screws in to hold the end panels in the posts. They clearly were not interested in fixing their mistakes - we can only assume they didn't include time in their project schedules for corrections, and just rushed it; or worse - did it on purpose. We completely regret going with this company. I'm not surprised by all the negative reviews we are now seeing. We wished there had been more when we signed on with them. read more

Mae fence put in a beautiful fence in one day. They do an excellent job. S. whaley

We had a terrific experience with Mae Fence. In the planning stages they were responsive, fair in price, communicative, and courteous - and during installation we couldn't believe how quickly they worked and how thorough they were! It was a terrific experience from start to finish and we have since received many compliments on our beautiful new fence! read more

With COVID took some time between the giving them the go-ahead and getting them out for the install. A couple of crews came out for the install including a finishing crew that did the final detailing. Would definitely recommend them because the fence turned out great. In fact we did recommend them to one our neighbors who was planning on having a fence installed at some point. read more

I had my fence installed in January. The installers were quick and had my fence installed before end of day. I had one problem. They worked with me to get the issue resolved, to my satisfaction. Thank you! My dogs love their yard! My neighbors like the fence, too! read more

Fence not completed on time due to defects in the wood installed. It took three months to get them out to finish the job.

Unreliable and unprofessional! I had an in-home consultation scheduled that had to be rescheduled because the person coming was in a car accident. I did get a call from someone named Matt who let me know the appointment had to be postponed. Matt told me he would come to my property a few days later and measure the yard, which did not happen. I called the office and asked why Matt had not been out to measure. She scheduled a new consultation appointment for today at 5:30pm. I waited until 5:55pm. No show, no call. They obviously don't want the business. read more

E-mailed them over a week ago for a quote. Have heard nothing. Why have a contact form on your page if you're not going to respond to customers? read more

Quick estimate. Responsive. Great price. Good communication through installation. Refreshing customer service. Nicely done.

Overall, we were fairly pleased with the quality of work and the finished product. That being said, their crews definitely have some room for improvement. The cleanup could've been more thorough. They used small chainsaws to trim the post tops before putting the caps on. Most of the caps are somewhat crooked. Not enough to sour me towards this company or give them an unfair/nasty review, but it could've been done more neatly. Their charges are quite fair, so you tend to be somewhat forgiving, knowing that you got probably one of the best deals out there! read more

Terrible company. Completely wasted our time. Said they could install a fence in our back yard without drilling into our decking material. The day they came to do the install they said they would have to drill into our decking material and that they did not have the main brackets made to install the fence and they said it would take 2-3 days to make them. After weeks of calling them to figure out when they were going to come back to install they said they were waiting to hear back from us about what they wanted them to do even though we told them multiple times exactly what we wanted. To make things even worse we had to call for a week asking for our deposit back. When they finally said they were going to send the refund on the deposit they ended up charging us a second time for the deposit amount and we had to call back again to get both deposits refunded. read more

To start off my experience with the sales rep, it was GREAT! He assured me that he can get the fence installed in my new home for the price range I was looking for. Now, Mae was more expensive than others, but I went with this company because I was looking for the earliest install date (4 dogs in a new home..walking them is a lot of work!). My original quote was for 6k for 200 ft. of fencing with 2 gates. As soon as I paid the down payment to lock in the installation date, that's when everything went downhill. I was told my price would be 1,500 more because I needed 230 ft. installed, and not 200. I also requested to have Mae handle the HOA approval and permits, and a week before installation, I found out that this didn't happen. The day of installation came, and from the Welcome email I received, I was expected to be approached by the installers to walk me through what I can expect. This didn't happen. 2 guys hung out in my yard for about 2 hours before work began. I ended up walking out to ask if they were here to install and if they knew the HOA rules to follow. They were unaware of the HOA rules, so thank goodness I was able to take a break from work to check on them before the work began. The installation itself only took about 3 hours and I was blown away by how quick they all worked. It started raining that night, so I didn't get to walk around to really look at the quality until a few days later. Once I walked the perimeter, I was instantly disappointed. Every fence section had gashes and scratches all over them. I understand a few will happen from hauling the material, but for what I paid for, I expect higher quality material. I then emailed Mae asking for a resolution and was told that someone would be out within a few days and that never happened. A week later, I asked for an update, was told I was being passed to someone else to handle, and haven't heard from them since. So, overall communication, quality, and price for Mae Fence is highly NOT recommended. read more

nothing but a headache and bad experience. original fence was not taken away. said was not his job. heavy rains caused panels to stick in ground. called office numerous times was told someone would pick up panels didn t show up for days and worker picked up different panels not by the fence when he did show up. never got original panels back but fence panels. needed a 4 wheeler to get out of ground on 4th of july holiday. very disappointing because service was great a few years ago with side fence. read more

Absolutely horrendous experience. In June we ordered the moving of an existing fence and installation of new pieces around a pool and garden area. On the day of installation, workers arrived to dig holes and cut down the existing fence posts. After this was completed they realized that they did not have the correct pieces to install the new fence. They indicated new fence would need to be ordered. We were originally told this would take a few weeks. A few weeks turned into 10+. This left my pool exposed until it was finally completed at the end of September. The owner was impossible to reach with his secretary simply stating that she would get our message to him. Only after I got his personal mobile number from his sales guy did I finally manage to reach him. His justification for the delays was that the sales guy had quoted the job to cheap. When his workers finally arrived 2 weeks after his promised date, they left behind a horrible mess. I spent hours picking up broken metal, screws, drill bits from around my pool area and glass, not to mention a few dozen cigarette butts. read more