They very efficiently helped us change our longtime policies to save a substantial amount of…read morepremium with a different highly rated company.

They never called me back. I've been with Lundstrom for 30 years. They've gone through some changes.read more

Josh Austin my insurance guy is THE best! I met Josh at a chamber of commerce event and decided to…read morehave him take a look at my insurance policy. I was glad i did because Josh got me better coverage than my old company and saved me money at the same time!!! I was so impressed, I started telling all my family and friends about Josh and country insurance. I am happy to say many of my friends are now clients of country! Josh Austin rocks!!!!

I have been a State Farm customer for 30 plus years, since my first car in college. Chad has been…read moremy agent for I am guessing 14 plus years. I have never had an issue with anyone on Chad's team. They have always been extremely responsive. State Farm is not the cheapest out there, I get that. If I only wanted cheap, I would go to the online guys and shop my coverages. Instead, I know that if I have an issue, a problem, an event that needs to be addressed, I know I can pick up the phone, talk to Chad or any one of his team and get things addressed and resolved. The value in that is immense. Keep up the great work!

I'm still getting notices of refund checks I'm supposed to receive and I never did receive the…read morecustomer gift certificate I was to have received to pay back my bank $10 stop check payment. An utterly useless organization.

I never requested a quote from this office, yet I've been receiving repeated calls almost daily. I…read moreignored the calls and sent them to voicemail, but they continue anyway. The first agent who contacted me identified himself as Jake. I never gave permission to be contacted, and this level of persistence feels aggressive and unprofessional. If someone does not request a quote and does not respond, that should be taken as a clear sign they are not interested. Respect people's time and pri

Helpful agent made it easy and friendly to switch my insurance…read morecoverage. And saved me a lot of money going forward. Thanks

Lonna is the best! She made the process so easy and is so knowledgeable. Instead of all the work…read moretrying to shop around she was able to find us the best insurer and the best part is that you pay the same price as if you found the quote yourself. Will be a long time customer going forward and recommend to anyone who mentions they need to switch. My parents have used JL Jones for years and I finally remembered they told me about them when my insurance skyrocketed and am so glad I called.

From the owner: If you’re looking for a better insurance experience, you’ll love doing business with us!…read more Being an independent agency means we shop and compare numerous insurance options on your behalf to find the best combination of cost and coverage. And the best part – you won’t pay more for our service. In fact, you’ll likely save money, as we can often provide a better value than you might find elsewhere. In the end you get the benefit of competitive pricing, comprehensive coverage, and a personal advocate.

Since I started with Neis a couple of years ago, I've only had to contact them maybe 3 times. The…read morepeople I spoke to were unprofessional and and I found that I was given incorrect information at times. I just recently I called to verify that my discounts were correct since my premium went up quite a bit. A simple request that I've made of other agencies, that is normally met with "sure let me pull up your policies and I'll take a look." But at Neis, I was told to go to the website and find the info there, then was told to look at my paperwork that was sent in the mail (which I didn't get). Clearly she did not want to help me. There actually was a discount that I had not received the prior year. It's important to follow up with your agency when your premium goes up. And people do make mistakes. I asked for the manager to talk to them about this, and she said she was the manager. So I had no recourse but to put a poor review on their website. They took it off. If I had just received an, I'm so sorry and an apology for the agents behavior, I would not have written this review. I understand that Dave is very good there, so I suggest if you want to work with them, work with Dave.

We've worked with a few different small business over the last few months who have really made…read morethings simple and efficient for us, but David Albanese in particular saved us a TON of time and money with our insurance policies during our mortgage re-fi and car purchase. He came through each time we needed him, despite the odd hours of some of my requests. I was out of my depth on this stuff, and he was a great advocate/adviser. Can't recommend him highly enough to anyone looking for better coverage at a significantly lower cost, whether you're in the city or suburbs.

I filed a roof claim with State Farm a year ago. State Farm did not find the match for the shingles…read moreand sent me the letter that the new shingles will eventually fade away and will match the existing color. The existing shingles color are light gray and the shingle samples provided by State Farm for the repair are close to black color. Despite the manufacturer's emails stating that their shingles will not match in color over time, I ended up with patched roof with different colors. I reached out to Mark for help on a few occasions and he was included in all the emails with State Farm after we requested only written communication. Mark and his agency did not help us at all with this situation. I wish I could include the pictures, so you all could see how ridiculous this is. Keep away from State Farm and this agency!

What a great insurance agent! I'm constantly impressed by the attention to detail, follow through,…read moreand general customer service of Mark Krueger and his staff. If you are looking for car insurance, home insurance, life insurance, etc., I would highly recommend this office. It feels like a small town business where the employees actually like to do a great job and take care of you.

I highly recommend Rob & Cindy for any insurance needs. They are extremely knowledgeable and…read morealways available to answer any questions. You'll be happy you gave them a call!!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the South Elgin, IL area since 2009, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. IL Lic. #4216120