Truly unfortunate-- I thought I had found the holy grail when I happened upon Magnolia in 2016 via a post from a MUA associate. I loved the colors on her complexion and, being a sucker for a good matte lippie + supporting a black woman owned business, I jumped on an order. I've since ordered from them 3x. Each time I experienced the notorious shipping delays noted in many reviews. The first 2, I decided not to get too angsty about it because I ordered during sales and tried to give a benefit of a doubt that the increased volume slowed processing down. Both of those orders arrived within a couple weeks. I noted to never order if I was in a rush BUT still deemed the product worth it. The coverage -- the shades -- the staying power were EVERYTHING. I would tag them in social media for praise and to show support. And then... this final order. 3 strikes. 1) It's arrival took well over a month. As many others, I reached out multiple times with no response. I included order info and all. Eventually the package arrived out of the abyss. 2) I open it... and find the tiniest tube of lip color I've ever seen from them. The style of tube has shifted over my 3 order and maybe the first 2 are arguably the same amount but this one clearly isn't. Yet it's the same price. I went back to their site and realize they don't list the size. Of course. 3) Ok... still my fave lippie, right? Only less. No. The recipe is noticeably different. Immediately. Noticeable worse, as if the batches are being thinner out. No matter how much I shake the tube, coverage requires multiple layers. So I'm using a ton more for one look... from a smaller tube. Late shipping + Unannounced smaller size + Lower quality product = A lost customer. 2 stars because at least I received the orders. read more

Magnolia Makeup - Smaller tube. Lower quality. Same price. - Makeup Artists Near Me - New Orleans, Louisiana

When this shop was in the CBD, I tried to stop by and was outside of their business hours and then they fell off my radar. I was really pleased to see them at a local street festival a couple of months ago. I purchased two beautiful lip stains (ultra matte) in purple and dark red. Both look great and I love patronizing a local business. I'm bad at purchasing colors from an online shop so if I need more, I'll probably look for them at a festival again. It doesn't look like they are keeping shop hours any more. read more

I ordered from this company for many years, and even though it took more than a month to receive my orders, I loved their lip stains. Recently, I ordered $71 worth of merchandise and never received it. I tried for over a year to get in touch with them and I got zero response. No return call, no email, no response to regular mail either. Silence. I reported to BBB and there was no resolution there either because Magnolia Makeup never responded to them. But here they are in business again like nothing ever happened. I was told that going through the District Attorney in New Orleans is a much better option, so I will try that next. I want my money back. read more

I was referred to this company by my cousin while living in New Orleans . I loved their products, but moved to Georgia so I was unable to purchase the things I liked being that I was in a different state . I discovered their online page and got excited ! However my first online order took 30 days to come after I messaged them 4-5 times to inquire about it . I recently ordered the product again. I wanted some glitter eye shadow for Halloween . Unfortunately I did not receive it on Halloween or at all period . it has now been 23 days , my order has not been received , my messages have gone unanswered , and they deleted my comment asking for them to issue a refund off of their company Instagram page which lets me know that my message was received but I am simply being blatantly ignored . They are extremely unprofessional . Customer service is just as important as the product . I would NOT RECOMMEND purchasing anything online, you likely will not receive it or any form of communication from them. read more

Well, looks like I'm one of a long list of customers who never got their products. The lack of customer service will be their downfall. On Dec 2, 2018 I placed an order for 5 items and I never got it as of this day. I sent FB messages on Jan 18th, Feb 5th to the company of which they never replied. I sent an email on Jan 21st of which they never replied. I placed phone calls and left messages on Feb 1st and Feb 5th. I finally got a text message from the business on Feb 5th saying my order should have been shipped and they are looking into it. No one has gotten back to me. I sent text message follow-ups on Feb 11, 15 and 18 and a FB message on Feb 19th. No one is responding to my inquiry and I want a refund for my order since I never got it. I had to report them to the BBB. I really wanted to support a Black owned business, but this place is not worth your hard earned coins. Do NOT give this business your money. FYI: They did this when I placed and order in 2017, but I eventually received that one. I was hoping they would do better, but I should have listened to Maya: "When someone shows you who they are, believe them the first time." read more

