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Mailbox Doctor

5.0 (4 reviews)

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Diamond Cellar

Diamond Cellar

(146 reviews)

$$$

Easton

I had an amazing experience at Diamond Cellar a little over a month ago…read more I was looking for a pink dial Rolex on the request of my wife for her Birthday. I met Michael at Diamond Cellar's Rolex Boutique, and he made the experience unforgettable! Super professional and knowledgeable! The Rolex showroom is absolutely stunning and all the staff were very personable. My wife is over the moon with her new Rolex!

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Mailbox Doctor - localservices - Updated May 2026

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