This has been my doctor's office for a decade now and I would not go anywhere else. Even though I…read moream working from home now and I am no longer in the downtown core every day, I still make the trip here for all my doctor appointments. I don't understand why people complain about the front desk staff not being friendly chatty etc... they are no there to be your BFFs, they are there to do their jobs... If you want to chit chat, go find yourself some friends! I think they are very efficient and they do their jobs well. Remember that along with checking you in, they are also answering the phone and email and a bunch of other things, so have some patience. For a downtown walk -in, the wait time to see a doctor is very fast. Doctors are great and will take time to listen to your issues. Now with COVID, you have the opportunity to send an email to have a doctor call you back and a doctor calls back within one hour! They can diagnose over the phone and even send emailed prescriptions to your local pharmacy. I really have nothing bad to say about this doctor's office and I truly think it's the best one in Toronto!!

This is disappointing! I would never leave negative reviews! Never! But this has to be documented…read moresomewhere. Before anything, let me be fully clear, Doctors/ Physicians in the clinic are amazing, I am with my family doctor from a long time, however the admin team has been a nightmare. I underwent surgery in March 2026, which lead me to be bed ridden for recovery till May 2026. I lost my job, my OSAP went into overpayment, I am under extreme financial hardship and I was attacked racially on the streets of Toronto. I was recovering, hence could not make it to the appointments, when asked about it, I was told about "policies" and "fees" I must pay before I see my doctor. I gently asked to waive it OR allow me to delay the payment till I am capable of giving it / do it in instalments. It was relayed to my doctor as I am asking to waive fees and I was informed it cannot be done. The email had issues lines up, I was looking to get my doc to fill in some forms, insurance/ hardship related, I was told how much that would "COST". I had to leave it on the side. I received an email saying I am no more on ROSTER because I missed appointments! I was genuinely taken aback. My psychiatrist had stopped the practice, so my files was being transferred to family doctor. Admin team at UHN did it, honestly, multiple times. It never reached my doctor. During my current hard time, facing depression, anxiety, adhd and an attack because I am a different race, with no money, poor credit fighting to get a job, I started overcoming my issues. I asked again for an appointment, because UHN confirmed that I was still with this clinic, they replied with "policy rules", "admin fees"! I have an entire email chain! The admin from UHN helped me with getting the records, and I PERSONALLY SENT THEM! My doctor understandably could not read everything because there were more than 200 visits to be read! So from whatever time I was a patient of this clinic, UHN did send the records, and they NEVER reached my doctor, until I had to find a way to provide it to them! Finally after asking for an appointment I finally got one last week, I finally saw my doctor and we had a plan, from the conversation I noticed he was relayed with selective information, and when he said he supports the admin team, I reassured him I understand policies and why you are supporting them, however, my MAIN CONCERNS have not reached you! Me and my doctor had a plan, I requested for one of my forms to be signed on Friday, according to clinic "policy" I was late with the email so they were going to answer me next business day. Monday has passed by, Tuesday is almost coming to an end, and I am ghosted yet again! It is extremely hard not to take this personally, I have been clarifying asking giving feedbacks in a real positive light whenever possible. BUT THE ADMIN TEAM HAS ABSOLUTELY NO EMPATHY! WORST EXPERIENCE OF MY LIFE DURING MY OWN ROCK BOTTOM! I have a steady rapport with my doctor, so I cannot even go anywhere else, but to get to him, THIS HUGE HURDLE is just an impossible task! And get it right, they are VERY RUDE with their responses too! I am extremely disappointed! Isnt this the care team I can rely on when I need support? Apparently not! Very very displeased with the EXPERIENCE!!!!! I wish I could give NO star or a half STAR, and again, THE DOCTORS ARE GENUINELY GREAT! Also, I myself am an internationally trained DENTIST with 5 years of experience, now pursuing healthcare research! Never in my life I would have imagined a team who cares nothing about the people in need! I really feel sad that I had to approach them time and again, making my hardship/struggle feel like an inconvenience!

I visited Integra Health with my fiancé sometime ago to see a doctor but after my experience I…read morevowed never to go back. I initially said I wasn't going to write about my experience, just move on but this might help to caution someone. Wait time (10/10) Prompt service, this was good! Receptionist- (10/10) indian girl (sorry, didn't catch the name) was great, she was patient and knowledgeable. Doctor (1/10)- Dr. Faryani Vayani was not good at all, to the point where me and my fiancé looked at each other in disbelief. From the moment she stepped in the room, didn't introduce herself, no eye contact- went straight to my chart history and said she's seeing nothing wrong, why am I here today. I felt as if our presence pissed her off or probably she had a bad day- didn't have lunch IDK. Whatever it was, it was wrong on so many levels. I asked her to check my charts again as you can see my prolactin levels is more than 10 times the normal levels, then she said "oh" and proceeded to have a better attitude when she realized she made a mistake. I want people to understand that having 2nd and 3rd diagnoses (if possible) is safer than 1. Doctors are 1 part of the equation, the other part is -you. you have to be invested in your health and know what's going on yourself- research, Doctors have social media accounts- relay problems to them, sometimes they'll make a video or msg you directly.. there's plenty of options, just TRY, TRY, TRY and don't be afraid to ask questions. I could have had a very serious illness overlooked because somebody was having a bad day! Doctors are people too. I have the utmost respect for the profession- you can know when some people are born for it because their presence in itself is warm and inviting- this is different from being professional of which I experienced neither with this Doctor. Sorry she had a bad day but this behaviour is inexcusable and the company lost a patient because of this. Misdiagnosis is REAL and has caused countless lives of people who were loved, and have family who wanted them around. Go somewhere where you are treated with respect and your health issues are not scantily disregarded. If there is a red flag, and start looking for another doctor's opinion just in case.

