As a landlady with multiple rental properties I had my fair share of dealing with HVAC companies…read moreand other trades. Peter's is the worst as far as integrity goes. The ONLY good thing I can say about Peter's is they were able to dispatch a technician to my rental the same day, but at the mercy of others. More on that later. Everything on my AC unit seems to be running but it wasn't cooling. I called Peter's and ask about their availability and what they charge, and also explained the problem. Mary whom I spoke to gave me two options. One is to charge $60 per hour including travel time from the previous job to repair. The other is to get on the maintenance program, which they come out 2x/yr (spring and fall) to check the system, do some maintenance / cleanup, and check and change the filters if necessary. She thought based on the symptom I described my system might be low on freon or a bad capacitor, which they can replace during maintenance and just charge for the parts b/c those are quick repairs. We both thought the latter was a good idea so I chose the maintenance program. Tech arrived at 1:00pm and spent 3.5 hrs at my unit. He dismounted the inside unit, took it outside, sat down on a patch of grass in the shade with his shop vac and a few little scrub brushes, and meticulously cleaned the unit. He showed me a relay is shorting out and replaced that. He said the mount was broken / loose but was able to repair / rebuild it. After about 2.75 hours he went to look at the unit outside and hosed the unit off. He said the system was low on freon and put in 4 pounds (my unit holds about 5.5 pounds according to the label). The tech came back inside, wrote up what he did / parts he used, and had me sign. I did not recognize 1 item. He explained it is dye that he added to the freon. I asked how much that costs, he wasn't sure but thought that should just be part of the freon charge. As the tech was leaving I asked how long they back their work. He said there is no warranty. The system is working fine now. I said I'll take his word for it. About 15 minutes after the technician left I heard water leaking. The indoor AC unit that is mounted on the ceiling was leaking onto my dryer and onto the floor. I immediately called the office and explained what happened. The lady over the phone said she will have the tech call me. Few minutes later the tech called back. He said he has to charge me if I want him to come back, and he has to charge me after-hour rate because it was after 5pm. I told him not to come back, and will deal with the office the following day. I called the office around 11:00am and left a message. Around 4:30pm Mary called back. First thing Mary said was "I can't send the technician back out without charging you. He was at your house for almost 3.5 hours." I asked her to give me the bill total and give me a break down of the charges, and that's when I found out they are also charging me 1 hour of labor in addition to the maintenance agreement, and ~$32 for the freon dye. These are the points I brought up: 1) if my system was that bad (dirty) that was beyond the scope of the maintenance contract, the technician should have told me / the office he can't do it 2) the tech should have explained to me the benefits of adding dye to the freon, and explain the cost associated, and let me decide if I want to pay for it or not, as I feel the dye is an elective item 3) the system basically did not work properly for a minute. As soon as the system took enough moisture out of the air it started leaking. Mary's response are: 1) we don't turn down work. We just service them. 2) I apologize that's our business practice. 3) Something else is wrong with your system. The technician blew through the drain line and was fine. It might just be condensation, in which case will take the tech very little time and the insulation is like $0.39/ft. Or it might be the drain pan, in which case cannot be repaired and must be replaced. After much haggling Mary finally offered that if it was a maintenance issue the tech overlooked they will waive the charge. I told her I would think about it and left it at that. I went home and explained the symptom to my husband. He kept insisting it's the drain line. I kept telling him Mary said the tech blew the drain line and was fine. My husband went over to my rental unit, put the drain line in his mouth, blew hard, heard gurgling, and water started coming out of the drain line instead of the copper overflow. While the tech was cleaning my system outside the neighbor who has maintenance contract made a comment to the tech that Mary hasn't called him to schedule the spring maintenance (it was mid June then). Based on the below I will not recommend or use Peter's: 1. does not stand behind their work. It is all about profit 2. perform additional service / sell parts without prior permission 3. will prioritize new customer and put off maintenance contracts

Thank you so much for the excellent customer service from Peters Heating and Air Conditioning. We…read morecould not have been happier with the prompt and thorough service we received!

