Before we start, I want to make it clear that this is not my experience, it is my mother's. She…read moreusually doesn't leave reviews, but this situation was serious enough that she feels it's important to share. I'm making this on my Yelp account as well to spread awareness of what she and her company had to go through at this bank. There was an issue where scammers impersonated the bank over the phone, and while that part wasn't the bank's direct fault, what happened next was extremely concerning. Once they gained access to her work account, over $12,000 was withdrawn from said account without any alerts, flags, or security warnings from the system. For a financial institution handling large accounts, the lack of fraud detection and response was shocking. There seemed to be no safeguards in place to catch unusual activity or prevent such a large unauthorized withdrawal from going through. During this, customer service seemed lacking and dismissive, brushing off concerns. She told me that they had barely any sense of any ownership or ugenency towards the massive loss. She is currently working with another company and taking legal action, as this has also happened to others in similar situations. Overall, she would not recommend this bank for large business or high-value accounts. Security and monitoring need significant improvement, and trust in their systems has been completely lost.

We have had an extremely disappointing experience with Timberline Bank and feel obligated to share…read moreit. Despite trusting them with significant business funds, our account security was not adequately protected, and thousands of dollars were fraudulently ACH'd out of our account. Throughout this ordeal, the bank's customer service has been dismissive and unhelpful. We have felt brushed off at every step, with no sense of urgency, ownership, or genuine concern for the impact on our business. In our experience, Timberline Bank has taken no responsibility for what happened, nor have they provided any meaningful support in resolving the situation. Based on how our case has been handled, we no longer have confidence in their ability to safeguard our money or stand behind their customers when something goes wrong. We want other customers and business owners to be aware of this before deciding to bank here.

You really cannot do any better than this consummate business professional! She knows her stuff…read more She is kind and compassionate. She doesn't take "no" for an answer unless "no" really is the answer. She demonstrates ingenuity and persistence. She does not tolerate useless protocol. She can do math! If you want the business transaction done correctly, Mary Jane is the person to whom you should turn.

After my sister died it's taken over six months to get the employees to relay what was required to…read moretransfer my inheritance. They were too cheap to mail a check with tracking and delayed the transfer several more weeks to get me to pay for postage. All her other investments were immediately and kindly forwarded without any hassle. GJFCU just demanded I pay off her Visa or they wouldn't release my inheritance. The fact that there were multiple beneficiaries on several accounts made no difference. After paying the debt, no communication followed to confirm it was closed and paid off. As of June, I am still waiting for closure of a savings account, transfer of funds, and communication from the bank officer. My sister never intended her gift to be such a frustrating and intimidating experience. ​

Used this Bank for years and they know us by name. These small credit unions are better then bigger…read morebanks. Highly recommend this bank!

Rae has so much wisdom to share about building wealth and setting our family up for success! She's…read moresmart, creative, non-judgmental, and will meet you where you're at. I know I can come to her with any question and she genuinely cares about helping her clients succeed. Thank you Rae!

In my 25+ year career in financial services, I have worked with many wealth advisors in my personal…read moreand professional life. Rae has been the best partner to work with, someone who really listened and navigated my complex financial needs. A true fiduciary, she helped provide recommendations and strategies that best met my personal goals. She really listened to my short and long term needs, and helped with a balanced approach - making the whole experience easy and comfortable. I have recommended her services to friends and family.

My car was ran into while parked in my driveway. I asked for advice from these people who provide…read moremy insurance. They were so unhelpful it was comical. The front desk lady seemed like she had no idea what I was describing. She said "i dont know what you can do" like she had never heard of a collision happening!

The whole office is very professional, friendly and knowledgeable…read more Sean is the perfect agent - he is available for everything (even silly questions) He can take care of any problem quickly. A professional.