Another extremely disappointing exchange with Integra Health. My appointment was rescheduled twice,…read morein person, by one of their team members. The day of the appointment I have a missed call from Integra, no voicemail. I call back four hours later to ask if it was in regards to my appointment this evening. They tell me there is no one available as they booked the wrong location. This is infuriating. This is the second time they have rescheduled my appointment, and this time due to someone overlooking where they booked it and staff availability. I received a CONFIRMATION email with the date, time and LOCATION. How is it only when I call, the day of the appointment, that someone realizes there is no staff available? In addition the team member tells me my voicemail was full. It was not. I had someone call me after they did and they were able to leave a message. Was no one going to call back? Send an email? I was going to waste my time going there for an appointment that they knew wasn't going to happen?

I am writing this review because of the unacceptable, unprofessional, and dismissive treatment I…read morereceived from Dr. Elizabeth Ann Paupst at Royal Health Care. Based on the many other negative reviews, it's clear my experience is not unique. I had a scheduled phone appointment for a recurring UTI. As her office never has timely availability (appointments take weeks or months), I was forced to use a walk-in clinic and pharmacy for urgent prescriptions. UTIs are time-sensitive and can quickly lead to kidney infections -- especially for me as someone with chronic kidney disease. Despite this, she provided no care, focused only on billing complaints, and ended the call without addressing my condition at all. Instead of asking me a single medical question, she criticized me for using a walk-in clinic and went on at length about how she gets "charged." This was not about my health -- it was about her billing. This is part of a larger pattern: it previously took her office three months and multiple calls to process my handicap parking pass renewal. When I raised this, she blamed staff and insisted I should have booked another appointment so she could bill for it. Again, her priority was money, not patient care. Her bedside manner is disgraceful -- dismissive, rude, and dripping with disdain. She treats patients as inconveniences rather than people in need of care. Today's experience was the final straw: she will no longer be my doctor, and I strongly believe she should not be practicing medicine at all. For a doctor to refuse to engage with a patient's urgent medical issue, to instead focus on billing, is not only unprofessional but dangerous. Patients deserve a physician who cares about their health, not one who berates, delays, and neglects them.

I love my doctor, but the receptionist is horrific. why they don't replace her I will never know…read more she is very rude and asks very personal questions only a doctor should ask. I have mentioned to my doctor I have had issues so we will wait and see. Kindness goes a long away when it comes to a doctor's office, please put someone in there who cares about the patients.

I chose this location because it is the only blood work lab open on a Sat. It is my first time…read morehere. They have been open for at least 7 years. I arrived on a Sat 08:05. Someone just finished at the check-in, so they attended me after 30 secs. The check-in process only took about 1 min. There is a computer monitor showing the patients and approximate wait time, including anyone with an appointment; there was one patient scheduled at 08:15. There are 4 cubicles. Cubicle 4 has a door that closes and has a medical bed. I was asked to go into cubicle 4 at 08:24. The technician started at 08:29. I finished at 08:32. I was told that Saturdays are their busiest day but starting at 10:00. I'm glad I came early. There were three technicians, one of whom handled the reception. There is a fourth person who seems to only do administration. The lab is wheelchair accessible.There is no free WiFi. There is one gender-neutral washroom, which is wheelchair accessible. There is paid neighbourhood street parking. Review 2023-381

I booked an appointment but nobody respected that. I still had to wait. It was chaotic here in the…read moremorning. They are clearly short staffed. I kept asking them how much longer and the staff was very rude saying to wait another 30min and to sit down and wait to me called. No point having an appointment since the wait time with it without appointment was the same.

They don't even return your calls or when they do, they can't be bothered to follow up…read more Maybe they're good in the state, but here in toronto, they've missed the mark as far as I'm concerned.

Don't waste your money. The intake program is great but that is where it ends. No support, front…read morestaff don't respond or are rude. The doctor assigned to me basically stated she is not interested in helping me with any issues outside what she recommends. Horrible waste of money.

The service significantly declined over the last several years. very difficult to actually book…read morean appointment. Additionally, we have experienced multiple cancellations by the healthcare practitioner of late and often have to wait when we are at our appointments. On one specific incident, my invoice was sent to the wrong person which seems sloppy given the confidential nature of this information.

