I am extremely disappointed and disgusted with my recent experience with Montgomery Overstock. This…read morewas the second time purchasing a couch from this company. The first time I was present and had no issues. The second time my college aged son did the purchase with me on the phone so I could hear the entire transaction. We wanted to do same as cash xxx days financing. They did not explain any options to him just said to scan the QR code and apply that way. I had the money to pay in full but since it was holidays I wanted to take advantage of the option to split the payment with no interest. Nothing was explained about them having different types of financing options. On the day the couch was delivered and I saw the paperwork and logged into the account, they did the financing through a "bad credit" approval company which charged $100 more to pay the couch off early! Plus they added a $100 warranty that was never asked for nor explained to us that it was mandatory due to financing! A couch that we had an invoice for $798 ended up costing $1010 and should have only been $698 because we didn't ask for a warranty! Absolutely disgusting way to conduct business and try to take advantage of a college student. I should not have had to pay for a warranty I didn't want nor these extra fees to Acima financing! All I wanted was the same as cash financing! I would have paid cash for it in full had I known this company was shady!!! A $600 couch ended up costing me over $1000!!! DO NOT RECOMMEND!!!!

This review is for Birmingham Overstock location! My son…read morepurchased a NEW $799.99 sectional and since he was moving in a few weeks, we paid the $50 for them to hold it until we picked up with a uhaul. I called an hour before it was to be picked up, as they had told me to do and said they would have it ready for pick up. A few minutes later I received a call that the sectional was missing pieces and they could have a new one by Monday. This was on Thursday and we had already rented a uhaul and paid almost $300 for that. So they said they only option was to give is the FLOOR MODEL with a $50 discount. Yes, you have that right. He paid $799.99 for a NEW sectional and got a used floor model for a $50 discount. Unhappily we said OK as we really had no choice. When we got it to Altanta and unwrapped it, it had legs that were completely stripped and damage to the fabric(I have video and pictures). After weeks of emailing the owner, talking to the manager and asking for a resolution, the only option they gave us was to return the damaged one for the new one. Which meant renting another uhaul to get the damaged one back and retrieve the new one and get back to Atlanta. SO my son would spend over $600 on Uhauls to get the $799.99 NEW sectional. It just did not add up. I asked for an additional refund and they said NO. I will NEVER go back here and am so completely disappointed in this company! BUYER BEWARE! Reading other reviews, it sounds like this is common practice there. LOST my business!