I only had to wait about an hour on a Saturday morning. Very nice staff and doctor. Excellent care…read moreas far as I'm concerned. I would definitely go back. This was the best experience I've had at a walk-in clinic. Sharon U.

This place is no longer a walk in clinic. On every single sign from the front door to THEIR door on…read moreTHEIR unit it still says walk-in clinic.

I had an okay experience with the physiotherapist. The analysis of my running gait was genuinely…read moreuseful. The physiotherapist gave me her email and encouraged me to contact her directly if I had any questions. The only thing that made me uncomfortable was the fact that a sheet of paper was not placed on the "massage table" in the area where I put my face, which was not hygienic. My experience with the chiropodist was not as good. My orthotics took many months to arrive, cost twice as much as my previous pair, and didn't fit! I was originally referred to the sports medicine clinic by my family doctor, and the sports specialist in turn referred me to the chiropodist. Even though I needed orthotics for running, I was given wafer-thin orthotics, suitable for dress shoes. Even though I have super high arches, I was given orthotics for low arches. I later realized that the chiropodist had filled out the form incorrectly. To top it off, the chiropodist suggested I get a heel insert since I have Achilles tendon pain, but this was a bad idea -- now my feet slip out of my running shoes while I am working out.

They don't even return your calls or when they do, they can't be bothered to follow up…read more Maybe they're good in the state, but here in toronto, they've missed the mark as far as I'm concerned.

This review marks my 2300th. It is fitting that it's about preparing to travel to the States, which…read moreI haven't done since early March 2020. I originally booked an appointment through Specialty Rx Pharmacy for a COVID-19 antigen test. When I arrived at the pharmacy, I was directed over to Ellesmere Healthcare Centre to check in. I got Joan at reception, who was the sweetest woman. I indicated that I had an appointment at 10:45 am. She found me and asked that I fill out a short form. The last question in a series of five was a trick. Most of the questions had me answer no. The last one asked, "Are you fully vaccinated?" I checked no accidentally. Oops! We got that straightened out. You do need to provide proof that you are you. A passport or driver's licence work. I provided the latter. Done! I had already provided my health card details online, so I didn't need to flash that. It was strange, but I'm guessing that my driver's licence proof reinforced my health card information. She confirmed that I was travelling to the States. You do need to have this antigen test within 72 hours before your departure. She had to think about my situation. I said that it was more like 52 hours. We both chuckled, as she implied that math was not her strong suit. She entered my information into the system. I had added my credit card information online, but her payment system was down. We settled payment at the pharmacy, which was smooth and seamless. When she was ready, we headed over to a medical room. She let me know that I could keep my mask on, but to lower it enough for her to swab both nostrils. She used a swab with a brush tip. She swabbed and it felt like a tickle, but without my bursting out in laughter. It was oddly enjoyable. Who knew?! She let me know that it would take ten minutes for my test result. She said that I could come back in ten minutes. I indicated that I'd wait in the waiting area, which was cool with her. Sure enough, ten minutes later, she had my printed report ready. She had also sent me a digital version of it. She asked that I look over all details to make sure that everything was good. It was. I wished her a great day. She wished me a safe trip. It was such a great experience. This clinic does take patients. It doesn't take walk-in patients, but you can book an appointment to see a doctor. The clinic is clean. The pharmacy and clinic are under one roof without any walls when you are inside. Both businesses have separate entrances. I'm guessing that it's a design trend these days. There is plenty of parking at this plaza. I wish that Chatime were open when I was there. I'll need to come back and check it out, along with the other stores. I'd return here for future antigen tests for travel. The report quality is perfect and it was $39. (429)

I'm confused with this doctor (Jerry Leung). He stands up in the middle of a consult with my…read moredaughter and tells us that he's referring us to his colleague. Then one of the receptionists asked us if we were using our phones and we both answered no. We had our phones out but not in use - we were not even looking at our phones at all. He's abrupt and has the worst bedside manner that I've ever encountered in a doctor. I come from a family of medical practitioners who are specialists in the practice of oncology and Pediatric pulmonology plus a slew of nurses and I know how stressful their job is but this dude is so unprofessional and dismissive. My family doctor just retired and we are just waiting for the patient file transfer to another doctor. I'm thinking it may just be better to go into the emergency room at any hospital compared to this doctor and clinic. I will give 0 star, unfortunately it doesn't have that option. The staff more than makes up for this doctor's bad manners though I don't think OHIP should be charged anything for this dreadful consultation - if you could even call it that.

