had a great experience with Main Street taxi at the end of a long travel day. Tim picked me up quickly and was so friendly and helpful. I will definitely call them again, and I'm grateful that concord has a good taxi service like Main Street. read more

To whoever answers the phone and it looks like I'm not the only one complaining about it. He's very rude and disrespectful. Today I had to cancel my ride last minute due to what's happening in my household. The guy on the phone was like " Do you know how rude that is? The car is probably waiting." I said I'm sorry I can't help what's happening in my household. The guy on the phone said that he's no longer taking any rides from me. Like really dude? Everytime this guy answers the phone he always have an attitude. This guy who keeps answering the phone needs to find something different or be fired because he has no compassion whatsoever. I'm glad I'm not the only complaining about the caller. read more

this is the worst company I've ever dealt with. they have zero customer service skills and are just plain nasty people. so rude and extremely unprofessional. the guy answering their phones today tried to argue with me about the address I gave to pick me up at. as if I would give the address wrong of where I live! I was told 5 minutes and when nobody showed up, I called back asking how much longer it would be. he told me I gave a different street name on the last phone call and I simply said no I didn't, I wouldn't mess up the name of the road in which I've resided for years. he clearly heard me wrong but instead of apologizing and saying they'd send another cab right away, he told me I was wrong and that "no cab is coming actually" and hung the phone up on me. definitely a man who can't take any accountability for his mistakes and doesn't like to be told he's wrong. characteristics of a child from this "businessman". pathetic. I strongly suggest staying away from these people and getting an Uber or Lyft instead. the service is much better and way cheaper and the drivers actually act like adults and don't throw toddler fits on the phone when their mistakes are brought to their attention. main Street taxi is a horrendous company! read more

Driver as friendly, rates were fair. Car was brand new. They were late but I planned so I arrived on time for my appointment. Construction and wrong address. read more

Thank you Main Street taxi for sending us our driver Tammie to take us from our hotel in downtown Concord to Boston Logan airport at 3 AM. Not really wanting to take a taxi service due to their usually crazy driving habits, I was assured by dispatch that they would send me a very conscientious driver and that they did! Thank you, Tammie, for arriving 10 minutes early, for our lovely conversation, your impeccable driving skills, and for getting us to our destination 10 minutes early!!! we only wish all drivers were as considerate of their passengers as Main Street taxi! read more

Bunch of aholes. Almost hit my husband with their cab twice and they are jerks. They over charge and are incredibly rude. One driver was drinking when he was driving me and my daughter. read more

Great price and my driver was awesome! Will use them again for sure on the trip in Concord

I waited outside in the heat for an hour . I went back inside to call them and they told me a driver had come and waited ten minutes. I told them that no driver ever came. If you live in concord or are visiting concord do not use these liars. Use concord cab instead. read more

The first person you talk to is the most RUDE person I've ever met. Most drivers are very nice but the guy answering the phone needs a different line of work read more

6 to 10 dollars more on average than other cab companies here in concord. Plus they don't want you to call ahead of time? Lol

I would recommend Main ST Taxi before any other ride service, They are very prompt, courteous and reasonable. You call the day off or if you need an early pick up, the night before. They do not disappoint. I have had other services not show up. Main ST Taxi shows up every time. Stress Free. They get 10 stars and thumbs up!! Thank you for great rides!! Kim G Concord NH read more

Most pleasant dispatch, friendly driver, on time and clean vehicle What else could you possibly want from a taxi service? read more

Ever since the new owner this company doesn't care about it's services or customer satisfaction anymore. After they blatantly didn't show up for my important dental appointment I had to reschedule but the dispatch is extremely impatient and rude. Only a few seconds on the phone and you can hear how much he hates his just b in his voice. One of my appointments had asked if I could go in an hour later. They were real busy. So I called main street taxi and told them of the the me change only to be ridiculed and asked if "I was positive this time was the time." with a terrible annoyed disposition. Absolutely garbage company now with zero people skills. I have better experiences with the drivers themselves. I have not had any negative experiences in the car. Getting the cab to you thats the hurdle you need to jump. read more

