The workers were extremely nice and very hard working. They cleaned almost every aspect of the…read moreupper floor of our house where we live, and did it all expertly. I would give them a five star rating without reservation. The charge was very reasonable.

Thanks, they are great and reliable and they always do a fantastic job! We appreciate Penny's…read more cleaning

One of the worst contractor experiences I've had and I do multiple renovations per year. My tenants…read morecaused a fire in our rental property in March of 2025. I called ServPro who gave me an estimate quickly and said they could begin the job at soon as the tenants were out and it would take 3 weeks. As soon as we received the all clear from the fire investigators from both insurance companies we gave ServPro the go ahead to get started at the end of April 2025. They were aware that I lived out of state and was relying on proactive communication to keep me updated on progress. The 3 weeks of mitigation turned into 2.5 months during which time I was passed between 3 different project managers who never knew what was going on with my house anytime I asked. Every time I could get ahold of someone they would apologize profusely for how badly managed my project was, swear this was not how they do business, promise that they would get to then bottom of things and then low and behold I wouldn't hear from them again and the updates that were promised would never come. I finally gave up on them and decided to go with a different contractor for the restoration phase because of their horrible communication. Unfortunately now that the project is finally done and work is complete 9 months later, the total bill for all work reimbursed by insurance exceeds the thresholds that my mortgage holder will pay out without signed invoices from the contractors. My contractor that did the restoration phase signed the paid invoices within 24 hours. I'm now on day 8 of emailing and calling ServPro Springfield because no one will sign the invoices or get back to me. I have a check for multiple thousand dollars to reimburse me for work on a house that has been costing me over a thousand dollars to sit empty for 11 months now and I can't get it cashed because ServPro can't be bothered to docusign paid invoices from last July and August. Do not do business with this company if you value your sanity.

I hired Servpro of Springfield to repair my roof (from Tree Damage) along with other repairs to my…read moregarage. Servpro assessed the all the damage and assured me that they could perform the repairs. Servpro also assured me that they could repair the damage like it never happened. I totally trusted Servpro to do the work they said would do. Servpro repair technicians came out and obviously did not know what they were doing. They used small scraps of plywood when they could have used longer sheets of plywood in several places. There was an area where plywood was NOT nailed down properly. There were no felt paper installed under some to the shingles. Some of the shingles were installed upside down. Overall, the work was of very POOR quality. When I complained, the one of the owners from Servpro came out, he was very, very, rude, and refused (to look at the roof) fix all the bad work they performed to the garage. We ended up hiring another company to redo the inadequate work Servpro should have corrected in the first place. I'm elderly, widowed person, and feel Servpro took advantage of me. I would NEVER ever hire them again!! From Marshfield Mo.

Scammer: Charged my card 24 hours before Makaya cleaned the house and then didn't complete the job…read moreon 3/1. I was going to meet with her for an inspection Friday afternoon but she didn't get to the place to clean until noon-1 pm. I'm having the place cleaned for an elderly man who is re-locating to Missouri due to health issues. I too am elderly and have a couple disabilities that prevents me from doing the cleaning myself and driving after dark. Makaya didn't finish in time that I could make the hour drive in the dark. Today I went to inspect. She did a good job on the oven, refrigerator and cleaning the kitchen cabinets. The kitchen and dining room floor was not done. I get to the bathrooms, floor as not clean, I pulled out the vanity drawers, they had not been touched. I looked up the vanity and nothing under the vanity had been touched in either bathroom. Photo's below were taken day after she cleaned. This is a house that has been remodeled with fresh paint on the walls and baseboards and all new carpet. There's no construction debris. All that needed to be done in every bedroom is the window seals wiped down and the mini blinds wiped down. On the phone Makaya said no problem. I ask for the tile to be cleaned in the entry way, again she said no problem. She quoted her price and I agreed. Tile to entry way was not touched. Front door tile was not touched. When I text Makala she begin to back track on all we agreed on. I told her I expected a $50 credit back for doing her job. She insisted she could not do that. She never offered to come back and complete the job either. I'm going to file a compliant with the BBB. Caution, she talks a good plan but she will not follow thru. I'm going to try to dispute her charges and reduce her amount by $50. $50 was more than fair considering I had to finish her job. I would not recommend this company to anyone. Very shady the way she charges before she does the work or inspected. By the way, I had a witness to the nasty left in the bathrooms. Just so happen a handyman was outdoors cleaning up, I ask him to come be a witness to the lousy cleaning job.

I have bad knees and can't get down to clean certain areas. Helen came and did an excellent job…read more Everything i ask her to do was done plus more. They leave a checklist of every job completed. They offer changing linens, doing laundry, etc. I will definitely be setting up a schedule with them.

Away for a week of family time and returned to my sparkling home. Cool Custodians are reliable,…read morepay attention to details and are trustworthy! Thankful to have found them and highly recommend!

Fantastic work cleaning the house. It was a mess when they arrived and by the time they were done…read morethe house was cleaner than its been since I moved in. Reasonably priced, friendly, thorough, what more could you ask forask for?

contacted for a siding quote and hired to do that, was impressed with the quality and how efficient…read morethey were so had them do seamless guttering as well. Pleased with the work and recommend.

The 3 cleaners that Boline Clean sent out yesterday were very professional and they did an awesome…read morejob cleaning our home... thanks so much

6 STARS! Clearview…read moresent Bailey to clean my windows & gutters. He was so friendly, and my windows came out perfect! I highly recommend ClearView!

This is the second time I have asked for their window cleaning services in the past couple of…read moreyears. They arrive on time, pleasant and ready to go! My windows are just spotless and I will definitely use them in the future.