Not a good walk in clinic. Recommend not to use this clinic…read moreservices. Government should take an action to close this type of walk in clinic which is not serve patience better.

Well I'm a little upset but it's not today's receptionist fault. I was in here yesterday and they…read morewere great except I needed to come back for one of my tests the next day. So I woke up early to be here for 8am however when I got here they didn't have my test on file. So now an hour later or me trying to get a hold of my doc for the form again , today's reception called the head office and was able to get them to fax my form back to them. Bad thing is I'm waiting here and don't know how much longer it will be bit atleast they try everything possible today to help.

Excellent service!! The lady was so polite, friendly, and helpful. People were coming close to…read moreclosing and she made sure everyone had their tests done before closing and locking up. Not once did she complained but greeted everyone and took care of every person's needs. I highly recommended and will continue going there. The facility has been newly renovated so lots of seating area and really clean. Again highly recommended!

My son had a rare form of facial cellulitis and they got him in quickly despite being really busy…read moreand two of the wonderful doctors there conferred and immediately sent him to Saint Mike's where he was put on intervenous antibiotics for three days. Had hey sent him home with oral antibiotics I don't think he would've made it. They saved his life. I will forever be grateful to these doctors. Oh and did I mention the lovely ladies at the front desk? Their voices always sound like singing birds. I love listening to them in the background. They obviously love their jobs and are all friends. I have yet to see them in grumpy moods

This is disappointing! I would never leave negative reviews! Never! But this has to be documented…read moresomewhere. Before anything, let me be fully clear, Doctors/ Physicians in the clinic are amazing, I am with my family doctor from a long time, however the admin team has been a nightmare. I underwent surgery in March 2026, which lead me to be bed ridden for recovery till May 2026. I lost my job, my OSAP went into overpayment, I am under extreme financial hardship and I was attacked racially on the streets of Toronto. I was recovering, hence could not make it to the appointments, when asked about it, I was told about "policies" and "fees" I must pay before I see my doctor. I gently asked to waive it OR allow me to delay the payment till I am capable of giving it / do it in instalments. It was relayed to my doctor as I am asking to waive fees and I was informed it cannot be done. The email had issues lines up, I was looking to get my doc to fill in some forms, insurance/ hardship related, I was told how much that would "COST". I had to leave it on the side. I received an email saying I am no more on ROSTER because I missed appointments! I was genuinely taken aback. My psychiatrist had stopped the practice, so my files was being transferred to family doctor. Admin team at UHN did it, honestly, multiple times. It never reached my doctor. During my current hard time, facing depression, anxiety, adhd and an attack because I am a different race, with no money, poor credit fighting to get a job, I started overcoming my issues. I asked again for an appointment, because UHN confirmed that I was still with this clinic, they replied with "policy rules", "admin fees"! I have an entire email chain! The admin from UHN helped me with getting the records, and I PERSONALLY SENT THEM! My doctor understandably could not read everything because there were more than 200 visits to be read! So from whatever time I was a patient of this clinic, UHN did send the records, and they NEVER reached my doctor, until I had to find a way to provide it to them! Finally after asking for an appointment I finally got one last week, I finally saw my doctor and we had a plan, from the conversation I noticed he was relayed with selective information, and when he said he supports the admin team, I reassured him I understand policies and why you are supporting them, however, my MAIN CONCERNS have not reached you! Me and my doctor had a plan, I requested for one of my forms to be signed on Friday, according to clinic "policy" I was late with the email so they were going to answer me next business day. Monday has passed by, Tuesday is almost coming to an end, and I am ghosted yet again! It is extremely hard not to take this personally, I have been clarifying asking giving feedbacks in a real positive light whenever possible. BUT THE ADMIN TEAM HAS ABSOLUTELY NO EMPATHY! WORST EXPERIENCE OF MY LIFE DURING MY OWN ROCK BOTTOM! I have a steady rapport with my doctor, so I cannot even go anywhere else, but to get to him, THIS HUGE HURDLE is just an impossible task! And get it right, they are VERY RUDE with their responses too! I am extremely disappointed! Isnt this the care team I can rely on when I need support? Apparently not! Very very displeased with the EXPERIENCE!!!!! I wish I could give NO star or a half STAR, and again, THE DOCTORS ARE GENUINELY GREAT! Also, I myself am an internationally trained DENTIST with 5 years of experience, now pursuing healthcare research! Never in my life I would have imagined a team who cares nothing about the people in need! I really feel sad that I had to approach them time and again, making my hardship/struggle feel like an inconvenience!

