I go to Brenda at the Mane and I always leave so happy with my hair and experience. Brenda is…read moreskilled at what she does and always makes me feel comfortable and beautiful.

From the owner: Best hair salon in Grandvilleread more

Aubrie was so incredible! She did my wedding makeup (& bridesmaids). The wedding itself was 90+°F &…read moremy makeup did not sweat off at all. She brought so many smiles to our getting ready room-- I would give her a 100/10 if I could.

I wanted to share my experience with Elegant on Arrival in hopes that it helps future bridal…read moreparties make informed decisions. When I sat down for my appointment, I explained the hairstyle I wanted. During the first pass with the straightener, there was a significant amount of smoke coming from my hair. I immediately stopped the stylist, Christina, and explained that my hair is extremely sensitive to heat and asked if she could lower the temperature to avoid damaging it. Her response felt defensive rather than reassuring. She stated that she had been doing hair for 15 years, had never burned anyone's hair, and knew what she was doing. While she did lower the straightener temperature, I felt my concerns were dismissed. Throughout that interaction, she laughed and seemed to brush off what I was saying instead of taking my concern seriously. Later, while curling my hair, I became distracted because my best friend, the bride, was opening a sentimental gift. Afterward, I realized the curling iron temperature had not been lowered as requested. I washed my hair today, and it now feels extremely dry, brittle, and straw-like. I understand that heat styling is part of the process, but I specifically communicated my concerns beforehand because I know how sensitive my hair is. Instead of feeling heard, I felt like my concerns were ignored because the stylist believed she knew better than I did about my own hair. Beyond the issue with my hair, I was disappointed by the overall professionalism and customer service. Throughout the morning, the stylist came across as condescending and difficult to approach. She was not warm, encouraging, or enthusiastic, which is especially important in a bridal suite environment. One example occurred when she finished styling the bride's mother's hair and asked for payment. The bride's mother mistakenly mentioned getting a check, and the stylist repeatedly responded in a condescending tone that checks were not accepted while chuckling and that it was "clearly" stated on our policy. It was an honest mistake, as cash had already been withdrawn for payment the day before. The interaction felt unnecessarily rude and embarrassing. I understand that there could have been some past experiences that brought her some stress with the mothers response to getting a check, but that was not a professional interaction. My biggest concern is that I felt completely dismissed when I expressed concerns about my hair, and I am now dealing with what appears to be heat damage as a result. She mentioned that in 15 years she had never burned anyone's hair. Perhaps that's true, or perhaps no one has spoken up about it before. Either way, you can count me as the first. Equally disappointing was the atmosphere that was created throughout the morning. What should have been a fun, relaxing experience getting ready with my best friend on her wedding day instead felt like walking on eggshells. No one should feel uncomfortable speaking up about concerns while receiving a service, especially during such an important event. I understand that working bridal parties can be stressful and demanding, but if you choose a career in customer service, knowing how to style hair is only part of the job. Knowing how to communicate professionally, listen to clients, and make people feel comfortable is equally important. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. There were also issues that the family had with her professionalism and communication leading up to the wedding, but those experiences are not mine to share. I am sharing my experience because if someone tells you that their hair is sensitive to heat, that concern should be taken seriously. I hope this feedback encourages better communication, more respect for client concerns, and a more positive experience for future bridal parties.

Love this Salon! Stephanie is amazing with her talent and…read moreactually listens to what you want done. I've been to other salons but this one is worth it! Highly recommend!

I can't say enough about this place. If you want to be treated like a queen, and feel like one when…read moreyou walk out...Otto+Grand is THE PLACE. Cat is incredible at everything she does. From hair to lashes. 10/10

So this is a tough one. I want so badly to love this place. It's so wonderful to find English…read morespeaking people. The gal who did my pedicure did a good job on my toe nails. Here's my problem: 1 - I made an appt with Trang, but when I got there, I was told Keely would be doing my pedicure. (Why wasn't my appt honored?) This was my first time there, so I decided to go ahead with it since I was already there. While chatting with Keely, I found out that she never went to school for this and it NOT licensed. She is, however, dating the owner's son.....so I guess that's supposed to be enough training. LOL. 2 - Keely did a good job with the trimming and painting of my toenails, BUT, it should be noted that there was ZERO foot massage. Every other place I've ever been does a massage with a pedicure. Not Keely. The other weird thing is that she slathered up my feet with lotion as the very last part, so when I left I was sliding around in my sandals. This is very uncomfortable. Maybe if she had training she would know that this is not how it's done. 3 - This treatment was $75. Never in my life have I ever paid $75 for a pedicure. Even high-end spas don't charge this much. I was shocked by this. I didn't see any pricing listed anywhere, so perhaps my fault for not asking up front. Or maybe she makes up her own pricing. Normally, places have different "levels" of pedicures to choose from; Trendy Tips and Spa does not seem to, at least I was not presented with choices. $75 + a tip is far too much. In the end, I'm having a hard time justifying $75 for a very basic pedicure. I guess I'll go back to the non-English speaking place.

I have been coming to Lannie's for years to have my nails done. The staff is always very…read moreprofessional, friendly and accommodating. The salon is very clean and the owner insists on sanitary procedures and equipment, and clean work stations. I have my nails done with SNS every two weeks. Their pedicures are also very enjoyable.