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    Maison Birks

    2.3 (3 reviews)
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    1 year ago

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    23 days ago

    Very bad service, staff rude and not welcoming. I requested a couple of items, and have not received a follow-up for over a year.

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    2 years ago

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    Chateau d'Ivoire - Renovations under way for the new Chateau D'Ivoire!

    Chateau d'Ivoire

    2.6(19 reviews)
    0.8 kmVille-Marie
    $$$$

    Great service and a large selection of watches, thanks to Christina for a great experience and…read morehelping me with my purchase

    I came with my boyfriend (who's fairly knowledgable about watches) on a very cold and rainy day…read more They have a little spot for umbrellas which was nice. The security guard who greeted us was nice and upbeat, but his happy mood clearly did not rub off on his co-workers. We stood in front of a display of Omegas for quite some time, waiting for someone to come help us. A person was behind the display, but he was on the phone and did not acknowledge us whatsoever even if we were clearly waiting less than 1m away. He then left and someone else came over, said hi and then promptly ignored us when he received a phone call and he too walked away. A third person finally came over and started helping us. He did not say much and when asked about various watches, he either did not have an answer, had to check the back of the watch in question or gave a flat out wrong answer. We then headed over to see the Rolex display. The dealer there, Joe, was quite friendly and knowledgeable. He made jokes and seemed to know his watches. The service we received at this location was complete garbage (Joe excluded). Its completely inappropriate for any type of service industry, but it was especially bad considering the fact that this is supposed to be a luxury watch dealership. TL;DR the service here is worse than the service at an understaffed Target on black Friday. If you absolutely have to go there, seek out Joe

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    Maison Birks - jewelry - Updated May 2026

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