I have to say the coverage seems to be good as I did shop around recently as I was extremely upset…read morewith poor response to claim, which the process is terrible. My water heater went out and it was going to be three to four days for them to get a plumber. Plumber came earlier but had to work directly with plumber. The first technician said nothing they could do to get plumbers to come earlier but called again and was told by another technician I could call plumber directly. I had to wait nearly two weeks to get any approval on replacement of water heater. Finally heard back from their consumer affairs concierge department after elevating. I was approved but going on over a month since this all began and still waiting on check reimbursement for the coverage amount. I was also told by their sales as I considered canceling that they are teaming up with AIG and working towards improving claim process by training their claims team technicians and contracted service providers. Hopefully things will improve before I make my renewal decision later this year for a third year of coverage. I have used a few times that was simple visits that I am sure did not cost anything above my fixed fee and the only other time I felt service was good was when they quickly approved fixing my garage door opener. This favorable end to my first year of service that was paid by sellers when I bought the house led to my choice to renew home warranty. This second year has started a bit rough.

I have a Diamond Plan home warranty with HWA. My dishwasher failed and required full replacement…read more HWA offered a $272 cash buyout -- far below the $879+ market cost of a comparable replacement, not including installation, haul-away, or code compliance costs explicitly covered under the Diamond Plan. When I submitted a formal written quote and cited specific Diamond Plan contract language requiring a comparable replacement, HWA refused to revise their offer. I have filed a formal complaint with the Illinois Department of Insurance and submitted supporting documentation. This matter remains unresolved. I am pursuing this on principle -- this lowball buyout tactic likely affects many HWA customers who don't know their rights. Research carefully before purchasing a home warranty from this company.

I have had my policy for almost 4 years. I have had 2 claims. Both of my claims were handled…read moretimely and professionally. No one ever writes reviews when things go right. There are other home warranty companies and they have bad reviews as well. I guess it is a hit or miss with home warranties. However, so far so good for me. I will keep my policy in place.

Worst company to deal with and coverage does not cover nearly the cost of replacement appliances…read more Contracted Technicians are subpar. First time I dealt with them was with my water heater having a small gas leak. They first service tech (no tools or truck) came in and after is inspection water heater began leaking water which it was not doing prior. His solution for fixing was tapping with a hammer. Eventually had to replace a part that he had to go out and buy. After being unable to address the and 125 fee nothing was resolved and a new contractor was sent out. New contract I was knowledgeable came in addressed it and had it approved for replacement of entire water heater. Although I had a policy I had to foot the bill for $750 in additional costs (modifications). I watched the guy do the work there were no modifications. Strike 1 Shortly after my washing machine began leaking first tech came out barely spoke any English so I had no idea what he was doing but determined he had to come back another day. He came back and replaced a part which did not solve the issue and also damaged the machine causing more parts to be needed. He left and I never heard from them again. New tech came out he diagnosed the problem HWA decided to replace washing machine. They offered $623 for a high end front load washing that originally cost 1100. After review from claim adjuster no change in offer. Couldn't find any front load dishwasher with same cubic feet within three hundred dollars. Then it takes 2-4 weeks to receive payment. Whole repair process took 2 months followed by weeks to receive payment They are a scam company only providing minimal reimbursement on appliances

I have had America Home Warranty for years. I make a claim on the washer because it is not…read moredraining. This is November 2025 and I was told a part was needed to be ordered. Since then I was told they would not cover giving me no explanation! I have been trying for weeks to have them answer. They had me make an appointment on line with Natasha Warren in claims help. I did. She did not keep the appointment and never called nor can she be reached leaving me waiting for over an hour. This is the poorest service. Do not buy a warranty from America Home Warranty. It is the end of December and they have yet tried to reach out to me. This is a terrible experience and money wasted!!! They have yet to pay for any claim I have submitted!!

Horrific experience. Seems like my policy was going to expire the day I called to make payment…read more They would not honor my previous payment history. Oh no! They wanted to sell me another policy! Then I was given an exorbitantly high price. I researched other companies, decided to quit HWA. They came back with other quotes. I called customer service to see how they handled claims. I was transferred to a man that would not identify which company he worked. He tried to sell me another policy! Theater of the ABSURD!!!

I just had the worst customer service experience of my life with Home Warranty of America…read more I was misled about how the service worked and encouraged to take an action that - by design (?) - put me in breach of contract. I called customer service to set things straight and was passed around to 2-3 reps each time I called. I was promised call backs from "Supervisors" on 4 different occasions. And it wasn't until my 9th call on my 4th day of follow up that I spoke to someone with the authority to offer me 1/6th of the coverage I was approved for originally. Do Not work with them. And Do Not let realtors contract with them on your behalf. If I could give them 0-stars, I would

3 attempts to open a claim to have a covered protection fixed. Hold times 20 min. each time. Was…read morereferred to complete online form, to expedite filing claim. Each attempt staff requested more info, which meant another 20 min hold time. The last staff I spoke with told me they have everything they need and will not be calling me again. After waiting 3 days, and no response, called again. Was informed there was no claim on my file. Filed a 4th claim for the same repair. Hoping the repair happens.