This review is for an IN-PERSON SERVICE. About 2.5 weeks ago I had my makeup done for the Zulu Mardi Gras Ball. I was very pleased with the turn out. Tia is the truth! I requested a natural look and it came out well. Full face done all the way to the hairline. Minor blemishes smoothed over perfectly. The lip stain did not come off all night after eating and drinking several times after said makeup appointment. read more

Magnolia Makeup - Makeup Artists Near Me - New Orleans, Louisiana

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This company is a Thief I placed an order on December 24th. it is February 21st and I have yet to receive my order according to the website my order was shipped January 30th. After a complaint with my credit card and this company on January 16th. I still having yet to receive my items nor a response but they have the audacity to dispute the transaction with my credit card you stole my money. I've still havent received the product . After my complaint was filed on Jan 16th product were resent on the 30th and yet I still haven't received the product. I have called. I have text. I have DM and I still have yet to receive a response from your company. Horrible yall are thieves. read more

The owners of this company have no business acumen or ethics. Receiving money for products and then not fulfilling the order is criminal and I have reported them to the BBB and the Louisiana Attorney General Consumer Protection Division. I don't care if it's $5, you're taking people's hard earned money. It's a shame that you make it difficult for other small businesses. My emails to the company bounce back undeliverable, their phone goes unanswered, posts on Facebook get deleted, they work hard at blocking you. The only timely thing they have done is to debit my account for the money. They should work this hard to be an honest, upstanding company and provide the products customers have purchased. UPDATE: I was contacted by the LA Attorney General's office this morning who indicated they spoke with a gentleman who said they issued a refund to me. I made a quick check of my account and the refund posted to my account this morning. Long story short, most times you have recourse as a consumer. Hold these companies accountable and don't let them just walk off with your money. read more

Magnolia Makeup gets two stars based only how nice the owners were at my initial visit to the store and how much I liked the products I bought then. It was based on that impression that I overlooked the many customer service complaints online. My order started off well enough with the owners agreeing to a small discount since I was buying a dozen lipsticks. That's where the service ended. Two weeks later I got no response to my queries about my still-not-delivered order. After I went through the PayPal dashboard to send a message I got a tracking number indicating the items were being mailed - three weeks after the order was placed. The bad customer service would have been enough to never buy from Magnolia again, but then the lipsticks were of poor quality - nothing like the ones I had bought in the store. They are thin and watery so they don't stay on, the colors are inconsistent, and the ones that are supposed to be matte are far from it. An absolute waste of money. I bought them as gifts for friends who would have in turn been great customers. Not only have they lost my business, they have lost several potential customers. Spend your money elsewhere. read more

I can't actually rate the products because I have not received my order. This rating is soley based on my customer service experience. I am not from New Orleans but I've heard some good things about this up and coming makeup company. I was excited to try some of their products however I am left sorely disappointed as I placed an order on 12/14/14 and still have yet to receive my products (mind you, this is WITH paying additional for expedited shipping as I wanted to avoid any delays due to the holiday). After 5 days with my item stating on their website awaiting fulfillment I sent an email inquiring about the status of my order (since they don't answer the phones-at all), I did not receive a response to my email until 12/26-12 DAYS LATER!!?? It did not address any of my issues (expedited shipping, no response, I also asked to cancel my order) it simply said the items were on their way. It's 12/28 and still NO PRODUCT! I will never order from Magnolia again and have already contacted paypal to dispute this transaction and get a refund. So, for all of you out of towners looking to place an order-BEWARE! The sad thing is that I've read a few yelp reviews (after the fact-I know better going forward) in which the same complaint was noted. Seriously, if you are not local to New Orleans look elsewhere when ordering your makeup supplies because when dealing with Magnolia who knows when you'll actually receive your product. read more

