The decision to have a parent enter an assisted living facility is difficult and not without…read moreanxiety. This emotion is made especially acute when you cannot be physically present. My Dad moved to Avalon Gardens about 6 months ago. My wife and I live in California with only my brother still living in Surrey. The staff at Avalon have been a friendly, accommodating and a pleasure to work with. My father loves his apartment and tells everyone happy stories about his interactions with the staff, the facility and fellow residents. The transition from living alone in the family home to living at Avalon Gardens where everyone knows your name has been a blessing for my Dad.

I lived at the LLSCH complex for 5 years. When I moved out the management tried to keep almost all…read moremy security deposit, Kim Graham, an administrator, lied repeatedly. It took many emails to try to get my deposit back and when it arrived a month late, Kim tried to keep $62 for cleaning and cleaning supplies. The RTB states a landlord cannot use a security deposit for cleaning unless the place was left filthy which my place was not. If it was filthy it would cost more that $62 to clean. I filed papers with the RTB and today I received a cheque for twice my original deposit less the pittance they already sent me. They knew if it went to arbitration they would lose. There are 2-3 other tenants also filing papers with the RTB. Jeannette Dagnais is a terrible, nasty person. Every tenant despises her, people who don't even live at the Lions have heard how she treats the seniors who live there. I am so glad to be away from landlords who lie, cheat and treat their aging tenants so poorly.