Came through when uber/lyft had me waiting for over 45 mins... bit more expensive than the rideshare apps but that is to be expected. George (I think) was super nice and a great driver. 10/10 would recommend to anyone visiting Concord or the vicinity. read more

I got to where I was going just fine, but I was charged well over what uber would have and my driver made extra pickups and stops during my fare. Seems kind of shady forcing people to share their air and their fare during a pandemic. read more

I was not riding the cab although I have used them frequently when Mike owned the business. This is an incident about a driver who had access to my car blocked when his passenger had spilled coffee in his cab. All of her things were on the ground between my driver's side door and his passenger door. I did express impatience about his passenger who was extremely slow in the store in front of me. He came around and got up in my face about my being rude. Even after I apologized, he was still in my face loudly complaining about my being rude. She did move some things aside and closed the door enough so I could get in my car, but he still loudly said I was rude. I apologized 3 times. Driver needs to check his temper. Never know when I need cab service again. read more

We used your taxi service tonight to go from our hotel to the capital arts center our driver Dave was awesome he was social and made us feel very comfortable. He is an asset to your company which is jard to find these days. Thanks Dave until meet again our friend read more

Horrible, the guy was nice but I got home from my 5 mile round trip and found my card was charged 40 dollars. Not to mention I was never told how much except during the ride he mentioned 2.50 a mile. He waited not even 5 minutes while I went to the store another 5 for Dunkin. When I called he said we charge 18$ to come out to me . I've never heard of being charged before I even get in. Total disappointment and they had no care when I called to address the amount. Concord cab way better and way less. Will never call these guys again. Not even if I have to walk in a blizzard. Booooooo read more

We requested 5:15 am pick up. The driver Tammy was 5 minutes early and was extremely pleasant. The cab was newer and very clean . Absolutely a 5 star experience read more

I don't take a taxi much and I also live in the middle of nowhere from there normal routs but I 100% recommend these guys they are real good people it's normally around 3:00 when I call and they are always there in a timely manner thank you you guys you are highly recommend by me and an awesome group of people stay safe out there And thanks again for the wonderful service you provide!!!! read more

I've used this taxi company 2 times now. By far the most comfortable Ive ever been with a stranger. I hate taking Ubers or Lyfts. But my Driver was super nice and had me laughing the whole time. The second time I had a problem and the driver (it was actually the same person as the first time) was super nice and Understanding. Will DEFINITELY use again. I recommend 110% Thank you Main Street Taxi!!! read more

I wish I could give negative stars. Every time I've heard them, it's been terrible. First, they were 20 minutes late and when I called for an ETA, I was yelled at. The second time, my husband took them home from the ER, the driver not only wasn't wearing a mask but didn't even have one with him. The last straw was tonight. The driver gave me attitude when I asked him to wear a mask, argued with me about it, refused to speak to me the rest of the ride, charged me 5$ more than I was quoted, SIGNED THE CC RECIEPT IN MY NAME when I paid without even asking for permission and when I told him I wasn't okay with that he said "well I thought you wouldn't want to touch it". I told him that was illegal and he didn't have the right to do so. I told him this company was shit and I would never use them again. He said "don't take that out on me" to which I responded "your attitude is the problem!" NEVER USE THIS COMPANY. read more

I'm disabled and occasionally call a cab for my kids to get to school if the weather is bad or it's too cold and I can't drive them due to a migraine or can't walk very well bec theThey have told me that they prefer this company over the others in town. Today I called and I think the man answering the phone either needs a hearing aid, a new phone or a better way to communicate like texting!. I was calling from my bedroom speaking clearly into a brand new iphone and no radio or TV was on- it was as quiet as it could possibly be. So as he asked me our address and I ?"One-Two-Three ___ ____ " and he said he couldn't hear me - so repeated myself louder. He still couldn't hear me. So the 3rd time I yelled so loud my daughter thought I was yelling for her help and she was downstairs.... anyway after two more times he finally got it and then he says "Oh... You mean ONE-Twenty-Three___ ___!" Needless to say I was already a bit frustrated! Then he asks me where the drop off was and I said rather loud "To the high school" & he asked again9, a bit gruffly "To Where" and was loud and very clear "Concord High School" and he says "Oh okay, Concord High" So after all that - All I can say is they showed and gave my son a ride and Thank God it wasn't a migraine day! read more

