I took my mom here for her 75th birthday in May of 2018 and had a delightful time. The location,…read morelooking south towards the Great Smoky Mountains National Park was peaceful, and even though it was a short downhill drive to Gatlinburg, it felt like it was miles away. We were greeted by one of the managers when we arrived who made us feel welcome. While there is not daily housekeeping, we had more than enough towels (and coffee pods!) for our three night stay. There was a fire through this area back in 2016. There is no sign of the fire in the remaining lodge building. Off to the side, up a hill, are the foundations of former their lodge buildings and restaurant. The view to the south includes some burned trees in the distance, but I found that it didn't take away from the ambiance. Due to the fire, the does lodge have a more remote feeling due to the lack of telephone, cable, or internet. We didn't miss any of these, and we had reasonable cell phone reception. I look forward to seeing the lodge thrive again and wish the owners the best in their continued renewal.

Me and my boyfriend stayed here for four days during the week after Christmas. Found this place…read morebecause I wanted a bed n breakfast & this was the closest I found. It's unfortunate what happened with the fires back in 2016 but the business keeps on pushing through. They still have a decent amount of amenities even without the other spaces they had offered before the fires. The rooms are a decent size, especially for two people. They offer a full sized kitchen which was nice so we didn't have to eat out every night. The balcony is cute & have great views of mt leconte. The bed was comfy & everything was clean. They had plush robes in the closet which were super comfy & great to put on after a hot bath in the spa tub in the bathroom. They also maintain hiking trails right by the lodge & they had a nice set up by the creek, there was a bathroom down there & a fire pit and lots of chairs set up. The lodge is only a mile up the road from downtown & the national park entrance so it's in close proximity to alot of great things. The only issue we ran into was not enough parking but we made it work. Overall had a great experience here & would definitely stay here again.

Some hotels give you a place to sleep…read more The Hilton Garden Inn Gatlinburg gives you a place to sleep... and occasionally a front-row seat to a bear. Seriously. If spotting wildlife is on your Smoky Mountain bucket list, this hotel may save you a trip into the national park. And if that bear gets a little too curious, you're already safely inside. The location is one of the best in Gatlinburg. It's right in the heart of town, yet tucked away on River Road, just far enough from the Parkway to avoid much of the noise and chaos. You can walk to everything and still feel like you've escaped the crowds. The hotel itself is clean, comfortable, and well maintained. But what keeps bringing us back is the staff. Hospitality is one of those things that's easy to advertise and harder to deliver. These folks deliver it. Everyone we've encountered has been friendly, welcoming, and genuinely interested in making guests feel at home. We've stayed here three years in a row. And we're already planning year four. In the hotel business, that's about the strongest recommendation I can give.

We've stayed at this Hilton several times over the years and it just seems like it's gone downhill…read more We had a King bed/Balcony/Whirlpool/Fireplace room. Pros: * Location - short walking distance to some of the best restaurants ever. * Parking lot is fine - easy to get in/out * Really nice hotel staff * Easy self-checkout for drink/snack purchases in the lobby. You can pay via card or charge to your room. * Very clean lobby restroom Cons * NEW - they now charge a $45 self-parking fee per stay. We found this out when we got our receipt upon checking out * Bathtub/shower drain was so slow, you stood in 3-4 inches of water every shower * Shower curtain was too short so you had to direct the shower head towards the shower wall and away from the middle, otherwise you'd soak the floor * Weird moldy looking stain on comforter * Motion sensor on thermostat, so at night it would become unbearably hot while we slept. Only when we got up did the AC kick back on. They also have a breakfast but I can't understand why anyone would eat hotel breakfast when some of the best breakfast restaurants are within a short walking distance. So no comment on that, because we didn't even bother. I don't know, it just seemed like adding insult to injury when we saw the $45 self-parking fee after the room issues we had. We'll probably look elsewhere for our next Gatlinburg stay.

We stayed in the most beautiful room I have ever stayed in and I have stayed in some top-notch…read morehotels. It was a two bedroom suite with a giant balcony. It was so spacious and beautifully decorated and so welcoming. I was there with three other friends and we had a ball. The staff was very accommodating and did their best. We had a bit of a blip, but they did their best to make everything work out. Lee the manager was outstanding. He was anticipatory kind, empathetic, and so well organized. I would recommend this highly to anybody, but I'm kind of afraid because I wanna bring my family back here. And I'm afraid to say that it was too wonderful because that I might not be able to get this wonderful room again just joking. It was really great and well worth it so reasonable so wonderful.