I called Self Plumbing late on a Friday afternoon and told the receptionist about the problem I was…read moreexperiancing with a backed up sewer clog in my basement. She said she would submit a requisition, and a service person would arrive shortly. Within thirty minutes, John was here. Thirty minutes later, John located the problem, corrected it, and was on his way home. I can not say enough about the kindness and professionalism the business exhibited in my time of need. I rate them a five-star and would certainly recommend them to all. Frank ex Moberly, mo

It took 3 weeks for a plumber to check sump pump, plumber came out and saw the sump pump wasn't…read moreengaging so he vacuumed out water and debris and then filled the hole back up halfway with water and noticed the sump pump did not kick in on its own so he lifted up the float to force the sump pump to work. Tried to call them back in to actually fix the issue but the secretary just claimed they fixed the issue and starting arguing instead of offering to send a person to check it out again. When we finally came to an agreement that someone would come out the next day they then failed to show up the the property two separate days when they said they would and when tried to call back they would not answer. Escalated to insurance company and reporting to BBB for being a horrible business. Save your money and go somewhere else where your problems will actually be fixed and customer support is actually worth conversating with. Charged $65 to vacuum out the sump pump hole and acted like that solved everything. Worthless company.

We just discovered NPT; this is a newer company but a well seasoned team who has set the bar high…read morefor plumbing service! We could not have been more impressed with the professionalism, expertise and cost effectiveness of NPT. Luke their master plumber came out to assess our water heater which stopped heating due to a heating element. (note: we had previously had MasterTech out who had said it all needed to be replaced, to the tune of a few thousand dollars.) Luke found our system was still under warranty, which offset some costs, and he fixed the problem the same day. Their philosophy is quality service and lasting products, no BS, on time, and professional beginning to end. We are so happy they're an option for us now, we booked them for our next job too.

Wayne provided something Rare in today's HVAC Repair Businesses - TRUTH and Fast, Expert and Cost…read moreReasonable Service. Wayne was recommended to me over fifteen years ago and has always provided expert service. The first effort was in an older (1920s) Federal Hill, Baltimore Row House. It was a very old unit needing repair. Wayne repaired it and got it running in a very short time. More recently Wayne repaired my Sister's unit and got her HVAC running quickly and at a reasonable cost. Most recently I had a Warning that my Controller could not communicate with the Blower. A Blue Dot Service came to the house, turned off the power, then told us we needed a blower, cooling unit, wire harness, new compressor and perhaps other elements - SOOOO we might as well buy a new complete system. AND he just happened to know a Rep that could give me a quote. They tried to sell us a 12-20 THOUSAND DOLLAR SYSTEM. I called Wayne, he found a defective wire harness and repaired it for $300. You can BOTH TRUST and AFFORD Wayne's support. (By the way - you cannot diagnose a system with the power off.) If you are a Senior and on a fixed income like us, YOU NEED to call Wayne, he can be trusted.

I would love to give 0 stars, it took them a week to get back with us on Part. Then told us that…read morethere was only one in America. I called someone else and they found 12. She said that she called twice and left a voicemail which we never got. When I told her I didn't get it she told me "well things happen." Then I told her yes they do but now twice in a row. She then cut me off and raised her voice to me and told me that she felt I was trying dispute the price. Her name was Ashley and she was very unprofessional. I told her I would have my significant other call to get everything handled and hung up. She called back and tried to act all sweet. She is very rude and unprofessional. I tried to stay local to help with business and everything going on (after she told that I didn't understand how places were being effected when she doesn't even know what I do for a living). I will never recommend anyone to them.

Roger was able to come to my residence within a couple hours of my service request. He was able to…read moredetermine the problem and remedy it short order. Highly recommended.

Roger is 100% the best! My family was new to MO and when our AC unit went out we didn't know who to…read morecall. I came across Roger and loved the fact that he answered the phone personally. We had him and a couple other companies come in with quotes for a new system. My wife loved Roger immediately and I was informed by her that we would be using Roger for our new install. He was very quick with securing new equipment and did a wonderful job beginning to end. One year later, time for an annual check and Roger is still answering his own phone! Roger is my HVAC guy. We love him and won't go anywhere else. Roger is the greatest!

Had a sump pump issue in the morning and they had everything fixed before noon. Saved me from…read morehaving water damage in my basement. They were prompt, courteous, very professional and very reasonable. A+++

Called this morning, arrived within a few hours - missed the phone call but he came anyway. Had a…read moreleaking pipe under bathroom sink and disconnect drain in crawl space. Mr. Perry inspected, got parts and a new faucet and replaced within an hour, and very modestly priced. Super professional and skilled, would recommend.

Great workers we haven't had problems for years after he installed a new septic tank. He gives…read moregood and fair price for the quality.

Came home to a spotless house that smelled amazing! Very professional and courteous and they add…read morethe little touches when tidying up too!