I stayed at this hotel with my husband for my graduation at SNHU, and highly recommend all…read moregraduates (and anyone else) stay here when you need a convenient downtown location. The amenities are great here. There's free breakfast every morning with a revolving menu and a make-your-own waffle bar. Guests are given a parking permit for the attached parking lot, and the on-site security makes the location feel really secure. Doors are locked after a certain evening hour, and can only be accessed by your room keycard, so make sure you have it on any trips out to your car! Beds are comfy, and the rooms were absolutely spotless (and I'm one to check the mattress lining). Staff here are friendly and helpful. We ended up extending our stay by a day to visit longer with friends and family, and they were more than accommodating to adjust our days. The location was the appeal for us here, as I did not want to mess around with parking on graduation day. From this location, it's about a three minute walk across the street to SNHU's stadium. The staff decorated the lobby for SNHU's graduates and provided goodies for guests like university-branded keychains, and things of that nature. It was a really cute and thoughtful touch to our stay.

While the hotel was nice, management is appalling. I was charged twice for a $700+ stay. I…read moreunderstand that mistakes happen but the operations manager Maya L. Was rude and condescending and refused to look at the proof of charge, hear me out, or properly resolve the issue. She hung up on me after being rude and then spent to next 15 minutes ignoring and hanging up my calls. If you do business here, you may enjoy your stay, just make sure you watch your credit statements closely, you could be paying double. Oh btw the assistant manager was nice although she was unable to properly resolve this. At least she had better customer service skills than the ops manager who was so busy trying to be right that she could bother to listen.

Second time dining at Ash and it was exceptional!…read more Chef Nick creates a one-of-a-kind menu each week that features high quality ingredients & exciting twists. This is a great way to try new things & find your new favorite dish! We also really appreciated his flexibility with allergies, as Chef was able to modify dishes to accommodate & ensure we still enjoyed the full experience. Already looking forward to our next dinner at Ash!

It was like we had two separate stays. We arrived on a Thursday and found that our fireplace was…read morenot working. Then the party began - oh, not our party. The chef's table in the kitchen where Nick serves his magic. Unfortunately, since we always like a ground floor room, it was like the dinner was taking place in our room. For three nights the party rolled on from six to nine. The dinner guests also took over the common area so you were pretty much stuck in your room. Nick is a doll, and from what we read about him in the newspaper, a super star. The inn needs to inform guests on the first floor that the noise is loud from these dinners and that the common areas will not be accessible during these times. That being said everyone we spoke with about these dinners said they were fabulous and worth not only the cost but the wait. I can only suggest that the owners convert one of the bedrooms into a common area for guests of the inn only. We left for one night on Sunday and returned on Monday for another stay. It was amazing!!! It was quiet and relaxing, and our fireplace was fixed. The upside is that our room was beautiful and there was lots of storage. The bathrooms are large and the shower is very nice once the water heats up. There was only one end table, but that seems to be the trend which is very odd to us. There is no breakfast served at the Inn. You get little bees, worth twelve dollars, and have to walk to the Honey Cup which is about three blocks away. Fine in good weather, which we were fortunate to have, but I would think not so great if it is raining or snowing. Hence, the Inn is more like a Airbnb. The Manager, Lee, is a ten out of ten. She tries to accommodate the needs of every guest. She is so sweet and kind and helpful. Nothing we have complained about is her fault. She goes out of her way to ensure you have the best stay possible!!!

Walking in the lobby was like all other Garden Inns, so we felt at home. But surprise! Our room…read morehad an end field view of Fisher Cats stadium, home of the double AA Toronto Blue Jays. How cool is that? We would love to see a game here and party in the room. Below us was a deck to take out food and drinks and watch the game. Now upstairs, our room was nice with blackout curtains which we like. The bathroom was good size. Everything was clean. We did tell the front desk person that the bottle of shampoo was nearly empty. During our down time we played cards at a large round table in the back room off the deck. We saw a good sized conference room with a large screen and plug-ins at the tables. Would recommend it. We had two good breakfasts in the dining area. As Hilton Honor guests we used our $20 credit for candy bars. There was a large selection of snacks to choose from, and bottled drinks. We even watched a football game in the lobby with other guests. This hotel has a large parking lot, and is in a good location. There is a shuttle for getting around.

