they apparently do not represent Mercury as stated. I stopped in to get some issues with my…read moreInsurance straightened out and was told they don't do mercury Ins

I've been doing business with this office since the early 1980's and I cannot find one reason to…read morechange insurance company's They handle both my house and my car at extremely reasonable prices and excellent customer service I will continue to offer them my business without question Thanks to everyone who works there

My roadside service goes through Triple A but service was provided by local provider Rancho towing…read more Andrew was so quick this morning to get here he was at my place to handle my lockout before I could get any text reminders ! So friendly and easy going. Engaging. Appropriately empathetic and sympathetic. He left me with a smile on my face the whole day. Really awesome tow service.

The setup to this AAA location is completely different from the ones in San Diego. I was confused…read moreabout the line so when I was called up I asked the lady (don't know her name) to confirm whether there is one line or 2. The reason why I asked because I intend to go in person in the future to do other transactions because the location is close enough that I can skip on the online stuff and have my questions answered immediately (at least that was what I thought). But I guess asking that question for my own understanding was too much for her that she turned very argumentative when I just wanted a confirmation (I wanted to know this, so I know which line to stand in in the future). I managed to get two questions in, and I finally decided to just have her cancel my membership. My purpose there was to have someone assist me and explains some stuff before renewing (which I don't really get the same type of explanation when renewing online). AAA, is there a reason why you have to be so defensive when a customer was just asking questions for future reference so we can do better business with you? Why blowing everything out of proportion when she could've just answered the questions?

Bob's been our agent for several years now, is always available. His staff is awesome.read more

Have stood beside us in dealing with California Fair Plan. Which we feel are stalling our claim and…read moreunder paying the claim. it has been a nightmare dealing with them and Severns insurance has been by our side in interceding on our behalf in questioning the payout. thanks to them, we don't feel alone!

I came here as I had to move for work to California and get my vehicle insured. Process, was…read morefriendly and painless. Lissette was helpful and honored the $50 off Yelp check in coupon. I liked how the building has AC and Speedway has a nice couch while you wait too.

******** Ridiculously high Broker Fee!!!!!! *****…read more They charged $1380 broker fee for $3000 insurance coverage!!!!! I've been using same agent over 10 years so I THOUGHT I could trust them. When she gave me a quote in June, it got really high, almost double since last one. When I asked her the reason for increase price, all she told me was "Insurance company jack up price", she didn't mention any "Broker Fee" It's my fault that I didn't read carefully to sign on "Docusign" . I should have requested her to provide clear invoice include Broker fee before I paid full. 6 month later, I paid same amount again. Once again, she NEVER mentioned about $1300 broker fee. A few days later, I received invoice from insurance company, it was only $3000. Therefore, I asked her what's the reason for the price gap, she told me that I supposed to receive new invoice, but she never mentioned about broker fee. So, please be careful with them. Recommend getting clear invoice before pay insurance fee.

I arrived on May 30th at 10am and its almost 10:30 and the place is still closed, yet their hours…read moresay they open at 10am. I was hoping to get an auto insurance quote will try another location.

Very professional. The clerk was by herself in the office and made sure she attended to all of the…read moreclients needs completely. She didn't rush anything, she handled buisness and thanked us for our business.

Ive had such a great experience with this agency all state is great and especially the sales…read moreassociates AMAZING!! Ive been with them for a about 6 years and man they always are a problem solver. They knew what they were doing, never messed up in my claims when i got in a accident. All State is awesome!. There is one sales associate who really went far and beyond to help me out. Alex Martinez! The office manager who literally is wonderful caring listens and is willing to help a customer feel satisfied in every way! Alex made things easy, quick, pain less and i believe who ever needs help in insurance Alex is the man to do the job, 5 stars hands down. the whole agency of hemet. YOU GUYS ROCK KEEP UP THE GOOD WORK.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in Hemet since 2004. I love helping customers with their personal insurance needs and giving them individualized attention.

