Wesley called before he came to confirm the appointment and when he would arrive. He was polite and…read moreprofessional. He explained what he was about to do and did it quickly. He got right to the root of the problem with my dryer. We agreed on a repair plan and he was done in no time. I was charged a reasonable fee and he went on to his next job. They're going to continue to be my go-to.

Customers beware- this company severely damaged my new Viking range, sent the owners' son, Wesley,…read moreto fix what he could and vowed to make things right... several weeks later, after numerous phone calls and emails, this company will not respond, ruined the oven doors on a $18,000 range by putting their foot on the front of it to try and move it back into place! My husband and I are just sickened by what has occurred, adding insult to injury the company has accepted no responsibility for their actions despite vowing to order new oven doors from Viking or to replace the entire range with a new one if it couldn't be fixed. Just disgusting behavior. Please DO NOT trust them or their services. This is theDublin, Ga location. Complaints are being filed with the BetterBusiness Bureau of Ga and the local Attorney General's office.

The worst customer service ever! They were supposed to come on Tuesday, but they never called or…read moreshowed up. On Wednesday morning, I called again and they came later that day. They needed to order a part. They called late Friday afternoon and said the part was in and they could come on by to install it. I said that's fine, I'll be here. They said they'd be here in 45 minutes. One and a half hours later they called and said they weren't coming but could come early Saturday morning around 8 or 9. I said I had to leave my house by 10, but they could come before that. Saturday morning they called and said they'd be here by 9:30 and it would take 10 minutes to install the part. They didn't show up until almost 10:00 and still wasn't able to get the part installed because of another issue they didn't notice the first time. So he said he would be here at 5 on Monday and despite trying to call and text them, they never returned my calls or showed up. I've repeatedly tried to call and text today. They don't answer the calls and have left the messages on read. So now I've been dealing with them for a week and still do not have a working washing machine.

Thank you David for taking care of our issue. We really appreciated your kind, efficient &…read moreattentative services. Thank you again! We highly recommend you for any future services.

This "hometown" store has a 'must have Sears card to be eligible for free delivery' policy. BS…read more Typically, I either shop at Hometown Supply on Jefferson St. or The Home Depot. Or online. In the future, I won't even consider Sears.

It's great to find a good tradesman, and Allan Coyne, of Allan Coyne Electrical Services is as good…read moreas they get. Allan is an expert electrician, and a gentleman to boot. Allan has completed a number of electrical services jobs for me, all to the highest standard, and all at a fair price. Electricity can be dangerous, and I sleep well at night knowing that my wiring is safe.

Hello and Thank you for the opportunity to leave this rewarding review. NOW LISTEN UP CUSTOMER…read moreSERVICE DEPARTMENT MANAGERS AND STORE MANAGER: On May 27, 2022, I ordered a Galanz red 7.6 reto Mini Fridge with dual door True freezer. The order stated that it would be available June 02-June 07, 2022. On 06/10/2022, was the third time I called to see if the fridge was in, the recording stated that the paperwork was still being processed and I would get an email when the item was delivered to the Dublin store. I went to the Dublin store that afternoon, and spoke with the lady at the cust service counter and she said that it had not arrived at the Dublin store unless it was on the truck that was to be unloaded that night. Ok, I accepted that. On 06/11/2022 , I called the Dublin store around 10 AM and the nice lady stated that it had not been checked in and the paperwork was still being processed. I told her that I saw some of the same red fridges sitting in the appliance dept yesterday afternoon and that I wanted to cancel my online order and come to their store and purchase the one in stock since my time was of essence now. (Our son is a Captain in the U.S. ARMY and we havent seen him and his family in two years and we are putting this red fridge in our pool house for our young 9yo & 12yo grandchildren). The lady, I think she had "G" written on her orange apron and Destyne (the other c/s rep) were terrific. G stated that she would call the 800# and try to get my online order cancelled, and to give her about 10 mins and she would call me back. Sure enough she called me back and said she got the order cancelled, with a credt of about $4xx.00 credit. She said she would go to the appliance dept and reserve a red one just like the one I ordered online and have it at the cust service desk when I got there. Sure enough she did what she said she would do and when I got there , there sat my new red fridge. Could not ask for better customer service and also my hats off to the guy that loaded the fridge for us. I forgot his name, shame on me. The best customer service I have received in a long time from retailers. MANY MANY WARM THANK YOUS TO YOUR STORE AND YOUR CUSTOMER SERVICE REPS. Best, JUDY YOUNGBLOOD

Some of your employees. The lady in PRO was very rude. She refused to allow my client to pay for…read moreher supplies over the phone. This is the first time this has happen. I just had someone do a project for me and I called over the phone and paid throughout the entire project. Double standard?