I stayed for one night July 2/26. The room was very nice and clean. However the shower gel,…read moreconditioner and shampoo was so low we had enough to take two baths. This is something that should be filled every time someone checks out. There was three towels when we got to the pool and when other guests came they had to wait for towels and they actually got some small hand towels. However the staff, cleanliness and comfort was great. I would definitely stay and recommend it to anyone.

I really we enjoyed my stay here. One of the nicest DoubleTree hotels that I've stayed at by far…read more The rooms were spacious. Diamond and gold members get access to the executive lounge. The lounge stayed equipped with snacks 24/7. Breakfast was available from 7am. The pictures I looked at showed a jacuzzi, so I was expecting one but all they had was a pool. Pool is spacious and heated. The gym area was quick spacious with number treadmills, bikes, and elipicals available for use. The parking lot was $15 and on the cheaper side for Hilton parking prices which allowed in/out access.

The staff at this hotel was amazing and accommodating as I waited for my room to be ready (I…read morearrived pretty early). Once the room was ready they were friendly and engaging as I checked in. I always enjoy when I feel welcomed at the hotel. The executive lounge was well stocked and breakfast had lots of choices. I was there for a conference and the conference facilities, food, and beverage were wonderful. The staff at the breakfast and lunch activities were great. And the Armory was just cool AF to have an exhibit hall in. The only negative I can give it the pillows at the hotel were absolutely terrible. I will never give a hotel 5 stars if the quality of sleep isn't there. But everything else was great!

Stayed here for work the other day and was happy with the stay. Clean room with comfy bed and large…read moretv. They do have a refrigerator in the room. Ice is on a couple floors. They have a small breakfast in the morning. Downstairs they are also connected to the common man restaurant and breakfast in the morning. Great location. Parking is also only $8!

You get what you pay for, right? As well as keeping in mind that many other people have the same…read moreidea to book a room after a show @ the SNHU (Jeff Dunham). The place was fully booked though I reserved my room in early Oct '24. The rates for a basic king size room were okay. One of the elevators was on the fritz so we decided to take the stairs to the 5th floor instead of waiting / cramming with a bunch of other people. Disappointing that there was only (1) trash can in the bathroom, the fridge didn't work well (no capability of changing the temperature with the fridge model). The room was clean, comfortable mattress & a large wall-mounted TV. The staff at the counter were friendly. All around the counter are beverages & snacks that you can purchase directly or add to your room's bill. Love that they have wall-mounted soap, lotion, shampoo & conditioner - I find it far more efficient than the small bottles or individually wrapped bars of soap that dry out your skin. We feared that it would be noisy but amazingly enough it wasn't, though we were in room 518, directly located across from the elevators. We used the Hilton Honors app to choose room 401 (in a corner) with a digital key but somehow that fell through. We dealt with it. I agree with a fellow reviewer that the room is compact in size, but for us, decent enough to crash instead of going home an hour away after a late night.

Old. Tired. Definitely not the level of expectation that typically comes with Marriott branding.read more

Do not expect any sort of customer service. Front desk associates will check you in, get you the…read moreroom key, but that is about it. Don't expect them to go above and beyond. The rooms are "clean" per hotel standards. But the exterior could use some help. Trash and cigarette butts on the ground.

Completely Unacceptable -- Dirty Room, Lies, and No Support…read more Our stay at Even Hotel was disgraceful. We were assigned a handicap room we didn't request, and the front desk refused to change it, blaming the booking site. When Hotwire called them directly, they still refused. So they lied. My son's room smelled like urine and animals. Even our 3-year-old granddaughter was gagging and said, "This room smells bad." While calling for help, I sat at the desk and saw a bunch of ants crawling across the desk and chair. Completely disgusting--and we have video proof. We reported this, and the manager brushed us off with, "We'll check it." No apology. No concern. We called Even Hotel customer service and waited over 90 minutes, only to be disconnected. When we requested a callback, no one ever called us back. Finally, Hotwire had to step in again, and only then did the hotel refund us and return our deposit. But that refund doesn't make up for the stress, aggravation, and hours lost. We had a small child with us and nowhere to go. We spent hours trying to find another hotel. Our granddaughter didn't sleep until 10 p.m., visibly upset and exhausted. We should be compensated further for what this did to our family. This was not just an inconvenience--it was an emotional and physical disruption. Avoid Even Hotel at all costs.

