Quick communication and did a great job! Would definitely recommend to anyone looking for cleaning…read morehelp.

She cleaned well . She always did a good job while she was cleaning. Very thorough andread more

There is likely not enough space for me to begin to list the multitude of issues I have had with…read morethis company, but here goes: 1. Several months ago one of their employees went into my master bathroom and shit. When I walked in and I found her shitting in my bathroom, the owner and I discussed it and I requested that the employee not come back to my home to clean and the owner agreed. The company respected that until December I walked out in my living room to see the same cleaner standing in my home and did not even say good morning to me. Now fast forward to January 5, they did it again. Brought the same employee to my home and when I told them that I would not be able to allow her to clean my home, but the other cleaner Alyssa is allowed to come in to clean, Alyssa told me it will just be her cleaning and she went to check in with the office manager Steve. Alyssa came back and said they will have to clean on another day because Steve said she can't do it on her own. They then proceeded to charge my card on-file and indicated that I refused access to the home which I have video recordings from my doorbell that I did not refuse access to Alyssa. They are the ones who refused to allow Alyssa to clean the home alone. 2. Very unprofessional services. They will be in the wrong and not apologize. They no showed on me back on Sept 29, and then gaslit me and said that my schedule got thrown off from vacations that I took several months prior. Up until that time, they were coming for the regular two weeks schedule, so I'm not sure how to schedule worked for several months and then suddenly did not work in Sept. They clearly messed up and had a scheduling error and instead of owning that as any professional Business would do they gaslight costimers. 3. The cleaning services was great in the beginning and then their attention to detail and level of cleaning drastically dropped. They would clean and my bathroom floors would be left completely dirty for several cleanings back to back. They were spraying and washing it down, rather than actually scrubbing it. See photos below. Several other areas of my home would be neglected from basic things like dusting the lights over my kitchen island, blinds, cleaning the backsplash behind my stove, cleaning the range hood, cleaning underneath the kickboards of the cabinet where several food crumbs would remain that my 19 month old daughter would constantly pick up. And there's so much more. 4. They scratched the outside of my new tub in my bathroom with their vacuum. 5. Please note that if you use this company, not only will you get unprofessional services, but they will have a nasty attitude that you are begging them to clean and they are doing you a favor. These are very inexperienced people trying to run a business and doing a very poor job at it. RESPONSE TO THE BUSINESS's REPLY. Using ChatGPT to reply to me is actually amusing and shows that you just don't know what you're doing. You can't even come up with an authentic response and a lack of education in your field. It truly baffles me that they will lie when I have video recordings and I am not bluffing. I just sent them proof that I have a video recordings. I did not address the employee directly. I spoke to the Action manager this morning and I said to her very calmly that I was confused because I had an agreement with the owner Kia for the individual to not return to my property. In fact, my video recording will show that the employee walked away while I was speaking to the acting manager to go back to their car and started cursing, she was the one who used profanities. As far as several site visits, management visiting and quality control, THAT IS A LIE. The owner Kia cleans my home. That's not a site visit, that was her coming every two weeks to clean and she was part of the problem. She's actually the one who did not clean my shower for 3 consecutive cleanings. If a company would lie, knowing that a customer have actual video proof....RUN! These are not the kind of people that you want cleaning your home. And I absolutely use profanity only after they left my property and charged my card today on January 5, 2026. Our long history of text messages conversations history will show that there was never prior any profanities used before that. I also downloaded and saved all video recordings from my camera anytime any discussion took place in my home regarding any issues so I have proof so keep lying and I'll show those as well. ANOTHER UPDATE: Company states that they're immediately refunded me that is a lie. Got an email indicating that I was charged and there is no email indicating that I was refunded and my bank account reflects the same. These people are DANGEROUS !! They are lying, knowing that I can disprove everything that they are saying.

Professional, responsive, and hard-working, Kia and her team were a pleasure to work with. I asked…read morefor a deep cleaning of my home and was honestly startled by how much they could accomplish in a single day at a fair price. I imagine I will be retaining their services for quite some time to come!

Good cleaning and had no issues. People were nice and hard working. Would hire again.read more

Requested move in service. Windows, cabinets, and shelves were not clean. Found roach droppings in…read morecabinets and shelves. Windows (from the inside) were very dirty. Moving is a very stressful and busy time so when you pay for a cleaning service and ask multiple times if it's a full service, deep clean - you expect everything to be done well. That was not my experience and it added more stress to the overall experience.