If you plan on walking everywhere, stay here! It's the perfect location to walk downtown and to go…read moreto Anakeesta. If you need to get out of the parking lot, leave REALLY EARLY. It's a nightmare to get out. They block off a gazillion spots for valet parking which is quite annoying. Our room was nice and had no issues. We didn't use the pool so cannot comment on that. Their gym is super tiny with very little equipment so we didn't workout the days we were there except to run outside. We went to have a drink in the bar one night after coming back to the hotel. The bartender (Samantha) looked at some guy at the bar when we sat down and said "what time is it?" We felt unwanted and rushed so we paid for Our drinks and immediately left. That put a very sour taste in my mouth. When you check in, look for ROBBIE. She is so sweet and gives you lots of information.

This is a beautiful clean hotel and I would stay here again just because of that. But I originally…read morecalled to book our reservation and I had the strangest experience with the girl on the phone. We were on the phone for a total of two minutes. I asked her a few questions and then asked her when I could check in. She said early check-in is at 12:30. I said OK great I'll take a king bed I asked what the rate was she told me and then I asked her if she needed my name for the booking and she said no, which I thought was very strange. I get to the hotel and it turns out this girl had no idea that I was actually trying to book a room. What?? why would I say all that and ask if you needed my name if I wasn't trying to book a room?? the rate she gave me was also the business rate. She couldn't look up if I was a member. She said she needed my member number to look that up, which makes zero sense because if I knew my member number, then I would know that I was a member already. It was just very weird, but luckily the manager was very kind and although I was upset from the frustrations of the previous girl, she got everything booked. Luckily, they did have a room available because if they didn't have a room available after I waited all morning to check in to a room that was never actually booked for me, I would've very upset. You can order actual meals in the lobby and they have a little store where you can buy drinks and snacks and stuff which is pretty cool. One thing that drove me insane was at around 4am, there was a really loud metal banging sound like a trash truck or a trash compressor or something outside that woke me up. I couldn't believe how loud that noise was at that hour. Parking is $15 dollars. So that sucks. Overall it was a good experience though, mainly because the hotel is clean and beautiful.

Our time at Courtyard was great, with comfy beds and clean rooms. The hot tub and pool were nice as…read morewell! It is in a great spot where you can easily walk to stores, restaurants and attractions in the town. The slight problems were that the house keeping doesn't come everyday and outside another hotel that's under construction is blocking most your view from your room but you still can see the mountains and the Skybridge. Overall I would recommend staying here for sure.

So the location is perfect, in that it's a nice distance from downtown Gatlinburg; easy to get up…read morethe hill, but also lets you escape from the fray and feel like you have a little bit of solitude at the pool either inside or out. Oh, food options were good, literally one of the best breakfast buffets. I've been to at a hotel, however, if you got there at 8:30 or beyond, good luck in the buffet hunger games. I will add the bar staff were exceptional, and the complementary happy hour is a solid win. The challenges are that the service is actually not great for being such a young hotel. Room service was abysmal, I'll touch a picture of a "made bed". They apparently don't automatically clean the room, you have to ask them for a full clean, which is very odd considering most hotels you have to ask them to not clean the room. At the pool, there was a situation where a child threw up, I notified maintenance, who then came back and said nope, the front desk said he couldn't report it, a guest had to report it, therefore the vomit stayed for another 35 minutes, even though we wiped it as best as we could (not our child). Our toilet was broken for the duration of our six nights. Additionally, they were shortstaffed. So you could tell the front desk didn't have rotation, there weren't people walking around, checking to make sure everything was clean and ready. To be fair it could've been the fact that this was the busiest they've been all season, but as a major hotel, it feels like you should be equipped and prepared. I would also add that the trolleys were lacking, and it took us a long time to get one to be able to bring our belongings in. But still, I think three stars is fair, and hope they can up some things when we come back because we will be back, Gatlinburg was awesome!