Stayed 1 night here. Pretty big bed in the room…read more There's a "Heated Pool" inside. It's more like heated air. Breakfast isn't free.

Very rundown and dilapidated for La Quinta I mean generally yes you expect a two star hotel but…read morewhen you have stains on bedding, Miss garbage in the room, a leaky shower faucet. Not to mention I stayed on the ground floor and apparently there was a car that decided to park right outside of my windows with their lights on for hours in the middle of the night. The blinds were not adequate enough to stop the light to come through. I tried calling the front desk, but apparently there is nobody at the desk between 1 AM and 3 AM or something like that at certain times of the year I'm assuming the low season. There are better options around I would not stay again.

This hotel is going through a renovation and becoming a Hilton. We were lucky to stay on a recently…read morerenovated floor. The room had no carpeting, which I appreciated. The bed was comfortable. The room had a modern feel. My biggest complaint is that even in the middle of the night, it never got darker than dusk in our room because the gap between the door and the door frame let in a lot of light from the hallway. What a shame because otherwise they are doing a very nice job.

We had a great experience here!! Our room was clean and modern and nicely decorated. We enjoyed the…read morecomfy king bed and large TV! I love the lounge chair in the room. Bathroom was great! Shower was awesome and you could adjust the water flow. I liked that they had Dove products in the shower and by the sink. Breakfast was good, we ate plenty. The pool was just ok. I was looking forward to a nice pool but this one was cold. I did go in, it took forever to ease in but I only stayed in for 10 minutes. Too cold. My husband liked the hot tub. The chlorine smell in the pool room was very overwhelming! Our eyes were burning after just being in the room for a few minutes. The pool towels are way too small. We didn't use the workout room but it looked nice. The front desk man that checked us in was just blah, not friendly. The lady that checked us out was very nice. I liked that they had a little shop next to check in to purchase snacks and they gave us a free bottle of water upon check in. Very close to everything, great location. I would stay here again unless I found a place with a better pool lol but if you don't care about that then it's a great stay!!

Holiday Inn is consistently a reliable choice, and I tend to prefer their properties whenever I…read moretravel--whether for business or pleasure. This location was clean, comfortable, and clearly recently remodeled. The bed was especially cozy, which made for a great night's rest. I gave it four stars only because the hotel wasn't decorated for Christmas. When you're on the road as often as I am, those holiday touches help make time away from home feel a little more "homey." Even so, it was an excellent stay overall, and I would happily return. UPDATE: Came back to the hotel this afternoon and found a beautiful Christmas tree with a little village underneath it!!!!

Stayed here one night and it was a good stay. The front desk was very helpful in the morning. I was…read morenot able to eat breakfast, because I had a early start. They went and got be a bagel and some peanut butter so I could eat breakfast. They did not have a grab and go bags as stated on their web site, but this was much better. Fitness center was small but adequate. Clean and comfortable room I a convenient location.

You can see the real decrease of care for their rooms and property + mold + musty + dirty rooms +…read moresmell + loud HVAC. Their curtains are torn, tattered and beat. I got tired of complaining after they switched my room once. I was in disbelief when the GENERAL MANAGER gave us attitude. Our shower had mold I took pics and video - it was disgusting. He switched our rooms, I requested that Marriott consider awarding us bonvoy rewards for the inconvenience- he said "sir I'm switching your room". I said "thank you" but would you consider awarding me points based on the hassle? He said NO. And that's why I should have chosen Hilton. Don't stay here - over the last five years their property has become worn, unkempt and disgusting.