The apartment is nice, I love living in it, however the maintenance crew is awful. My bathroom…read morefloor was leaking into the apartment below, so we needed to replace the bathroom floor. I was told it would take about a week to 10 days, however it wasn't done until a month later. My bathroom is finally done, I've been displaced for 3 weeks out of the month waiting for them to finish it... And it's a travesty, no part of the brand new floor is remotely flat, I can feel the lumps through my work boots, the door doesn't close all the way anymore, the sink isn't attached to the wall, there is dried grout and caulk all over the floor! And they weren't even going to reduce the rent for all that time in an apartment with no bathroom until we threatened to sue. I could remodel a bathroom better in my sleep.

The common halls and entry way are always dirty, even through covid. There is not adequate…read more lighting anywhere outside at night. Rodents and bugs are constant despite requests for extermination. Mold growth in bathroom is rampid no matter how much you clean it and they never fix it correctly. Requested maintenance on buckled carpets within a year after installation and the management company wanted me to pay for it, even though I just moved. Most times when you contact the property manager, your calls and emails get ignored. Lease reads small dogs under 40 lbs and there are several in the complex much larger than that. Pretty much a shit show.

So my husband and I came to live here 8 months ago and wow!! What a great exprience so far!! We had…read morea minor leak in our bedroom and my husband was out of town when this happened at 10:30 at night-I called the emergency number and Tim responded right away!! He helped me out that night as best he could and said that they would take care of the problem tomorrow and they sure did!! The leak was fixed right away and they even provided me with a temporary dehumidifier!! Tim picked that up the next day-just want to say that Tim and the whole management team are AMAZING!! We will definitely be renewing our lease!!

I met with Charlie at Harrison Richards last week in order to get a parking pass. He was super…read moreclear when he and I traded emails about the process and in person he was delightful, agreeable, friendly, and helpful. He was an absolute pleasure to work with. steve S

Talk about frustrating conditions and poor communication…read more The property manager no-showed our scheduled tour, and we waited about an hour before hearing back--only to learn another tour had been prioritized. We also observed significant chipping and peeling paint and chose to pay for an independent inspection. The results indicated lead levels in paint debris exceeding EPA thresholds in both the bedroom and living room. When we asked whether remediation would take place, we were told it would not. We provided a copy of the inspection report for the unit at 56 E Lancaster Ave (2nd floor, 1B1B) to the property manager and were surprised by the response. Based on this experience, we felt uncomfortable moving forward and believe future tenants should be fully informed.

They were ready to lease a unit with documented lead levels above EPA hazard standards…read more I was a prospective tenant for a property under their management and was close to signing a lease when I noticed the unit had not been certified as lead-safe after reviewing the lease documents. Because of this, I paid out of pocket for a certified lead dust inspection. The results showed floor lead levels significantly above EPA hazard standards (multiple times the allowable limit). After sharing these results with Mike McNally and the property owner, I was told they did not intend to remediate the issue and would instead proceed with disclosure. I was also told they were not concerned about the results being reported to the health department. This was extremely concerning, as these levels meet the definition of a lead hazard and can pose real health risks to occupants. It raises serious questions about how other safety issues may be handled. Separately, communication and professionalism were consistently poor. When I initially scheduled a tour, I arrived only a few minutes late but was left waiting for over an hour with no response despite multiple calls. I eventually received a text saying there was another tour scheduled and was asked to reschedule, even though my appointment had been booked in advance. While I was later given access for a self-guided tour, the lack of communication and disregard for scheduling was frustrating and unprofessional. Based on my experience, I would strongly recommend exercising caution when considering properties under this management.

Quick response and thorough. They made the transition seamless for me. They were able to work with…read morethe former property manager to get all of the necessary paperwork and I didn't have to do it. Pricing is fair and they were flexible in the area that I needed without any hesitation.

Evan was great! He was responsive and the apt was rented quickly. The tenant was also great…read morequality.