There was a time in my life (3 months ago) when I was horribly afraid of too much color on my lips. I thought that I would not look good in bright pinks or reds or any stand out color. The ladies of Magnolia Makeup were participating at a gala I attending (I'm FANCY!), and they were doing free lip colors with included glitter. That night changed my life. I received so many compliments, plus, the lip colors lasted ALL NIGHT. through drinks and eating party foods, after parties, and after-after parties. Promptly, I went to visit this store where I purchase some of their lip sticks/stains and glitter. I brought it out to a bachelorette party weekend where all the girls requested that I bring them some back in a few weeks for the wedding. I racked up on all the hottest colors and the girls, were all super excited. Since that gala, my life has been forever changed. I am a lipstick girl now. Trying every color and glitter combination out there. Mixing and matching with my outfits and accessories. Another great thing about them is that they make all their own stuff. This is fantastic, however, the only reason that I can not give them a full 5 stars is because sometimes that means you have a to wait while they mix your lipsticks and place them in tubes for you. I don't have a problem waiting, but I know that it would be much more convenient for some to just be able to drop in, grab what they need and go. This very small detail aside... I am addicted to their lipsticks. And, anyone looking for some fresh new colors should definitely give them a try. (They have other makeup too!) They have completely changed my life! And severely upped my #selfie game! :P read more

This review is SPECIFIC to the poor customer service and the subpar order fulfillment of Magnolia Makeup, not the makeup itself. The quality of the makeup is about a 3.5 out of 5 stars. I placed on order on 7/14 for one lipgloss and one pigment. On 7/24 I emailed to find out what the status of my order was. I received an email back stating that orders take 2 to 7 business days to be processed (this information is no where on their website) and that they were currently fulfilling orders from the previous week. The 7th business day would have been on 7/23. So I wait some more. Sent them ANOTHER email to which they did not respond. On 7/27 I get a notification in my e-mail telling me that my package was shipping (a generic e-mail from USPS and paypal) From 7/27 until 7/31 - the status of my shipping label was just "label created" On 8/1, finally the tracking shows that the package departed New Orleans. Now this is truly ridiculous!!!!!!!!!! Today is 8/4 and the package has still not gotten to me. This is the thanks that I get trying to support a small business. I have ordered items from CHINA and they have arrived in less than 5 business days so I don't understand why a domestic shipment would take TWENTY ONE CALENDAR DAYS and counting. Never again. Give your money to businesses that actually appreciate your business. Maybe if they spent less time posting on instagram, they could get some orders shipped out!!!! read more

I placed my order 3 weeks ago and haven't received my items or tracking information. I contacted the IG page and they said I will get info and never did. It's a Rip Off and A Scam!!! I've been ripped off of $60. My fellow makeup artist in Atlanta and New Orleans will Not Patronize! read more

I'm giving a one for customer service. I placed an order back in early January. I purchased two of my favorite lipsticks ...but my card got charged twice. The website says For inquiries, please leave a voicemail or text 504-564-7992.  We will respond via text within 2-24 hours. For customer service issues, please be sure to give us your name and/or order number. I did that!! I've sent at least 15 text messages over a couple months span and I got no response. So I called about a month ago and spoke with a gentleman who said he "thought" it had been taken care of. He looked in his computer and saw I still had not been refunded. So he said it would be done and I should get a refund in a couple of days..... needless to say...I still didn't haven't received my refund and that was over a month ago....So sad! read more

DELIVERY: So I was a little concerned after ordering with Magnolia because I went on to stumble across reviews of previous order arrivals times which emphasized many orders being delayed or never arriving at all. I hoped that I, too, wouldn't have to add to the list of reviews of frustration. However, my Kitten and Sista Girl liquid mattes arrived quite on time and I couldn't be more pleased. I placed my order on 11/16, it was fulfilled 11/26 (within the 10 day max for processing) and then arrived 11/28 in a small envelope courtesy of USPS First Class. LMATTES: As for the mattes themselves, they are lovely, but stainy( which I guess is nothing new for a liquid matte). My first application of Kitten was a little messy, especially as I cleaned my lip line up( but that's probably because this is my first time applying liquid matte). Nonetheless, I love it! I've gotten SO many compliments on both Kitten and Sista Girl! They're beautiful, vibrant shades and I'm so happy to be supporting a Black owned company! Two things though: 1. I wish there was an option to have a regular matte in a tube (I've learned liquid matte is an art haha). 2. There is no ingredient listing for the lipsticks on the site or on the tubes themselves. I wish there was an ingredient list included in an effort to make well-informed assessments regarding my various sensitivities and reactions to ingredients. read more

