The worst! Didn't show up for a pre booked clean. Didn't do "deep clean" as recommended by owner. Over charged as was told linens would be complementary as they didn't show up to clean in between short term renters. Second set of renters had to clean themselves and sleep with no sheets for multiple days. I then proceeded to let the owner know I was not satisfied as the home was not "deeply" cleaned at all (dust everywhere) and that she had not adjusted my bill in an email and she wrote back "Fu%k You". That's it...no apology, nothing. I had heard from others how bad they were-should have followed their advice. This woman won't last long-especially after reading other comments. Yikes. read more

Magic Clean - Under the kitchen sink after the "deep clean" - Home Cleaning Near Me - Whistler, British Columbia

I well understand that finding a cleaning service in the Squamish area is difficult however, DO NOT 'sign up' with Carola and Magic Clean. The review by Derek G is a warning sign!! As is a recent review on a different site. My husband and I hired Magic Clean in late spring 2018 to clean our house bi-weekly. We are both working and no one else lives in the home. The established rate was $35/hr, 3.5 hours/cleaning. All was well for a while, Sam was pleasant to communicate with. Trouble began when my September/18 invoice arrived; we had been charged $36/ hr and 5/6/5 hours over 3 cleanings. To be clear, there was nothing to justify the additional hours, regardless of extra time spent on shower doors (toilets and vanity not cleaned instead). I did not care about the increase in the rate but the hours were completely wrong. I called many, many times, no answer, left a message, no return call for 5 days. I emailed regarding the excessive hours, a few days later I received a revised invoice that I still did not fully agree with but agreed to pay, and cancelled further services from Magic Clean. A few days later I received the email with the link to pay via QuickBooks.... the hours were correct the rate was $38/hr. I emailed asking for an invoice to reflect $36/hr, Carola's email response copy/pasted is as follows, "Magic clean hourly rate is $38 per man hr. Our apologies if this was not mentioned at the beginning of your cleaning bookings. We did had a discrepensy on your bill we did ajusted a few times already." Again, to be clear, one adjusted bill, not 'a few' and I had been paying $35/hr for months. the feeling of being 'nickeled and dimed', overcharged and 'worn down' had set in. Yes, I have paid the invoice to be rid of this frustration, very poor business practice Carola. read more

I had them come to clean our cabin once. Never again! I actually thought they hadn't come to clean because there were rocks on our mud room floor. There was toothpaste spatter on the faucets and in sinks but then I saw the toilet paper folded!? read more

I had a situation with Magic Clean in October 2015. The only reason it has taken me this long to put a review online is because the CIBC VIsa dispute process is very lengthy and incredibly tedious. This has been a long drawn out and painful process and I'm deeply disappointed with the folks at Magic Clean. My issues are not with the quality of their work. They do a good job cleaning but they are not honest. Think twice before giving them your credit card #. Friends of mine (a couple), own a condo in Whistler. They very kindly loaned the condo to me recently so that I could take my elderly mom away for a couple of days of rest and relaxation. My friends explained that in these instances they just ask friends to hire Magic Clean to take care of the cleaning. That was fine by me and I figured that if my friends were happy with the cleaning quality, that gave me (and my mom) the peace of mind of knowing that the place would be in good order for my friends when they next came to stay at their place. Turns out their prices are VERY steep but having a free condo for a couple of days meant that that wasn't so much of a big deal, and again was what I had agreed to with my friends so all good. I dealt with Carola and Alana at Magic Clean. We communicated by email and at first I was very pleased with them. They were very responsive. I did question the cost and they explained how many people would be cleaning and for how long. I was quoted a price of $151.20 (including taxes). This seemed awfully high to me for a two bed/two bath one-level condo but again, it is what it is, so I authorized the expense and gave them my credit card number. Because I had questioned the cost being so high, they said "The cost of the Full departure clean at #8 -Blackcomb way is $151.20. Not including laundry service. Attached Magic Clean forms to book your clean". I never asked for laundry service so I wasn't concerned about this statement insofar as laundry service goes. My friends told me where the linens are kept in the suite and it was agreed that mom and I would strip the beds, put fresh sheets on and then put the dirty sheets in the hamper. That's exactly what we did and then we tidied everything up so that it was ready for the full cleaning before we left. Some while later, my friends went to stay at their place and noticed that the bathrobes were missing (mom and I never even saw nor used any bathrobes). It turned out that Magic Clean had them. They had stripped the beds, emptied the laundry hamper, packed up the robes and taken them all back to their office to launder them without having been asked to do so. If this had been part of the $151.20 it would have been fine (of course), but they sent me an invoice for $198.45!!! When I questioned the cost, they said that it was because of the laundry service. I pointed out that I NEVER asked for laundry service! Emails went back and forth and I finally asked them to produce evidence that showed where I requested this service - an email, a form, anything. They were unable to because of course I had never requested it so I knew there was nothing of the sort in existence. They HAD sent me list earlier on for what they call a "full departure clean" and that included all the items under the total of $151.20 which I had agreed to. Then they started to say that it was as a result of a miscommunication between them and the condo owners. I really didn't understand this because although our friends were/are the owners, the business transaction was between Magic Clean and me. I was the customer in this instance, not my friends. This all eventually came out with my friends and they then noticed, looking at their own previous invoices, that Magic Clean had been charging them for laundry service as well, something my friends had never requested! They (the owners) conceded that they hadn't really been paying attention to the invoices so they hadn't noticed this. Somehow Magic Clean had taken it upon themselves to add in this service on their own and then did the same thing to me!! This is really crooked. It got to a point where they stopped responding to my emails. They knew damn well that they had no evidence showing that I had requested this service. I disputed it with CIBC VISA (a long and tedious process), and got to a point with VISA where I was just tired of fighting it and going back and forth with these people. In recognition of my having been a CIBC VISA customer in good standing since 1998, CIBC wrote off the $47.25. What really annoyed me though is that they (CIBC) at the cost and Magic Clean got away with this and kept the $47.25. This is not a huge amount of money but this is about principle. These people are lacking honest and integrity. Many of the homes they clean in Whistler are vacation properties belonging to owners who are quite well off and are less likely to notice these unauthorized services that they're performing. Carola and Alana, shame on you both. read more

Don't pay professional rates for unprofessional work! Find a different cleaning company.

Great cleaning company. Very responsive and professional. Excellent attention to detail and cleaning quality. I really appreciate their suberb customer service, and ability to bend over backwards to accomodate last minute requests whenever possible. They work as a team, so they are in and out fast, which is an added bonus! read more

I have been a Magic Clean customer for almost 10 years. The cleaners are efficient, thorough and trustworthy. I don't know what I'd do without them. I never have to worry about a thing. I greatly appreciate their service. They do a phenomenal job! read more