I can give you a lot of stories of how great Gary is as a realtor: he listens, he knows affordable…read morecontractors for alterations, he cares, hes in your corner on property sales, hes smart and insightful,....here is the best story: When I bought my house it was just before Thanksgiving. I was in the middle of a divorce and fighting for custody of my kids. He had already come to the rescuse in another matter when my ex filed in the middle of me moving our kids and starting a new job. I had some advantages as I was paying half in cash , but he moved heaven and earth so I and my kids could have our first Thanksgiving in our new home. As a closing gift he gave me 300 in Giant Grocery gift cards which was the perfect gift. So like something out of a Hallmark movie Gary gave me a single dad parent ( [ had just won primary custody) the greatest gift to be thankful for. That was 13 years ago and I still call him for referrals and to jist chat. He is a wonderful warm hearted guy and the realtor you want in your corner

I currently reside in one of this companies properties in center city Philadelphia, with Gary…read moreHendler as my landlord/property manager. He seems nice, but the man has a very unprofessional, rude, degrading, and inappropriate side to him. Most recently he not only arrived early to come inspect our apartment, but came into the apartment, and did a knock-and-open to my female roommate's bedroom door while she was in her bed topless. He then proceeded to swear at her (dropping f-bombs every other word). We had a friend that was sleeping on our couch who he was also incredibly rude to. So much so that this friend, who we have been close with for years, felt so uncomfortable he left our apartment. He routinely does not follow up on maintenance issues until we start withholding rent. He has even given a security deposit back to one of the tenants who broke the lease (which we dealt with filling his spot, as Gary did nothing) and who had never even paid a deposit. That deposit had belonged to another tenant. Gary did nothing to get this deposit back, except for ask us to replace it. Now, we are not innocent either. We aren't always prompt with our rent as we are students and work in the service industry. But we've never been more than a week and maybe some change late on our rent until I had spinal surgery and was unable to work. I even went back to work early so that I could get him his rent, even though my other roommates covered me. His maintenance men have taken far longer than promised to do just about every repair we have ever requested, and been so sloppy and actually ruined artwork that I had hanging on my wall. One of them actually lit a cigarette in our home, without even so much as asking us if it we would mind if he smoked. Now, like I said, we are not perfect tenants, but he is a crude, unprofessional, and just down right inappropriate. He claims all he wants is to be communicated with, but when communicated with via email (because as a tenant it is prudent to do all dealings with your landlord in some way that can be documented) he often does not respond. He now is trying to get us to sign a new lease and raise our rent in the middle of our current lease because HE allowed one of the tenants to break the lease and move home. Anyway, so that has been my experience with this company, and more specifically with Gary Hendler himself. Renter beware. PS - We were once only a little more than a week late on rent and he actually changed our locks so that we could not enter our apartment, without telling us.

32 years under Reinhold. Over time I simply cannot not ignore how poorly they manage this…read morebuilding. Too many issues to list. But I stand by my one star review and I hope this building can get organized and get them replaced.

Chocolate works is the epitome of what a Philly apartment should be. Amazing staff all around,…read morefront desk more than helpful. Upkeep is constant and we haven't had a pest issue EVER! How many urban buildings can boast that?

Jane is what every realtor should strive to be. She helped us buy a house, sell a house, and act as…read moreour real estate attorney during a very difficult transaction that fell through. What an advantage she has being an attorney as it helps her & her clients understand all aspects of the business. She was with us through the thick and thin & we are grateful that we had her by our side every step of the way. You will feel like you are her only client because of her quick responsiveness/follow up and her great attention to detail. She always puts your best interest first. She isn't happy until you're happy. It's not easy finding a realtor that exudes the above. You want somebody that is going to relieve what could potentially be a stressful life event - put your trust in Jane Broderson and let her take care of it all.

