I hired this company to do a deep clean on my 2200 square foot home and they charged $300. It was…read moreobvious the person who cleaned did not have experience. They did not even do what I consider a regular cleaning. The fans were not dusted, the bathroom faucets weren't clean, the outside of the toilet bowls weren't wiped. The cleaner even forgot to clean the master bathroom. I had to remind her to clean and after 10 minutes she came back and said she was done. I had to clean up dirty foot prints from the bathroom after she said she cleaned. Clean Queens sent one person the do a deep clean and they were finished in five hours. I know there is no way this is possible since it takes me 6 hours to do a simple cleaning job in my home.

Thing is, these people don't know what deep cleaning means. Not only did they not achieve it after…read morepromising it again and again, but the cleaners who arrived asked me again and again IF they should vacuum my carpets, or SHOULD clean my bathrooms. Or this or that. That should pretty much say it all. I pointed out that after they'd finished there was visible debris on the floors and they just said 'sorry.' They probably didn't clean the bathroom stalls and tubs but whatever they cleaned, 'deep' wasn't it. Later the business owner protested that when the cleaners left I said things were okay. But that's actually because I didn't know what to say to them anymore after answering their questions about SHOULD they clean the upstairs or SHOULD they vacuum bedrooms. Yes, I was exhausted. Better yet. When we tried paying, their cash app AND Venmo links didn't work. I suggested cash and thet were FIRM they didn't take it. No reason given. Then, because it was 10 pm and I was tired of trying, I said that was their problem and I wasn't going to attempt the apps anymore. Suddenly I got 'Are you serious?' and was called rude and frustrated. Last but not least, my realtor said the next day that the place needed a real cleaning. Because their job was disgusting. But that's not all. The way they treated me as soon as I questioned them is shocking. In their response on Yelp they dared to write that I was frustrated and distracted when I told their inexperienced cleaners to just do their jobs without repeatedly asking me what needed doing, when I clearly stated in my report that I was frustrated by their inexperience or unprofessionalism, or both. Tell me, what professional cleaners ask the customer IF something needs to be cleaned while charging $350 for Deep cleaning a $1400 sq ft townhome? Doesn't that prove they don't know what DEEPCLEANING means? In their knee jerk attack on us they missed that their own 'policy' was we shouldn't even be there when the job was done, but if we'd been absent like they wanted us to be, their cleaners would have had no one to ask what they shouldn't have needed to ask in the first place if they were true professionals, would they? In which case, whom would they have falsely blamed for being distracted? Strike one. They also forgot while maligning me that we wouldn't have been able to monitor what their cleaners were doing if we hadn't been around, which their comment about me being on the phone while they were working seems to suggest was MY responsibility. They ALSO missed, probably because they aren't very thoughtful or professional, that by telling the world what their cleaners thought I was doing or talking about on the phone, they were giving away that their cleaners were listening in on my private affairs (as my door was closed they could only have heard anything if they were eavesdropping). Moreover, they missed that if we'd not stayed home like they 'preferred,'--and why is that their preference?--they couldn't have asked us anyway if the job was well done, which seems to be a big part of their reasoning for why I shouldn't complain about the poor job they did (actually, I did; they left debris on the floor that I showed them and then myself picked up in their presence?) Strike 4. They've unwittingly revealed that their Yelp counterattack is specious by forgetting that their 'policy' itself makes all their attempts to show me in the wrong invalid. Poor fools. They got paid even though they treated us this way becuase we kept trying when we could so easily have said 'Oops, your links didn't work four or five times.' A payment that they got even after their unprofessional tone, attitude and lack of logic. Lastly, did I mention that our realtor who is a highly established and respected local realtor is the one who inspected their 'work' and said the whole job needed doing again? What more can I say. $350 for a 1.5 hour DEEPCLEANING down the drain.

Made an appointment to get a quote over the phone with a very nice lady. Was completely satisfied…read morewith my service up until the point i met the Man who came to do the quote. Was hoping to get a quote for a hoarded living situation for my good friend. The man from the get go gave me a strange feeling and his demeanor felt positive on the outside up until the point of which he stepped outside to take a call. My daughter informed me the man was next to the car window of my daughter's car loudly talking very hastily about the living situation and the contents of the house. Multiple times complaining about the state of my friend who was with me and her disabled veteran husband. My good friend recommended me this Company and i usually don't like to leave long or negative reviews but my experience with the man was so negative. The only reason i'm giving this two stars is because the woman was gracious enough to call me back and to be completely respectful the entire time even after learning what had happened.

Although Ii was not able to use this company, I can tell you that it is a class act. Initially…read morethere was a Yelp "broker" that I had no idea was not connected with this company at all. And he screwed everything up, no fault of Classic. Once we figured out the scam, Doug (the owner) and I communicated and he explained how these scammers work. Doug was a pleasure to deal with, and I learned something new about scammers. This company has a great reputation, so don't hesitate to use them.