Worst experience dealing with this travel agency. What should have been the trip of a lifetime has…read moreturned into a nightmare of an experience due to the incompetency of this agency. I highly recommend that you DO NOT use this agency.

I have never had so much trouble with a travel agency before. After they stranded us in Ireland…read morewith no return flight because it was purchased for the wrong day, they tried to accuse me of not confirming with them. The fact was they only had half the party itinerary confirmed and the other was just forgotten about. After Suzanne and the manager Jay tried to simply reimburse us with less then 1/3 of the new ticket cost. They refused to pay us back for the ticket they had purchased on the wrong return day. They assured us they would take care of everything and then refused to acknowledge their mistake. They advised us to call their lawyer and hung up on us.

I have never had any problems with AAA Central Penn. I appreciate the services they offer and I'd…read morelike to think that those who have said they had an experience with rude people, perhaps misinterpreted busy answers with rude answers. When I see reviews being extremely critical of a place that has always seemed great to me, i'm sad that they only gave them one chance. if I encountered a rude person I would either assume they were busy, or I'd just brush it off as that person, and not blame the whole companyunless every time I went in there I encountered that person being rude. but, they have always been polite and helpful in my experience over 30-some years. But of course, I don't know the situation so maybe they did encounter one or two people that didn't answer as kindly as they would have liked. The other day I had to call them for roadside service and I was in a hurry and told the dispatcher. I didn't really think it would help because usually most people would say they were in a hurry and probably are, but I was pleasantly surprised at how hard the tow truck driver tried to reach me quickly. It took longer than I expected and he expected, but he got stuck in traffic where a road was unexpectedly closed. I so much appreciated that he kept in touch with me, to let me know why. And I could tell he was frustrated that he couldn't get to me as quickly as he wanted to. So I knew he was trying. This experience was very positive for me, despite the fact that it took a while. But that wasn't the fault of AAA or the tow truck driver. The dispatcher at AAA went out of her way to make my experience a good one.

Terrible customer service today. All I was trying to do was purchase something from their travel…read moresection and they acted like it was too much trouble to take my money. First of all, the check in clerk (a fill-in during a lunch break) was helping the man in front of me. It took forever, and it was obvious that she was going out of her way to find information that he should have brought with him. That in itself was not the problem, though. I can wait my turn. While I was waiting, though, a man walked in and instead of getting in line behind me, walked right over to one of the windows. Apparently, he didn't have his card, but the clerk, who saw that he hadn't even checked in, told him to come over, he'd help him. Then, when the man in front of me was finally finished, I moved up. When I told the clerk what I wanted, her expression and body language made it perfectly clear that she didn't want to process my purchase. Just then another customer entered and she immediately told me I had to wait so she could check in the person behind me because "this will take awhile." REALLY? I just stood there and waited while she helped the man in front of me and another man bypassed check-in entirely, and she doesn't want to make another customer wait while she rings up my purchase??? Unbelievable. Then the regular clerk returned, the fill-in said "oh you're back" and walked away without a word to me and without telling the other clerk what I was waiting for. I've been a Central Penn AAA customer for many years and have never been treated so rudely.

We just returned from a Caribbean Cruise scheduled through Michelle Stone. Michelle again has done…read morea great job. Scheduling hotels, transportation etc. Upon arrival back to port on Sunday Michelle was already contacting us to let us know that our flight back to Philly that day was cancelled. She made the reservations for us at a Miami hotel Sunday night and got us a flight the next day. This is my 3rd time working with Michelle and she always comes through in a pinch. Now as far as the cruise. I was not a big fan of Norwegian. We picked the cruise so this is not at all a criticism of Outfitters! We paid for the unlimited drink package but in Norway water must not be a drink! Bottled water was a charge. Some alcoholic drinks required an up charge. even a milk shake required an up charge. So no more Norwegian for me! I gave a 5 Star due to the excellent job by Michelle. If i rated Norwegian it would only be 1 star

Just got back from Jamaica for a wedding. Everything was I awesome. People are super friendly…read more Corinne was quick to respond to my emails and the trip was really organized.

Kalen Blair planned our entire 21-day road trip through the Patagonia region of Chile and it was…read moreincredible! I have a busy schedule and this trip would've taken months to plan and coordinate. Kalen listened to the type of experience we wanted to have, took care of all of the logistics beginning with a suggested packing list, to arranging all air travel, car rental, mapped out our roadtrip route, have us options for camping spots, suggested places to eat and included all the adventurous activities we were looking for from whitewater rafting to horseback riding! We are so grateful that a friend suggested using Kalen to plan this trip of a lifetime and have already asked her to plan a girl's trip to Europe for 2021!

Natalie was very helpful with coordinating my annual family vacation. They really knew what type…read moreof vacation packages that was best for my family. Just let them know what your criteria is and your budget and let them do all the leg work! I used to book everything myself thinking of saving some money doing it on line. Last year was no different except for one mistake. I didn't have the proper visa for an airport that we were just making a connecting flight overseas. Just like that lost my trip! Now i have decided never to ruin another vacation and leave it to the professionals especially when they can also get you deals for your vacation! I save money and most of all save my time to enjoy my vacation...isn't it what you are supposed to do? Thank you for arranging our Trip to Cancun Club Med!!!

We through this agency and they never told us upon picking up my wife's passport and that it needs…read moreto be stamped also in Quezson city please address this problem so no extra travel or lost flights occur as it did for me incompetence is no excuse for a Bonified travel agency

From the owner: Full-Service Travel Agencyread more