I don't know how to feel about this office. There are some people there who go above and beyond to…read morehelp find appointments and make sure that you can get seen by a doctor, even if you're as annoying of a patient as I am. That being said, I don't know how I feel about how worn out the doctors may be. I love my doctor and I've had him for 13 years. He was a part of the Crozer system Which obviously got shut down very quickly and then he came to Mainline Health. A lot of of us had trouble getting our records back from the company that bankrupted Crozer although it seemed that they maintained some of my records, at least for medications, because someone read them out to me on the phone once and I know they weren't guessing because there were so many. Because I have complicated health problems and cannot always make it in when I want to, I got told that the next appointment that was available with my doctor - because I was a new patient (which is vaguely disconcerting) - was not until 2028. At the time by law, this doctor was supposed to be talking to me every six weeks. I don't see how the bottom can hold in a situation like that, but it was pleasant enough when I went there. I'm hoping that they take a bit off the of the doctors. I don't know if they have quotas or not, but it seems like if you can't get in to see a doctor for two years that that is an administrative problem. That being said like I said earlier, the people that work there I've had nothing but good conversations with and they have been nothing but patient with me and I'm just kind of waiting to see how it plays out. Their portal is probably the most frustrating thing I have ever dealt with besides trying to get through a human being from a customer service prospective or getting a pinky on the fourth fret when you have 13-year-old girl hands and are learning to play guitar. I haven't been to anybody but my primary care physician yet but I do have to see a few specialist and get an MRI so this review is subject to change based on those experiences.

No stars! Urgent care posts hours 9am to 9pm. We were turned away at 8:20pm because 4 people were…read morealready waiting. My husband cut his hand badly and needed Help urgently. They basically threw two packets of gauze at him ("here's some gauze") without even pointing him to the nearest emergency ward.

[468] A few years…read moreago I decided to switch from the location at Del Cty Memorial Hospital to this newly built location. I'm SO happy I did. The new building is refreshing and inviting. Plenty of FREE parking (vs Paid hard to find parking at DCMH). Same doctors which are great to talk to and easy to make an appointment. My calls are returned in a timely manner. The staff is super friendly and all the machines look new. Waiting area is really nice and updated. Looks like they recently added an urgent care area which is a perfect add to this location. It's a bit of a hike but so worth it for the reasons I stated above. I'll definitely be back. I'm glad I switched.

I came here today to get a ultrasound and a tumor I had on my rib cage and The environment was…read morefriendly, there was somebody waiting at the door as I walked up and lead me exactly where I needed to go they got me checked in and gave me all the information for any questions I had on the spot. The building is beautiful inside and the staff was very friendly. Usually hospital environments are a pain in the ass in my opinion but I couldn't have stopped at a better place this is now where I will try to schedule any exams or anything I need in the future.

I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

Got me in right away for a physical other local places were refusing. I really appreciate it!! The…read morestaff was also super nice and helpful

Great visit, Front staff very friendly, professional. Facility is clean and they were extremely…read moreefficient.

Don't go here if you need a physical total waste of time!! and rude nurse practitioner, the front…read moredesk staff is nice though!

An experienced staff, nurse and doctor very willing and able to take care of anybody who walked in…read morewith that an appointment very thorough examination

A double root canal with no anesthetic is preferable to an Emergency Room visit! If you don't know…read morethe deal let me fill you in. Unless you have chest pains you'll wait in line just shy of forever. You know you're in trouble when you are eating your second or third meal of hospital cafeteria food and you are not even a patient yet! It can be that bad. These guys fill a serious need. If your "emergency" is relatively minor this is the place to go. Stiches, burns, simple fractures and other non-life threatening stuff are better addressed here. Ditto with drug tests and flu shots. I stopped in for a quick tour and I'm delighted to have these folks in my town.

Blindingly close to 5 stars. Since our lovely Christmas Eve visit, we've had the Queen Mother…read moregrace the place with her presence and be treated royally (special shout out to Nurse John "The Baptist" for exceptionally good humor and patience with the QM) and have had the Young 'Un there as well. They've recently added a texting function where they tell you once you check in via text message what place you are in line and, when you're close to being first, to be sure to head back to/be close to the location as you'll be called soon. This is nice but they don't give you the option to opt-out - they just ask for your cell phone number and put you in. That kinda bothers me only because I don't know where else the # is going or will be used, yanno?

Was able to schedule a convenient telehealth appointment and speak with a kind and attentive Dr…read more Bell who assisted me with my concern at the time and helped me to resolve it.

They took such good care of me. Great quality service, and in a timely manner. Everyone took time…read moreto explain, and all of my questions were answered. Highly recommend

Dr. Bralow is such an amazing, highly knowledgeable doctor. He really listened to you about your…read moreissues and does what needs to be done to get you the best care. The front desk and nurses are so welcoming and friendly. HIGHLY recommend.

After building a relationship with Dr Scott over last 15 years means nothing when asking him and…read morehis staff to complete appropriate documents for LOA. Calls to office 3x's week for over 30 days are ignored. The management company overseeing LOA will not process claim until appropriate documents are received. Office manager and Dr Scott refuses to complete form without any follow up to patient or management company. It pains me to write this but it is simply the truth.

HORRIBLE LADY. Rushed the exam and then started to leave. I said I had some concerns to discuss…read morewith her and she said SHE HAD OTHER PATIENTS! I told Dr Coen to slow down and that my skin looked different on my forehead and itched, my scalp was greasy, my back itched like crazy and also for her notes to know that I have Leishen Sclerous. DR COEN DIDN'T CARE about the LS and replied THERE IS NOTHING ANYONE CAN DO ABOUT THE OTHER THINGS BECAUSE I AM OLD. ( I am 51)

If I could give a 0, I would. I went to this office as a scared women with a history of severe…read moreatypical moles and was told I needed two biopsied while I was there. With my eyes closed shut, Dr Cohen removed both moles and sent them for a biopsy. Even though I followed every direction on how to clean my biopsy sites, it was two days later I started to have severe pain on my abdomen (one of my excision sites). I was unable to bend over or have anyone touch anywhere near my stomach. The next day (day 3 post exc), while the wound was covered, I noticed a three inch red ring forming and the pain became unbearable. I called their office, which was unavailable nor could I leave a message. I dialed their emergency pager and it was out of service. I was terrified and immediately went to an urgent care office. They cultured my wound but it was very clear to the Dr that it was at least a MRSA infection, if not more. I had a fever, had to miss my next day of work and was given two antibiotics to take and directions to clean and disinfect my whole house, my clothes, my bedding, everything. I called Dr Cohen's office (Family Derm of Havertown) the following business day, told them of my problems and the infection and the only thing I was told is that they would notify the Dr. Not a "how are u feeling" "is there something we can do".. Nothing. I received no phone call in return. I emailed the head office of Family Dermatology, no response. I received a phone call from the urgent care center a few days later that my culture showed MRSA and pseudomonas and if my antibiotics were not working I would need to go to the hospital. Another few days passed and I received a phone call from the dermatology office and they read my results and asked me when I wanted to schedule my next appointment. The woman on the phone had no idea who I was, what I called to complain about a few days prior. UNBELIEVABLE!!! I am in shock of how little this office and Dr Cohen could care about what happened to me, even sent me a bill for the little amount my insurance did not pay. I will never go to another Family Dermatology office again and if I could help it, I would stop everyone from going to Dr Cohen.