We purchased our home in July of 2017. The seller purchased the home warranty for us. We have had…read moreto use the warranty several times because of having older appliances. I've received nothing but professional service from HWA so far. They've replaced my gas stove and also my tankless water heater under my sink. I am currently waiting for service to one of my A/C units that is not working as I speak. I have no doubt that it will be handled quickly and professionally as in the past.

This company is absolutely horrible! I was looking forward to leaving a bad review but it looks…read morelike my situation will be lost in a sea of complaints. Home Warranty of America handled my AC claim horribly and then managed to insult my intelligence over the phone. Their contractor recommended replacing only the leaking evaporator coil on a high-efficiency system that was still under manufacturer warranty. Instead they authorized a full swap to a cheap builder-grade unit. When I called to discuss it, i spoke with a few reps who tossed around my problem until I was escalated to case manager Suzanne, who was condescending and unbelievably rude. She even said she would reprimand the employee who had offered to look into the situation further. Zero interest in resolving a clear process failure. Would not recommend. I'm out $20K+ on this downgrade plus the out of pocket labor cost that should have been covered by my premium policy.

Amazing customer service and I feel like a valued customer. Thank you for your guidance and…read moreAssistance.

Scam! I think most people understand that home warranty companies tend to be a scam and Guard Home…read moreWarranty is no different. We have an oven that is over 12 years old and has a bad circuit board that can not be repaired because the required parts are discontinued by the manufacturer. We had a tech diagnose the issue and he let Guard Home Warranty know that he doesn't know why we have the issue, but the issue could have been caused by a power outage or power surge. He made it clear that he has no way of knowing the exact cause. Guard Home Warranty decided to take that information a twist it in their favor. They denied the claim because they are saying the tech said it was a power surge when in fact he said he didn't know, but it could be a power issue based on what he has seen in the past. How about the fact that it is 12 years old? The tech told me separately that it could just be and old oven and that he doesn't know what caused the issue and no one would. If a seller offers this warranty when buying a home, do yourself a favor and cancel this service for a FULL refund to use the money when you will actually need it. Otherwise stay away from this company at all costs!

I mean I've been with Allstate for at least 3 years if not more and I used the stupid drive-wise…read moreI'm just wondering how long do they have to monitor and spy on you before they just give you a discounted rate it's ridiculous that you have to continue when they have years of proven driving safety and no accidents it's ridiculous and they threatened to raise your rate if you don't that needs to stop I've never had to use the insurance of course so there needs to be a cutoff point on this stupid drivewise spying app

We had a tornado here and I was assigned to Greg Brown he was incredibly difficult and he basically…read moremade my experience a nightmare if you're looking for a good insurance company Allstate isn't it. I advised Greg that I had a physical disability and could not obtain better photos his response "Let's not go down this road". He denied my claim and gave me nothing but a lot of unpleasant comments I wasted my money , time and lost my faith in insurance companies.

This company has done everything to maximize profit and avoid accountability. I have a claim…read morepending in WI. There are Dr. recommendations, imaging results, and even the surgery verifying all initial findings. CNA advised that the procedure should be delayed for three months in order for an "independent review" from a Dr. that is only licensed in New Jersey. I risked permanent damage by delaying my recovery on the advice of CNA professionals. More like 5 stars out of 500.

What a bunch of scum bags delaying everything. The constant delays should be illegal. If you work…read morefor CNA - you are complicit with murder.

I had to call American Alliance today and was helped by a young lady by the name of Margarita. She…read morewas helpful, understanding, informative and knowledgeable. I am glad that I connected with her because it was about a car accident and I was understandably upset. She was very kind and helpful. Please tell her she did an excellent job today. I am sure she does every day! Linda

Absolute garbage company. I was rear ended by one of their customers and keep getting a different…read morestory every time I call about my claim. Any insurance company like this deserves to be taken down! Horrible ratings across all platforms. Trash insurance company - info: Corporate Home on DOI: 8755 West Higgins Road, Suite 801, Chicago, IL 60631 Address listed on google: 911 E Touhy Ave, Des Plaines, IL 60018 ****AKA Speedway Gas Station***** https://insurance.illinois.gov/applications/RegEntPortal/ViewEntityDetails.aspx?en=981848&s=Active&t=INS ABC News investigates - https://abc7chicago.com/post/plainfield-portage-park-chicago-car-crash-victims-say-standard-auto-insurance-companies-are-lowballing/15929363/