Stay away from them horrible place , they make it impossible to cancel your policy. they also act…read morelike your cancelation is a burden ana Maria rivas is the associate in the hemet location. Also very rude stay away at all cost

I would like to take some time out of my busy daily routine to say HUGE THANK YOU!!' To Gloria for…read moreall her great service! One of my friends referred me to Gloria & gave me great feedback and positive comments about her. & I'm glad I came to her. I was having a hard time figuring out insurance for my car & home and I'm so happy I found her! She was very professional explaining me my best options when it comes to this process! I've sent her family members referrals and they are very happy with her service, professional & great customer service. Thanks again. & i appreciate everything you did for us. 100000+ recommend.

Chris Waterman has been our insurance agent for many years. Chris and his team have been and have…read morealways been very knowledgeable, pleasant, extremely helpful and reassuring with any problem or questions we have had. It is very refreshing and reassuring that good people like Chris and his staff are there to help. Chris keeps us advised as to what is happening, and reviewing what our insurance needs may be. We recently had quite a challenging problem and Chris went WAY above and beyond to assist my wife and I, and more so to help everyone involved! Thank you, Chris for your time and assistance! I strongly and without hesitation recommend Chris Waterman for any and ALL of your insurance needs.

Accidents happen and thank goodness we had Chris, Alma and their team at State Farm. I was rear…read moreended in October and the kid that hit me never reported the accident or responded to his company (Western General) about the accident when I reported it. I had to pay my deductible to get my car fixed and I was told by people I would never get my money back. I worried that was true because I've never been in this situation before. For 8 months I received letters from Western General saying they couldn't get in touch with their insured. State Farm kept going after Western General and finally received the money they paid out out as well as my deductible. Thank you to Chris and his team for being diligent and fighting for us.

Hello, I have been…read morewith Aguayo Insurance for 12 years and have not received any wrongful services or acts at this location. Hector and Veronica have always been respectful and strict about professionalism, honesty, and accurate information for questions and concerns. I appreciate that Veronica always looks out for her customers and finds solutions for any situation. Also, one of their agents, Inez, who has been working there for a long time, is excellent at her job and always helpful in any situation. Alisha used to be at the Moreno valley location, she is a great agent and she is always determine in anything that she does. I admire that about her! Last year at the Hemet location with Alisha, she very informative , professional , and very helpful. There is one concern about that a new agent Daisy was at the Hemet location, she was working across from Alisha , since we thought any personal or private information stays in the office because we have the right as long term customers. Daisy had shared some personal information to a person does not correspond to him or have the right to know any access to us. I don't understand what was Daisy's motive to shared our personal information like that when we had asked nicely that day, it was private matter and us, as customers, we have that right. Alisha who knows better , I know with her great work ethic , she would not have shared any information to anyone. We do not like or have time to stress about things that We cannot control. All we asked to encourage or trained more Daisy or any new agents to respect clients requests and privacy. We had bad experiences with Toro tax services because that company has a gossip issue, that why we wanted see if we keep giving business to Vida income tax this year, but with Daisy sharing information to that person is not worth it . This disrespect family/Client code and we hope this does not happen again with other clients. We believe within time, things can be better and understand that sometimes strangers can help more than family. We still appreciate Alisha and everyone, You all do great. We recommend both offices if you want a lifetime business for any services they offer with integrity and respecting clients' private information. Thank you so much Aguayo Insurance Solutions!

absolutely amazing service! They were very friendly and got the job done fast…read more they have very good prices as well, i was shopping around and found that they had great prices.

They are all very knowledgeable helpful reassuring and fair. Best customer service around. I have…read morerecommended them to several of our closest friends.

Absolutely the best in the west! This agency (every single…read moreperson there) is at the ready to assist with any insurance matter and or questions and concerns. They pick up the phone immediately and have your answers for you almost with lightning speed.... if not, they will concentrate on your matter until resolved. They will go over whatever you need for as long as it takes and they are extremely thorough. They know their stuff. If there is a concern they are not quite sure of, they will find the answer and call you immediate when researched and found. You will never be left in an unsteady situation. Couldn't thank the person enough for recommend. Never better insurance people and it happens that they are good/nice people .