MDM did not put my daughter's feelings about her singing first. They did not listen to her when…read moreshe was trying to explain to them that a certain singing situation made her uncomfortable. I was so hoping that MDM would be a place where they cared about my daughter's singing and her confidence. Management did not follow up with issues or get back to me when I asked questions. Very sad situation and experience for our family.

Our family loves MDM! The staff are so friendly and approachable. I have had nothing but great…read moreexperiences since I sent my inquiry into vocal lessons. Ms. Nicole is such a patient, attentive, and professional coach. I love the diversity at the center; it makes it welcoming and comfortable. MDM also communicate with parents via a communication portal. I never knew how much I needed something like that until they sent me a video of my kiddo singing her first song. Had no idea that was gonna be a remember forever moment. I'm glad I have copies of it. Soooo affordable and very accommodating with online lessons to help support the community during Covid. Love what they are doing to keep us all safe! Thank you thank you!!

The local store manager is very helpful and knowledgeable. Many great experiences over the years in…read moredealing with John Keal.

Michael in the Clifton Park store has been very professional, polite, helpful and kind. He is never…read morerushed and seems to be able to handle each customer as if they are the only one in the store. He is knowledgeable about the music journey and genuinely interested in your journey. I met Michael in the Albany store when I was looking for a trumpet mouthpiece. Since that purchase I have purchased 2 trumpets (one in Albany and one in Clifton Park) sheet music, instruction books and some new mutes. Michael and the entire Keal music staff are very helpful and genuine. I would recommend Michael and Keal to anyone who wants a first class experience. My experiences exceeded all expectations.

Do you have any idea how expensive it is to buy a cello? And did you know they come in sizes. So,…read moreif you have a kid who wants to learn how to play an instrument, they will soon grow out of the size that fits them. It's kind of like buying them sneakers except with a few more zeros tacked onto the end. Welcome to the world of rental instruments. We rented a cello for the boy down in Princeton last year. It seems the rates in Albany are generally higher than the rates in central Jersey. I guess it's like anything else, business can charge what the market will bear. The good news is that John Keal Music has an introductory offer which is really really cheap for the first few months. So if your kid turns out not to be into it, you won't have to lay out a lot of money every month. Fundamentally, I don't like renting. I would prefer to buy. So we were able to use our introductory period as a chance to try and find a cello we could own. Fate smiled upon us and now we are the proud owners of a slightly larger cello than the kid should be using. But like his dress pants, he'll grow into it. John Keal was great about taking the instrument back. They made the entire process super easy. It was a pleasure working with them. If the shop were a little less expensive, I'd give them that fifth star. And should the next kid want to take on an instrument, I'll be sure to check in here first. I'll also be sure to try and push her in the direction of something cheaper than the cello.

This place has outstanding service. Everyone that I've had the pleasure of dealing with here has…read morebeen incredibly knowledgeable and seems to be willing to go to any lengths to help me. The instruments here are also beautiful and make me wish I could play all of them.