Jane is an expert in all things real-estate and it's clear she loves what she does. She helped my…read morewife and I find our dream home last fall. It was an exciting and satisfying experience. Jane was easy to get along with and we always felt she had our best interests in mind. I look forward to working with her again on our second home! Laura & Regi

We've been at our new apartment home for over a month. Absolutely love it. Quiet, serene,…read morebeautiful! Inez, the real estate agent is one of the most delightful, knowledgeable, considerate agents. She truly assisted us from Start to Finish! Moving can be a very stressful event. If it wasn't for Elfant Pontz the experience would had turned out harder. The staff had a checklist that enabled us to get everything done regarding our apartment home. I would recommend Elfant Pontz to anyone looking to live in any of their properties! It's worth it...Estupendo! Amazing! 10++++ kudos and stars!!!! Carlotta "Zaire" F.

Slum lords. The difference in the landlord i have now and…read moreelfant pontz is night and day. I would highly advise people to not rent from EP. 0/10, WOULD NOT RECOMMEND. When i first toured my apartment and moved in 3 years ago, the leasing agent lied about so many things. I understand it's her job to get people to move in but straight lying about it stuff that shouldn't be lied about it's crazy. For example the bathroom window was broken when i moved in but yet the agent told me everything was as is and no additional repairs would be made to anything in the apartment. How are they out here renting apartments with, broken windows? Thankfully the building owner fixed it. During my time renting from ep they were a terrible management company. Whenever i'd send maintenance requests it would go 1 or 2 ways. I would immediately get an auto response email noting the request has been received. After that, they would either contact me back asking me a bunch of questions about my request, essentially gas lighting me. Or they wouldn't follow up until i reached out again a week later and they'd always say they were busy. I started putting in the maintenance requests everything i did myself to work on the issue. Bc the way they are it seems like they try to do everything they can to get out of fulfilling maintenance requests. It's so crazy because one day last spring when i came home and was sitting in my car, i saw a rat running from the grass to the trash cans. I immediately sent a maintenance request for exterminating services. They emailed me back saying "are you sure you saw a rat and not a mouse?" That took me out because I'm not blind and it's pretty hard to mistake a rat for a mouse because the size difference. The next day i got home and i saw the rat again and instead of getting out my car i took pictures and emailed them, so they'd actually believe me. That's a prime example of how they would gaslight me with maintenance requests. They really tried to tell me I saw a mouse, mind you I have 20/20 vision. Lastly, they like to mix up words or don't know the meaning of damaged and not clean are. When i told them i was moving they sent me a vacate letter. On that it clearly indicated i would get my security deposit back less any damages. Nothing was damaged in the apartment and i have proof from videos and pictures. They made something up to keep part of the security deposit and said the stove wasn't clean so I was charged for that. I wouldn't recommend renting from EP. Believe the few scattered one star reviews about EP. Oh yeah the leasing agent came to inspect my apartment for painting issues a few months after i had my son in fall 2023 when he was 3 months old. Tell me why she came into my apartment after just finishing smoking a cigarette, so i could smell it on her. She smelled so bad that I had to cover my nose with my shirt. Everyone knows you aren't supposed to come around little babies smelling like cigarettes. Smh

Mary Beth exceeded our expectations from start to finish. Her pricing strategy was right on target,…read moreand she accurately predicted that our home would sell quickly and at a premium to the asking price, which is exactly what happened. She also connected us with excellent resources to help prepare the home for sale and guided us through every step of the process, including negotiations. Her knowledge, responsiveness, and professionalism made what could have been a stressful experience feel remarkably smooth. We are grateful for her guidance and would highly recommend Mary Beth to anyone looking to buy or sell a home.

We needed to sell our home in a very short window AND had to get started during the holiday season…read more Mary Beth didn't flinch. She not only helped us sell the house in record time, she made sure we felt comfortable through the entire process, as it was our first time selling and it all felt so new and confusing. She gave great advice and connected us with the best people in the business (Deni for staging, etc). She's extremely knowledgeable about the area and about how everything works, and was able to break everything down for us as offers came in so that we could make the best decision possible. We are looking forward to writing another review for her as our buyer's agent when we eventually are ready to buy our next home.