Our house was a mess, all of the furniture was covered in mud, dog hair, and dust. We were…read morestruggling to find enough time to clean it ourselves. We called a few big cleaning services and the prices were absurd and the customer service was mediocre. We decided to find a local business and we found Peerless Cleaning Pros . They were very nice and the price was fair. I will be hiring them again.

From the owner: Home cleaning in Athens and surrounding areas. Call today for your free quote.read more

I have asked for their certificate of insurance on several occassions. Not sure if they have…read moreinsurance even though they advertise on their website that they have it. I don't even need to file a claim, I just need the COI for an insurance audit. Be sure to ask for it before they start. ~Desma Holbrooks Roofman

Contacted them for an estimate. Someone named Nick replied back after a few days and left me a…read morevoicemail to call him back. Since then I called at least 3 times and left 3 texts but no reply. Then finally Nick calls back about a week later, saying 'I'm sorry but we don't do Lilburn area' - however, on their website it clearly states that they do Lilburn area. He says it maybe a mistake. I asked for the manager's or the owner's contact information, he says he can't give that information out. Overall, terrible experience....would never use this company for any cleaning!

She was on time very professional very thorough and honest she's totally trustworthy. I am actually…read moregoing to use her twice a month. I highly recommend her.

I would give 10/5 stars. They were THAT amazing!…read more The crew arrived right on time and had all the necessary cleaning supplies. My entire house was left absolutely spotless. The ladies really paid attention to every single detail and were not in a rush and even got the hard to reach and often forgotten areas. I can't recommend them enough! Thank you so much for the wonderful experience!

So happy to recommend Suzanne and her husband! Took care of all our problem areas. Will be having…read morethem back next month!

I don't think I've ever left a one star review in my life, but I cannot recommend this company…read moreafter my experience. It was bad enough that I feel obligated to share with others. We just bought a property in the Blue Ridge area and wanted a thorough deep clean before moving in. Suzanne was responsive, offered a fair price, and could come within our timeframe. Day of the cleaning they were a few hours late. No biggie because we weren't there. Later that evening I received photos of the finished job. Mostly dark and blurry, impossible to judge a proper clean from. I offered to pay 50% now and 50% 2 days later once we arrived. I was told by Suzanne their payment policy required up front payment. I had never seen this policy but since she had access to my cabin and I wasn't there, I decided to trust her and said I expected them to come back out if anything was not as expected once I arrived. When we arrived to the cabin 2 days later after 11 hours of driving, I was incredibly disappointed to find our cabin still filthy. I was so shocked that I cried. I was concerned that I had been scammed. There was dust everywhere. Floors very clearly were not vacuumed. There was stuff all over the rugs, dead bugs on the floors. Every baseboard was caked in dust. The closets clearly weren't touched. Dust and random objects all over the floors and baseboards. The inside and outside of our kitchen cabinets were so dirty. These were all items on the agreed upon checklist that should have been cleaned. Suzanne sent two people out two days later to redo the cleaning. Arielle and Angie were amazing and did a great job. When they arrived they didn't have any of the proper cleaning supplies because they were told the house was clean and just needed some touch ups. They were shocked by how much cleaning was needed and ended up spending ~4 hours deep cleaning with me helping. I personally spent 4 hours cleaning my kitchen since the inside, outside and tops of cabinets were not touched. I'm glad Suzanne sent people out to redo the job, but I cannot believe this was necessary in the first place. I never even received a simple apology for my experience. If I were a business owner I would never allow that poor level of service for a customer. My assumption is that she outsourced the job to someone and never saw the finished work herself or she would not have allowed this.

DOG FRIENDLY! Great communication with owner. She let me know in advance what was to be done and…read morecost. I did meet the cleaners and they were super friendly. I told them stuff can be moved around- I guess some people like their stuff to look the same. I figure if they are cleaning it, where they want to put it back is fine with me. My dark wood floors look brand new. Bathrooms look like something out of a magazine. Also folded my blankets and pillows nice. Kitchen? I have tried to get that weird stain off my oven top- electric. Looks new. Sink- sparking. Reasonable pricing. 10/10! Keeping this in my self care rotation!

Maruza reached out to me and responded very quickly when I asked about pricing and availability…read more She was very easy to communicate with throughout searching and scheduling. She and her partner arrived in the morning for a deep clean and worked very efficiently and quickly. They left a few hours later- deep clean was very involved- and the house was SPOTLESS! We were very pleased with the results and so thankful to them for their service. We have scheduled a regular cleaning every 2 weeks and I am so glad we found them. The cost of the deep clean was as advertised. I highly recommend using My Star Maid for anyone in the area looking for a Stella cleaning service.