Beautiful newer hotel that offers all the basics and so much more. The negatives: pillows were all…read moreflat, not every room has a balcony and the fitness center was small. That's it. I had to search for negatives. Considering almost all neighboring properties had balconies for each room and cost less per night , I felt this was a lost opportunity. The positives, everything else! The room was clean and beautiful. The daily Manager's reception was a nice treat, two swimming pools, lazy river (closed when I went), multiple seating areas throughout the property and friendly staff had all the elements for a 5-star rating. And let's not forget the notable Embassy Suites breakfast. We truly enjoyed our time here and did not want to leave. I would most definitely return.

Stayed one night at the Greystone Lodge On The River this week, in town for an association dinner,…read moreand it earned a review. It sits just behind the Margaritaville resort. Central, but quiet. Once you park (free with the reservation), the car really can stay put. Everything's walkable. Greystone Lodge has a pool, the balcony views, the free breakfast. But the staff is what stayed with me. Sydney and Brandi at the front desk are outstanding. Rodney in Engineering, saved our day on our last day. And then a housekeeping team that stayed a step ahead. We'll be back.

4.5 rounded up. First, for the price this place is amazing. You are centrally located right in the…read moremiddle of Gatlinburg. While the hotel is a little outdated the rooms are CLEAN and the beds are SUPER comfortable. If you're looking for a fancy stay I'd recommend one of the higher priced places but if you want budget friendly and clean this is the place! I would stay here again. My only real complaints were there needed to be more towel hooks in the bathroom (we are a family of 4 and there was ONE hook on the back of the door.) and the sausage gravy needed a bit more seasoning in the mornings. Every staff member was friendly and accommodating. We had a wonderful stay.

My husband and I stayed here this past weekend while we were Hilton hopping. We had a free weekend…read moreand decided to go to 3 different Hiltons in 3 days. This was by far our favorite!! It's located right off the strip and you can walk to the parkway without having to go up hills to get the to "fun" . Breakfast was great and had biscuits and gravy w eggs and Canadian Bacon and fresh fruit and waffles. I recommend taking your food to the sitting area on the water right off the breakfast area. Bathrooms off the lobby were nice and clean. I know it's an odd thing to review but the ladies bathroom had complimentary feminine hygiene products. Showers in room was nice w nice hot water. You do enter the rooms from the outside but it looks like each room has a balcony w a sitting area w chairs. We will definitely be back!

Centrally located in downtown Gatlinburg! Walk anywhere. The staff was super friendly and helpful…read more Room was clean and very nice. Pet friendly! Will stay here again!

You are 1000 ft above Gatlinburg so the views are spectacular. Waking up in the morning and…read morestepping out on our balcony was everything! At all hours the view changes as fog rolls in and out. We ate many meals at the outdoor restaurant. Excellent food. Highly recommend this hotel.

I give it a 1 but that is only because of the view, which is great. I found the room to be in poor…read morecondition with broken furniture, mold in the shower, bathroom door would not shut. I could go on but there is no need for it. I also found the staff to be extremely rude and discourteous. I will never stay here again.

We recently stayed at the Old Creek Lodge for our first stay in Gatlinburg…read more We were hoping to spend most of our time visiting the Great Smoky Mountain National Park and the Old Creek Lodge is a great location to do just that. We got a king suite. The room was on the river side of the second floor. Our room had a balcony with a great view of the river below. It was well appointed with a fireplace for cooler months, a jetted tub, sofa, chair with ottoman, large TV, and king bed. The bed was a little uncomfortable for me though that could be simply a preference thing (my husband seemed aok with it). We definitely enjoyed the jetted tub after days spent hiking at the park! The room was a good value and though it had a well worn feel, it was comfortable for our stay. Bonus: there's a bear that frequents the river and we saw her more than once on our strolls to dinner. Get to it!

Room was nice with fireplace, balcony ,and good view. Location was great within a short walk to the…read morepark or shops. Was clean and comfy. Would stay at again. Con was parking is tight and breakfast area was small.

October 2025 We stayed 1 night…read more King size bed. Walk in shower. We didn't have the free breakfast

The hotel is new and clean. They say they have full breakfast, but it is typical Fairfield…read morebreakfast. The bathroom exhaust fan did not work (tissue test). They are off the main strip up a hill from the strip. So be prepared to walk. Staff are friendly.