Walked in needing a bow tie for my Christmas Party. The employees (Joseph specifically) were great…read moreand spent several minutes matching and finding the proper shirt/tie combination. I left with two bow ties and a vest I'd been eyeing.

Worst customer service ever!! The store manager had no desire to correct any of their mistakes…read more Tuxedos weren't there on pick up day. Tuxedos didn't fit. Buttons were broken. Awful. You pay $2000 for tuxedo rentals for a wedding and get this service??? Aaayyyyy! You have 1 job, Jos A Banks....tuxedos. You score a 0 with me.

My family and I went to h.g. thrash in Kingsgate, looking for a tux or suit for prom. We were…read moregreeted with a monotone "Hello." by the older white gentleman who was balding with a beard. We asked what tux's or suits they had he showed us two options and quickly walked away to another gentleman leaving us with questions unanswered and feeling like a waste of time. We will not be returning for any of our needs.

Blair (at the Kingsgate location) was very warm and personable, and helped me feel at ease for what…read morewas a new and honestly intimidating prospect. She was patient and helpful to look at many suits, materials, patterns, etc. and always let me look around and try on at my own pace. I never felt pressured and encouraged. I appreciate her help and experience! This store was a pleasant find in Lubbock, highly recommend!

Don't shop at The Matador they are over priced and a narrow selection. I order shirts for the The…read morefinal four and they were never shipped. When I emailed about them several times the owner or manager was rude and snippy, When I drove to pick up the shirts the young lady (obviously a student) was nice and apologetic, but could not help because they did not order enough shirts to fill paid orders what the heck. I went two doors down to Red Raider Outfitter. Huge selection and super nice people. Again do not shop The Matador.

We made a trip to Lubbock and our future red raider selected a basketball as his souvenir. However,…read morewhen we returned home (out of state) we discovered the ball wouldn't hold air. I contacted the store and manager Taelor returned my call the same day. She was extremely helpful and provided great customer service, as any Red Raider would do. She was very friendly, prompt and shipped our son a new ball with no problems or hassle. So very thankful for her going above and beyond to make our kiddos day!

The staff are always helpful. The selection is great. I always find what I need, and it fits right…read more DXL is a great place to shop.

DXL is my favorite store for stress-free shopping. The employees are always so happy and most…read moreimportantly, super helpful. I love that they will help you find the perfect size for anything and be patient. This place is the Chick-fil-A of men's cloths. If you're a man/bigger man always come to DXL first before shopping at Men's Warehouse or any other store. Plus, if you buy an item it's remembered in their system so you never have to search for it again.

Alexis in men's apparel needs a raise. She just started working here. She helped me with picking…read moreout a shirt. I was asking her all kinds of questions and she handled them like she'd been there for years. Super friendly and outgoing thank you Alexis!

I used to love Dillards for the quality and selection. Now that you have to hunt and hunt and hunt…read moreto find a man's casual shirt that's not 100% polyester - not going back. Why would they build something this beautiful that rivals stores in Dallas or Chicago, only to fill it up with this kind of crap?

My daughter and I found a few cute tops at this Kohl's in south Lubbock, TX…read more Spring styles were available on February 17, 2026. One of the blouses did not have a tag so I brought it the register for a store assistant to look it up. It was marked down to my liking. The dressing rooms were a bit dingy. Many sections needed refreshing and reorganizing. I still like the Vera Wang deals here.

I went to store today with low expectations & I was not disappointed. Same old dirty store with…read moremerchandise on the floors everywhere & the stuff on the shelves & racks is not even organized. And the only employees I ever saw were 2 cashiers with a line. I even looked back at customer service desk & there was no one there. I went back because I had a $5 birthday coupon but then didn't feel like crawling over crap to even look at anything. I won't ever go back again. Oh, and I had to call customer service to discuss because corporate doesn't even have an email address to send complaints. I see bankruptcy in their future.

Oh Marshall's how I miss you during this quarantine time. I can't wait until you open your doors…read moreto my second home. If I New this was going to happen, I would have shopped harder the last time I was there. Till next time.

I found 3 Squishmallows I have been searching for here so for that reason alone... this place gets…read more5 stars from me!!!

We are in Lubbock, so this is a different world. In this…read moredifferent world they have this little store that sells everything you buy in cities like Dallas or Fort Worth as well. In the past they had to hide certain products, for whatever reason. Now they show them more openly, and if you want something special for your girlfriend or wife, or your boyfriend or husband, this is the place to get it. The staff is super friendly and knows what they are talking about. No I don't know if they tested it all. Even people that are unsure or shy, will get good help. On the first floor they have clothing for women, on the 2nd one, they have shoes and boots as well as a small selection for guys and there toy room, a room that has all kind of sex toys. This is almost as good as it can be in a city like Lubbock.

Staff is always helpful and friendly. I believe most of the items are waaaaay over priced but I…read moredon't know their margins so it may be fair. I shopped here during halloween and felt that 40 bucks for a prepackaged costume was a little too expensive (but hey I procrastinated and waited the last minute to shop for an outfit) and it was nonrefundable so of course when I got it home, tried it on, and found it didnt fit i was stuck with a too small sexy police officer outfit. Ahh well

Used for a tux rental. The process is not necessarily complicated, but they don't make it very easy…read moreto tell how you enter the queue for the tux rentals when the employees are busy with other things. The signage could use a little work, in my opinion. As far as a budget tux rental goes, this is about as good as it gets.

Went in to look for a suit or tux for prom and were astonished by the welcoming environment. They…read morehad great deals on shirts and other things and the man who helped us out was amazing. He listened and was great helping us find the perfect options for what we needed. We will be back for anything we need.

Came in hoping to find a new purse and very limited..I really enjoyed shopping here at Christmas…read morebut was disappointed this visit. I understand that everyone is shorthanded, so certainly give them credit for that. I'll be back

I have gone to this store a LOT over the years. I usually just wanna find some new clothes or shoes…read moreand always find several items that i wear often. they have a variety of sizes and styles for every occasion. they also have a good variety of beauty items. i will admit that their purse section isn't the best, so if that's what you're looking for i recommend going somewhere else for that. everything is cheap and (usually) good quality. it is also one of the few stores in town that are open later than 6 or 7. i highly recommend coming here even if it's just somewhere to go shopping with friends/family!