I like most of the doctors here. A couple are just moody and rude so I just avoid them! Sometimes…read moreI have to information to see who's working that day, but they don't like that either! What II especially dislike is that they they don't have a set weekly schedule but post a different one every week! And the one they post on the Internet is wrong all the time! They are rarely if ever open till 8 PM! The paper they post on their door listing their different weekly hours says a certain time for each day, such as 7 PM and then if you get there at 6:30 you find the doors are LOCKED because they don't warn you on their schedule.! I thought that was a one time fluke but it has happened numerous times. And it's quite frustrating . Lastly,if you feel sick in the winter, try to find a clinic with a much larger waiting room rather than something half the size of your bathroom because 50 people will be packed in there like sardines, and your sure to get sick from one of them if you don't already have the flu or Covid!!

I'm never setting foot in this clinic again. I accept that walk-in clinics have long wait times,…read morebut the waiting room was small, cramped and overcrowded. The doctor was simply terrible - rude, dismissive, unwilling to answer my questions or even examine the body part that was causing my problem. She was clearly irritated when I asked her name. It was all about getting me in and out as quickly as possible. She wrote a prescription and was reluctant to give me any basic information about the drug. F minus!

This is the worst place. After Dr. Henry Wu died this place went to crap…read more Then during the pandemic they were afraid to see patients in person and forced their patients to do everything by phone however now they are back to forcing patients to come in even after a phone appointment to just get a prescription filled. Don't go here.

My EX general Practicioner whom I fired today, was told when I first agreed to let him take over my…read moresince then retired GP, that I am a person who has limited time, and it is very valuable to me. Seeing, as how, I live in the opposite ends of the city, I make it to my appointments half hour earlier then my appointment, ex doctor has on 3 different occasions NOT did my appointment ON TIME, 1 of those appointments were EVEN A PHONE CALL, in which was late... The Receptionist staff NEVER can seem to answer a call without having to put you on HOLD, 1 time, I waited over 15 minutes for my call to be answered... I WOULD NOT recommend this CLINIC at ALL...

The service significantly declined over the last several years. very difficult to actually book…read morean appointment. Additionally, we have experienced multiple cancellations by the healthcare practitioner of late and often have to wait when we are at our appointments. On one specific incident, my invoice was sent to the wrong person which seems sloppy given the confidential nature of this information.

I feel very noticed if I come in too often. They keep track. And discuss. I don't get much…read morechoice..the Specialist referred is the Specialist I am stuck with. One cannot change. One cannot 'jump the queue' so to speak in order to be seen sooner. Nope 'I was here yesterday'...'I know..I see that' the doctor responded. I am starting to feel that there is an unspoken number of visits we are allowed to have, tho we aren't told.