Really bad. They are so so so so terrible. I called a taxi to bus station today. And I told him I only have 8 min , he also picked a person on the way. He changed another way to bus, and waited the traffic. Omg , I don't have time to wait. When we arrived to bus, the bus just gone, only one minute, if he do not picked up another person, we won't delayed. And next bus we waited one hour . Terrible! I won't call it again , I just got another company, I think they will be better, 603-545-7924，don't call main Street Taxi if you're in urgent. read more

Showed up right on time as booked at 2:30am! Very nice guy, good driver, took me straight to the bus station. $9 -- $1 more than Uber was quoting during the day, but half the price Uber is quoting at this hour. Also a long wait for Uber now. Glad I decided to play it safe and book the taxi. Easy to book over the phone, dispatcher was nice, and I made sure to let him know it was important that I got picked up on time since I had to catch the 3:15am bus. Would definitely use again and recommend. read more

From reading some of the other reviews, I guess my experience is commonplace for this company. I yielded to the female driver as she had the right of way, but she felt it necessary to yell and flip me the bird. She must have been distracted by the food she had in her other hand.....smh! She pulled over and as I passed she felt it necessary to flip me off again. Classy gal. Do yourself a favor and call an Uber. read more

Actually 10+ for the handsome one I miss so much since I got a car! I saw you twice today with your nice Highlander from Dunbarton at Parkview Place when I was at the park with my grandsons. I was going to run over and say hi but by the time I did you would have been gone. You're awesome and missed. read more

I have been using Main Street Taxi for now three months, and I am beyond satisfied with their services. It's not easy moving from NY to NH with no car and no license. Having this taxi company in my life is a blessing. They accommodate to my needs and go ABOVE and BEYOND when I'm in a pinch. I'm forever grateful for them all. Their taxi drivers are extremely professional and friendly. I recommend this taxi company to anyone that requires one. Thank you again for all you do and continue kicking ass. Cheers! read more

Main Street Taxi takes good care of me when I need to get to the bus depot and want to leave my car in the garage. They arrive on schedule, and the drivers are always friendly. It's a great service for getting around Concord! read more

We got on the taxi and it does not have any meters, and the driver never told us the fare until we got to the destination. We were trying to catch a bus so we were on a hurry, instead the driver went and picked another passenger up all because "you're all going the same way." It took another 20 minutes to pick up the other passenger and we ended up missing our bus and having to catch the one an hour later. So, not only did we have to share a taxi with a stranger, there was no meter in the cab and the lady acted like it was normal to do this. If I could give a 0 star i would. Please save yourself from a horrible experience and dont use this company. read more

Known the family for years they came to veanos we made sure we called them for taxi. Most organized and professional taxi service in town!

It was my first time ever using a taxi since moving here from up North in 1996 and I'm glad that I picked Main Street Taxi. They arrived right on time. The driver was polite and professional. I arrived at my destination on time. I just called to arrange my 2nd trip with Main Street Taxi and,, from now on, whenever I need a taxi, I'm going to call Main Street. The best compliment I can pay to MST is my repeat business. read more

The person that answers the phone is extremely rude and disrespectful and always has an attitude. Also they were 20 minutes late picking me up for work read more

I ran out of gas this morning and had to call for a taxi to come save the day to take me to get gas for my car. The owner picked me up and he most definitely saved the day! I cannot thank him enough for all of his help and kindness on this rough start to my morning! Thank you, Thank you, Thank you!! .. I'm not sure why this thing says I'm writing this from California, but it's definitely Concord, NH! read more