I feel very noticed if I come in too often. They keep track. And discuss. I don't get much…read morechoice..the Specialist referred is the Specialist I am stuck with. One cannot change. One cannot 'jump the queue' so to speak in order to be seen sooner. Nope 'I was here yesterday'...'I know..I see that' the doctor responded. I am starting to feel that there is an unspoken number of visits we are allowed to have, tho we aren't told.

RUN AWAY. AS FAST AS YOU CAN…read more First sign of trouble: the woman at reception is also the person who takes your blood. She was wearing latex gloves when she took my health card. No idea if she changed them or not before she took my blood. Second sign: the toilets were absolutely filthy. Wastebasket in the cubicle overflowing with wastepaper. Two signs, one that said "You are being watched! Do not steal the toilet paper! If you see someone steal the toilet paper, report to security!" and another that said--if you can believe this--"Do not stand on the toilet." UUUUHHHHHHHH WHAT?!!? They have had problems with people STANDING ON THE TOILET?? Third: see the picture. This is what my arm looked like an hour after getting blood taken. The receptionist who took my blood clearly has no idea what she is doing. This place needs to be investigated by health authorities and shut down ASAP.

I came here to get blood taken, and the nurse was extremely polite, professional, and comforting. I…read morewaited for only 5 minutes on a Monday at lunch time

I wanted to get a Tb test done for work. I called this location and walk ins weren't possible. I…read morewas told I can only book appointment if I'm registered online first. I did that. Got the appointment online. Biked to this location. The nurse at the front desk asked if I have OHIP and then wanted to go inside and 'DISCUSS' the prices with the doctor! WHAT? How are you discussing the prices? Is this not regulated? Is this your first time providing this service? She came out after good 2-3 minutes and quoted me 105 for the test. And 105 for reading in 48 hours. I thought Sanomed was greedy and pathetic. Disappointed but confident that I will not be supporting that, I biked back home.

I was scheduled for phone conversation with my doctor on Friday Aug22 at 9.40 am. For results of my…read moretests results. Again I wasn't contacted and no call from Appletree informing that I won't be receiving a call. This is a continuing problem I have experienced with Appletree. It's a waste of time. Please demonstrate professional educate towards your patients.

My perscription is due 3 days ago, trying to get a refill, Shoppers faxed them 4 times, I called…read more4 times, they said we didnt receive it.. So I called thier complaint dept and I was rerooted to the original call taker, who of course wrote in the files and embelished it of how I was unreasonable. So beware. So tomorrow as my landlord is trying to renovict me, I have a Tenant Board Tribunal to attend (which Ive been waiting for for 1 year) with no sleep because of them, I suffer from RLS. Health Care ? No, I dont think so, they feel they are privileged and I feel its all a sham just so they can get your card for unneeded referalls and charge the Government so they can make their entiled lucrative pay.

They offer crummy "soup-kitchen" services and this is what they get for it (and please note, this…read moreis public information, already published via the Ontario Government's "Sunshine List"): List of the highest-earning Nurse Practitioners at Parkdale Queen West Community Health Centre in 2022. Name Salary Position Employer Year Praneetha Mahindan $133,706.13 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Marysia Waraksa $133,366.28 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Shona Mackenzie $129,139.08 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Falko Schroeder $128,251.98 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Melissa Abrams $127,527.88 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Raymond Macaraeg $127,526.58 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Sandra Pettey $127,177.88 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Nghi Trieu $127,177.88 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Emily Kedwell $127,176.58 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 Gemma Bisessar $126,283.00 Nurse Practitioner Parkdale Queen West Community Health Centre 2022 It gets worse: Top Salaries at Parkdale Queen West Community Health Centre in the 2019 Sunshine List Alison Gillies Physician $290,587.96 Simarjot Sandhu Physician $290,587.96 Navpreet Dhillon Physician $268,626.10 Alexander Glover Physician $229,699.03 Nanky Rai Physician $208,797.78 For what?? The medical equivalent of human trafficking??? By which I mean late appointments, bad appointments, botched appointments, rude appointments, ruined appointments and - occasionally - even appointments that never really happened but were entered into their "system" for billing purposes. By which I mean an obvious and pathological obsession with the crudest form of processing of a captive population of poor people - entirely for billing purposes - a kind of never-ending ever-growing bureaucratic feeding frenzy. By which I mean an uncaring flippant and non-empathetic approach to suffering because they get paid and paid plenty whether you get better or sicker, live or die. At best - at VERY best - they are a bloated over-grown referral service - and a bad one too. And the above is by no means an exhaustive list!! Of course, they have their fans - a few of which have come to their defense here. All which is suspect - somewhat more suspect than a negative review I think - given the garrison mentality that prevails at this government-run facility. They circle the wagons, reward their groupies and flunkies and - above all - reward their own mediocrity. For which they make a sh-t-load of MONEY. And what do we get for it? Look at some of the other negative reviews on google! There should be none. We get the bum's rush! This place was nearly closed a few years ago. Too bad it wasn't. It's really NOT worth it! Go somewhere else, and get a real doctor.