Ordered products at the New Orleans Chicken Festival August 2017. The company sent my order and left one product out. The illuminaughty illuminator which I paid for. I contacted the company several times to receive said ordered and paid product. Several times they stated they would be sending my missing product. After almost 6 months I still have not received the product after several message attempts and promises that my product would be delivered. The make up worked great I wanted to order more and become a loyal customer but their customer service is beyond lacking. It is unfortunate that I will not be able to continue to do business with this company. I would suggest other buyers to beware. Beyond slow delivery times and absolutely no follow up after they have taken your money. read more

Not worth the hassle! We have heard a few really good reviews about the product. However after many failed attempts to contact the business, I've decided it's not worth the hassle. We called the number listed and left a message stating we were very interested in trying the product. 6 minutes later we received a text message stating to go to the website and that also there is a store front. Website offered no store hours so we took a chance and drove to the "store front" only to discover that it's a HOUSE!!! Tried calling the the number back several times. No one ever answered. Disappointed and Giving up! read more

Bad customer service. I placed an order on November 16. Today is December 9th. I have reached out, left voice messages, sent 3 text, as directed on their site and still no response. I've been charged $57 for products that I haven't even received a tracking number for. This is unacceptable. Even if the products turn out to be good, it will be a hard decision to place another order with this company. read more

beware!!!!! this company and their customer service is trash!!!!!!!!!!! they will take your money, placed an order almost a month ago! no response to emails or texts. update: had to escalate the situation to paypal to get my money back. as of now, i'm still waiting read more

Magnolia Makeup owner personally contacted me to let me know the cause for delay of shipping my order, and sent out my products immediately with a discount. They are truly an honest and humble company. I am so sorry that I thought ill of them and jumped to conclusions and assumptions. It taught me, and I am learning, that you never know what someone is going through and to always be patient and never jump to conclusion or assume bad. I will forever order from them and tell everyone about their products. Because I have to say, THEY DO MAKE WONDERFUL AND UNIQUE MAKEUP that looks good on black women. read more

SCAMMER ALERT!! I take partial blame because after watching other friends not recieve their products I assumed I was special, and took a chance. I thought that i wouldn't have issues because i knew the owner. I was wrong as 2 left shoes. I ordered products on black friday. They were Christmas gifts. I was assured I would recieve them by Christmas....survey says "that was lie." After months communication and lies, I asked for my refund. I wrote a post on FB regarding my disappointment. The owner reached out and explained there was an issue with the postal service and my refund was being issued. She also stated she would still send the product. Welp today is March 9, 2020 and I've finally gave up on getting my refund or product. I realized she only reached out to me so that I would remove my post. I guess my post warned people and that's never good for a scammer/thief. read more

WARNING - DO NOT DO NOT DO NOT purchase any items from this company! A friend of mine purchased a lipstick of theirs at The Essence Festival. I really liked it and placed an order online on July 27. Here it is, August 26 and I still don't have my product. I really wish I read reviews before purchasing their products. I left text messages, called them, emails, messages on their website and no one from their company contacted me. The only reply they sent was from the initial text I sent and they said they would look into it. They never responded back to me. It's such a shame that customers are putting their hard earned money into this company and not receiving their products. This is pretty much stealing. If so many customers are complaining, why is this company still open? You try to support these businesses but look what happens. They should be closed! THIEVES! How can anyone who works for this company be okay with stealing consumer's money?? I will be working to get my money back regardless of the amount! read more