Awful awful, do NOT call them. I called for a cab 2 days ago and the driver took 1 to get to my house, although the cab place is 20 minutes from me... I called there number and the guy was extremely rude. Like he didn't give a damn if I got picked up or not. The driver was horrible. Just awful place they are extremely unprofessional and they WILL make you late. They are WAY over priced and they have just horrible service. Please don't call this place. Oh and I must add the taxi driver tipped himself with my card and I found that out after he had dropped me off. Just so disappointed. What a joke of a service read more

I cannot speak to the level of their actual driving because my experience with this company didn't even get that far. I ordered a taxi very recently and, after having waited 25 minutes for a taxi that was supposed to pick me up within ten minutes, I called the company back to ask for an update. The dispatcher who works the second shift was one of the absolute worst purveyors of customer service that I've ever dealt with across any and all industries over the course of the last 20 years (I am 38 years old). The guy became enraged that I had the audacity to question where my taxi was and why it was 15 minutes late. He proceeded to tell me that he was calling my taxi ride off and promptly hung up on me. I was a cash customer. I tried to use a local cab company instead of a huge national chain like Uber, and that was the gratitude I got: a terrible dispatcher with an even worse attitude. I would encourage anyone who is reading this review (because they are thinking of using Main Street Taxi) to either call a different taxi company altogether or go with either Lyft or Uber. I can now understand why those two companies are thriving while taxi companies are dying off like the dinosaurs they are. This company doesn't have most of the capabilities that Uber and Lyft have to offer. As such, they should be going out of their way to attract and keep customers but instead, they've got Jonny McSurlyPants working dispatch and cancelling customer rides because he can't handle being questioned without taking it personally. I AM BEGGING EACH AND EVERY ONE OF YOU TO USE ANY OTHER TAXI OR RIDE-Sharing company available. I would offer to come pick all of you up if it meant that this company would lose their shirt. read more

I want to start this review by saying that none of this has anything to do with the cab drivers themselves - most of them are incredibly pleasant people and hard workers. I have a problem with the company itself and whoever is running it. For the last couple of years I have used MS Taxi to travel between Concord and other parts of NH. Almost every single time I call the line the operator is extremely rude. Based on other reviews I have seen this is a problem with the company across the board. Today I called for a cab, and though there was some cell interference I got the addresses through to the operator and he repeated them back to me. All's fine then, right? WRONG. After waiting 50 minutes I call back asking about my ride and am informed that they tried to call me (no they did not) and that they didn't have the right addresses because of the static in the conversation so they didn't know where to go (also wrong, he repeated the addresses back to me perfectly). I told them that I hadn't received a call, but that I would be more than happy to give them my address to get a ride as I still needed one. I was then rudely informed that the "owner" said not to do service with my address anymore because we're "too much trouble". In the past we have never had these address issues, I always pay my fare AND a very nice tip to my drivers, and have never had an unpleasant interaction with any of them. I'm not sure if it's really the "owner" who refuses to do business with us anymore over one simple (and terribly common) miscommunication between cab driver and line operator or not, but you can bet I will be using Uber exclusively from now on. And I will certainly be telling everyone I can about how incredibly and blatantly rude and dishonest this business is before they get treated like a lying POS too! Don't waste your money - Uber is comparable in price, you won't get garbage sass from some pathetic operator with a grudge against humanity, and your ride will actually show up because their line operator (a computer with less intellectual capacity) actually does its job. read more

I have used this company before and was impressed each time. Promptness, professional, courteous, safe, and fair price. Today, Again, great service. Tim was exceptional, so I felt it was time to write a good review. read more

LOVE THIS TAXI SERVICE! Prompt, courteous, and most of the time quite entertaining. This company knows you by name and where you are going. Would never use anyone else in Concord. You guys are awesome. Thanks. read more

Got me to where I was going and didn't give me a hard time for picking me up at 11:00 at night, pretty affordable. Relatively polite and prompt. read more