We have utilized this company for quite sometime. Gina, the owner, combined with the regular cleaning staff assigned to clean our home, makes our experience with this company positive. Regarding cleaning, our home looks and smells fantastic after the staff leave & we are pleased with the cleaning. More importantly, the cleaning staff's customer service skills are wonderful & we've only had to call Gina twice in reference to the cleaning (minor issues that were promptly corrected with the next cleaning). Gina has also been very accommodating, when necessary, to my family if events should arise that prevent our regular cleaning day without any questions or difficulties. Based upon the cleaning alone, I would rate M2P Champaign, IL a 5-star! My review, however, is not 5-star. Reason being, the poor customer service from Gina's secretary, Jody & her Manager, Kindra. On two seperate occassions, both women were rude, inconsiderate, inappropriate & overall, lacked the customer service skills needed to address problems. As a result of their behaviors, a call to the M2P corporate headquarters was necessary more than once, but as predicted, Gina solved the problem, & her ability to diffuse the situation was outstanding. Based upon Gina's customer service skills alone, I would again, rate M2P Champaign, IL as a 5-star company, but as a result of her two employees, I can only rate it as a 3. Thanks Gina! read more

Have had M2P come in on two occasions. The first was to wash walls, windows, and pretty much make our old basement sparkle. It did. The second was a whole house clean, including some high up windows, French doors and carpet cleaning. Both times, I've been pleased with professionalism, process, level of quality, and timeliness of Maid to Perfection. Staff is courteous and thorough, and the walk-thru beforehand ensures that what's important gets covered. I'm not someone for whom regular professional cleaning is possible. So when they have come by, it's been a real treat--and at a reasonable and straightforward price. Highly recommend. read more

We have used Maid to Perfection for a few years now and have been pleased with their service. They are dependable, do a good job cleaning the house, and the owners have been flexible about working with our schedules especially during COVID when we are at home more. We have occasionally had a few small issues but these were quickly resolved and we appreciate the quality of service from both the cleaners and owners. Recommended for reliable, affordable house cleaning! read more

I just called Maid to Perfection for a cleaning consultation, and the woman I spoke to on the phone was the most rude individual I've ever spoken to in my life. She said that no one was available to do a consultation in the near future. Not sure how this is possible unless the service is drastically understaffed. A normal person would proceed to ask if I would like to have a consultation at a later date. Instead, she literally said "No one is available. Sorry." and then hung up. It was the most confusing and frustrating conversation I've ever had in my life. read more

I had a very strange experience with this company. The first time they were great, second time good, but today, there was a complete misunderstanding and breakdown. I was told the first couple times that they would come around one pm. So, on my third visit I expected that too...but by three oclock I figured they weren't coming, so I picked up my vacuum cleaner to vacuum myself, and since I called them three times, and no one called back, and it seemed like a waste to not vacuum since I had picked everything up. At three fifteen two ladies showed up, and I told them I was upset no one had contacted me to say they would be late today. Perhaps the heat made me a bit grouchier, the lady stood there, and said she would call her manager, but that I wasn't being nice so she didn't have to work for me....Huh? And I was told they never come at the same time, Huh, that is not what I was told during the interview. I can certainly understand it they needed to change my time, but why was i not notified? What if I had an appointment with my doctor or something? She said I wasn't being nice to her, and had done nothing wrong. Well that part maybe true, but I guess this company doesn't work for you if you happen to be disgruntled over their lack of communication. read more

I have had Maid to Perfecting coming on a weekly or bi-weekly basis for 2 years now and am extremely pleased with their services. They clean the floors by hand, take apart all of the parts on the cooktop and get it looking like new, and even clean my son's room. On the few occasions I've requested them to change their schedule because of an upcoming event or family visit, they've accomodated me with no hesitation. Very reliable and thorough cleaning service. read more

I had them clean for me 3 times and I then signed up for a monthly cleaning. Overall poor customer service. I am with a business in Urbana and I reached out to Kindra because they did a poor job on a couple of things. She failed to respond....I called the office and I was told by the rude secretary and they were busy with other customers. Terrible terrible terrible customer service. I will take my business elsewhere. read more

Requested a quote on their website...no reply! Called and still no reply (nobody called to set up an appointment). Called another service and they are coming out today (next day). Will never refer these people to anyone,,,ever! If they can't make appointments for new business, then they certainly cannot be counted on to be where they are supposed to be...at the time they promise! read more

100% untrustworthy. I hired Maid to clean my place in Champaign, top to bottom, before I return after 3 months away. A few days before coming back, I called a couple of times to make sure the job is done. They ensured me that everything was completed... only to come home and realize that they didn't even get into the apartment. There were cobwebs in the windows! However, they had no problems cashing the check I handed them before I left. They cashed it the next day after I called to complain and asked to have my check back. Luckily, right after I complained, I also called the bank and put a stop on that check. Simply unreliable. read more

Communication was poor and the work performed was less than great. Not all the rooms promised were cleaned. Carpet cleaning was expensive and had to be redone, as the job they did was inadequate. read more

Have used Maid to Perfection for about a year now for my apartment cleaning. They are very thorough with their work and have quite a competitive price point. The only complaint I would have is that they are slightly understaffed and is hard to get an appointment at times. read more

I recently had Maid to Perfection come and clean my home, the cleaning crew was on time and did a excellent job and they were very friendly even stopped for a brief moment to play with my dog. My house smelled so clean when they left. The office staff was very friendly and very easy to talk to, called back when they said they would and got me in for my cleaning in a timely manor... Thanks so much and I will refer this company to friends and family...... read more

When Maid to Perfection cleaned our house, they did a solid job. This rating has nothing to do with that. The reason for the low rating, however, is due to the extremely poor customer service, lack of flexibility, and unwillingness to compromise on a fair price that we were promised had we signed up for regular, monthly cleanings (after paying the large upfront cost for our first cleaning). We had them come twice, and when we tried calling to set up the 3rd, we received no call back. After trying again and having no luck, I finally got a hold of them 2 months later. We had a date scheduled, and when I was quoted a price, it was more than the promised rate because WE had not had our house cleaned within a 3 month period. Of course, when explaining how we tried calling multiple times to set up a cleaning with no response, we were told the manager would not budge, even though it was not our fault. When asking to talk to the manager, she was "unavailable," and when I asked if there was anything she could do, her response was "I don't know what to tell you.". It's not like we were asking for a discount. We just wanted to pay the regular price we were originally quoted! I feel raising the price if someone never follows up within 3 months to schedule a cleaning makes sense. I get it. You're running a business and want loyal customers. BUT, when its clearly not the customers fault, why not just do right by them so they are happy and say good things to others about your business? Which leads me to write this article, unfortunately focusing on the negative experience I had with them. For those of you looking for cleaning service, just be aware that Maid to Perfection doesn't really do all that is necessary to make customers happy. Their cleaners may do a good job, but management and customer service obviously don't know what it takes to run a successful business in the SERVICE industry. read more