We were a group of nine people. We made our reservation **five months in advance**, paid everything…read moreupfront, and purchased full insurance and every available protection.
Before the pick-up date, I emailed the agency several times to make sure everything was in order. My final email was sent the night before our arrival.
You can imagine my shock when we arrived at the Bergamo Airport desk the next morning and were simply told that **our vehicle was not available**.
I asked the employee to provide an alternative vehicle. She told me to send an email. So I did--several times. No reply.
I asked her to call her colleagues and help us resolve the situation. She refused, saying it was not her responsibility. I genuinely could not believe what was happening.
I then insisted that she at least give us a phone number we could call. She literally dictated the same number shown on the agency's website.
So I called. After waiting for around ten minutes, I finally reached a real person. The woman struggled to communicate in English, told me that I had called the wrong number, and then simply **hung up**.
After more than an hour of completely useless interactions, we had no choice but to rent a vehicle from another company. Of course, all the benefits of booking and paying five months in advance were gone, and we were left dealing with the stress and additional cost at the very last moment.
No vehicle. No alternative. No meaningful assistance. Not even a sincere attempt to help.
Based on our experience, **stay away from Sicily by Car**. This was one of the worst and most unacceptable rental experiences I have ever had. It honestly felt like a scam.