I am mostly upset because I can't rate their product because I don't have it yet. I realize I ordered over a holiday weekend but I am trying to understand why my order has been fulfilled and it still has not gotten to the post office for an origin scan after three days. When I paid for expedited shipping. The expedited shipping is now for naught since the package has been sitting for three days. My experience is based on my online experience with this shop. There are no pics/descriptions of many products, which makes it hard to even know if you want them (Blot Out - I am oily - I love anything with such a promise - why no pic or description so I can try to make an informed decision?) What's with the messy/incomplete display of the loose pigments? If I were going to their website with no other information or reviews from close friends about the products, I would not have completed a purchase based on what I saw. The only reason I did is because people I trust vouched for them. And in the future I will skip the website and get someone who lives in the area to buy for me, if this continues to be my experience, or just leave this company alone. EDIT: almost 10 days later, still no product. It mysteriously showed up at the Post Office to be scanned after two e-mails from me. I just got an e-mail from the company asking me to review the products I have yet to receive. This whole experience leaves a bad taste in my mouth. read more

The customer service is horrible. I have called and left messages about my order and never received a response. It has been a month and I have not received my online order. I am not pleased. read more

This business has its pros and cons. I really want to be able to give it 5 stars, but let me go into a little detail about why I didn't. First, the good. The in-store experience is excellent: -They are super nice, helpful, answer questions, and will mix the product right there in the store if they're out of something you want. -They have an amazing variety of products that are perfectly suited to darker skin. I've purchased eyeshadows and lippies that I get tons of compliments on each time I wear them. The lip mattes, especially. They are well-made for the most part although they can get a little messy. -The product formulas have improved since my first purchase. -They also sell beautiful jewelry and the most adorable little pins, earrings, and other trinkets in-store. -I saw the makeup they did for one of their private consultation customers--just gorgeous. But the bad...*sigh* As the other reviewers have stated, I also had issues with shipping/order fulfillment. I want to note that the other online orders I placed before this incident were shipped in a timely manner. With this order, one of the pre-ordered items arrived crumbled for whatever reason. Their initial response via email was next-day, but: -No reply to two additional emails I sent out to check the status of the replacement (Two weeks after the initial email--I read the 2-10 business days policy and took this into consideration). -No answer when calling the store directly about the matter, left a voicemail. The store did call back an hour or two after the initial call and sent a text to tell me the replacement would be shipped the next day (Over a month after the initial communication, at this point). -No reply to text asking about the replacement and a tracking number (Over two weeks after the first call). -No answer during second phone call to the store. They text back (from the same number I messaged previously) almost immediately after leaving a second voicemail saying the replacement had shipped and that I should've received tracking info via email. I replied that I had not gotten an email. EDIT: They were closed at the time I called, forgot about time zone difference. -Tracking number showed the replacement was actually sent 13 business days after they said they'd ship it...there was no indication the item was on backorder or anything. Despite this experience, I'm still not convinced that this place should be written off. I'll chalk it up to the growing pains of a small business. Still willing to patronize them since the bad was just one out of 5 or 6 orders. read more

Poor customer service. I ordered on 2/13/16. Here it is 3/1/16 and my order status says still awaiting fulfillment. I've emailed 3 times with no response. I am so disappointed that I will not order from this company again. These people should not accept online orders. I have yet to receive the products, at this point...I'm over it. Peace, El read more

LOVE LOVE LOVE MAGNOLIA MAKEUP! Affordable amazing pigments that can be used from bridal, everyday looks, to straight creative and editorial looks. Can be used in many different ways. As a make up artist and hair stylist, I use professional products, and I am so proud that Magnolia Makeup is a local makeup line, and they have my support 100% read more

This store just keeps. getting. better! I have now ordered makeup online--they totally revamped the process and it's a much better and user-friendly experience. The service remains top-notch and they will still go in the back and make something for you if you really need it! read more

As in with other reviews I have had a mixed bag of experiences with magnolia. They have terrible customer service and poor communication. I have placed orders in the past, three to be exact the orders have become progressively worse. While the first was no walk in the park the second and third however are extraordinarily problematic. I have emailed, and emailed, and stalked social media, as well as text messaged and called, and there is no semblance of customer service or duty. I want to support this label, I like their products, but the tribulations that you have to go through to (maybe) get your stuff is so frustrating that it nullifies any enjoyment you can get read more

I ordered their ultra matte lipstick online (Godiva and Teddy) and the colors are gorgeous and the color lasts even after eating and throughout the day. After my order was placed the product was shipped 3 days later so it took about 2 weeks to get it with standard shipping. I was at least happy that I could track my package through my account on their site. I'll probably buy again! read more

I LOVE everything about the shop!!! It's a mocha girl's paradise!!!

I ordered from Magnolia Makeup on 7/13/15 as I was excited to try their liquid lipsticks and support a black owned company. I'd heard horror stories about their shipping policies, yet I ignored them, BIG MISTAKE ON MY PART. When it had been a week and I saw that my order was still processing I called the company directly and left a message and also on a subsequent call actually spoke to a person and explained that I needed to get my items quickly as I was moving at the end of the month. This conversation took place on 7/21/15 I even provided my invoice number to help expedite things. I was told that my items would go out the next day via USPS. Well my items didn't get shipped until 7/28/15 and here it is 8/1/15 I'm in my new place with NO product, which I may never see as the post office isn't very good at forwarding things. Had my items been shipped out in 2-3 days instead of weeks later I might have actually had a product to leave a review for. read more

I wish I could say that I had a good buying experience with this company. I made a purchase on Dec. 21 with Magnolia Makeup after hearing all the nice rave reviews in my city about their products. Well needless to say, I was not able to share in the same experience because a month later and still today, no product. I have reached out several times with communication via text being their choice of preference. I find it very unprofessional that a business would communicate via text for orders and concerns. At this point I would feel uncomfortable recommending this company to anyone. I have filed a claim with PayPal in hopes of getting my money back as I am no longer interested in dealing with this company. Wish I looked up reviews first before placing an order, non receipt of order and slow delivery seem to be their way of business. I am very disappointed with this company and I was looking forward to trying their line of product. read more

I really wanted to love this company but I just can't. I ordered twice and the same thing happened each time. Slow shipping speeds and poor correspondence. After 2 weeks of waiting for a shipping confirmation, I finally decided to contact them via email. They shipped it out the next day. No explanation as to why it took so long, just a confirmation from paypal that it was shipped. I don't like that, so I will be sure to never order from this company again. read more

Very upset with the lack communication after I messaged twice as well as spoke to the owner about not receiving my product. I placed an order in april for my birthday in june because they were having a great sale and I had heard positive things about this company's glitters on instagram. When I received my order the main glitter that I ordered for my birthday which was blue was not included! Instead I was sent 2 pink glitters when I had only ordered one pink! So I immediately sent the company a message from my account with them online which got no response. I waited a few days and then sent another message which also was not answered. Finally, I called and spoke to the owner (did not seem very apologetic) told me she was out of town but once home she would e-mail me as well as send my blue glitter and a $5 gift certificate for the incident. My birthday has come and gone and still I have no blue glitter nor have this company reached out to me about my incorrect order. What sucks is the glitters I do have are great but the company's customer service stinks! read more

I would advise anyone to purchase cosmetics from another Indie Brand. This company is HORRIBLE! I placed on order on 12/23/2016, immediately after, I got a confirmation that my order was in fulfillment, such was a lie. On 12/27, they printed a shipping label and that was as far as my order went. I waited and waited, nothing showed up in the mail. I checked the tracking and surely enough, they just printed a label. I emailed them on 1/6, no response! I went to Instagram on 1/7, sent a DM, nothing. I left a message on one of their pictures about my order, NOTHING! I sent a text message to the number they had on file, I got a response that they would check into my order and nothing further. I filed a claim with PayPal with the hopes that would speed up the process, they never responded to PayPal. As a result, I was refunded my money. HORRIBLE, HORRIBLE, HORRIBLE!!!! They lack customer service on all levels. Stay far away less you become a victim! read more