Great Doctor who always helps and is compassionate. He is usually in the office later which means…read morehe is available later then most other doctors. So if you work you will have time to go after work. I appreciate all the help I have received from this wonderful clinic.

He is our family doctor for so many years and so far we don't have any complain. He is very smart…read moreand would usually stay away from giving you prescription if there's an alternative way. For example if you have stuffy nose instead of taking a medicine he recommended a steam inhalation with vicks and it works like a magic. That's what i want with this doctor, he is so concern with his patients rather than the money he'll get from the med rep :) He is very friendly with kids and a very nice person in general. We are just lucky to have the best doctor in town. We actually live far away from his clinic but we drive a long way just to get a good treatment. This is a doctor who cares a lot.

January 25 2025 the reason for my visit is my right ear is hurting me There was only one doctor…read more in the office it is nice there is two - three for the people before me and after can me seen a quicker the people before me Was here since ten o clock. Seem the care in improvement and hiring

Truly a walk-in clinic. And then you walk out minutes later with no solution or medicine because of…read moretheir "medical opinion." Instead, they give you a quick opinion and then try to add on additional services when you already know what the diagnosis is.

I've been there several times lately. Always courteous staff and short wait times (as I couldn't…read moreattend my own doctor due to my work schedule availability hours). I was very fortunate to get Dr. Valentina Peeva twice in a row! Made following up on blood work easy! Dr. Peeva was polite, didn't talk down to me and took the time to explain things thoroughly! Kind and able to use humour and empathy to make discussing some sensitive subjects easier! When not able to attend my family physician, I'm definitely returning! In today's world, kindness and people taking the time to do a job (better than) right is a rarity! Thank you Dr. Peeva! Richard C. - Cyclist

Called them looking for help. Didn't realize they were closing in 10 minutes. They said they'd…read moretake me if I was there a couple of minutes later. I took a chance on their word and sped to get there as soon as I could. Arrived right on time and THANK GOD - they took me in even though their door was locked. Super nice. Kept to their word. Made me feel important and like they sincerely wanted to help. They unfortunately had to refer me to the emergency at the hospital, but they were still really awesome. I will 100% recommend anyone needing medical assistance to go there. Great doctor and staff.

Doctor Osama Etaleb is great and the stahh friendlyread more

Since new nurses came their service is the worst these…read morenew nurses r immoral and speak so rudely in person and even more badly in phone after 5 time calling I couldn't solve my problem so I went there and she said oh I forgot to .....

This review marks my 2300th. It is fitting that it's about preparing to travel to the States, which…read moreI haven't done since early March 2020. I originally booked an appointment through Specialty Rx Pharmacy for a COVID-19 antigen test. When I arrived at the pharmacy, I was directed over to Ellesmere Healthcare Centre to check in. I got Joan at reception, who was the sweetest woman. I indicated that I had an appointment at 10:45 am. She found me and asked that I fill out a short form. The last question in a series of five was a trick. Most of the questions had me answer no. The last one asked, "Are you fully vaccinated?" I checked no accidentally. Oops! We got that straightened out. You do need to provide proof that you are you. A passport or driver's licence work. I provided the latter. Done! I had already provided my health card details online, so I didn't need to flash that. It was strange, but I'm guessing that my driver's licence proof reinforced my health card information. She confirmed that I was travelling to the States. You do need to have this antigen test within 72 hours before your departure. She had to think about my situation. I said that it was more like 52 hours. We both chuckled, as she implied that math was not her strong suit. She entered my information into the system. I had added my credit card information online, but her payment system was down. We settled payment at the pharmacy, which was smooth and seamless. When she was ready, we headed over to a medical room. She let me know that I could keep my mask on, but to lower it enough for her to swab both nostrils. She used a swab with a brush tip. She swabbed and it felt like a tickle, but without my bursting out in laughter. It was oddly enjoyable. Who knew?! She let me know that it would take ten minutes for my test result. She said that I could come back in ten minutes. I indicated that I'd wait in the waiting area, which was cool with her. Sure enough, ten minutes later, she had my printed report ready. She had also sent me a digital version of it. She asked that I look over all details to make sure that everything was good. It was. I wished her a great day. She wished me a safe trip. It was such a great experience. This clinic does take patients. It doesn't take walk-in patients, but you can book an appointment to see a doctor. The clinic is clean. The pharmacy and clinic are under one roof without any walls when you are inside. Both businesses have separate entrances. I'm guessing that it's a design trend these days. There is plenty of parking at this plaza. I wish that Chatime were open when I was there. I'll need to come back and check it out, along with the other stores. I'd return here for future antigen tests for travel. The report quality is perfect and it was $39. (429)

I've been seeing Dr. Douketis since the clinic first opened, starting in my 20s, and she has…read moresupported me through many stages of my life, including both pregnancies and raising my two children. Dr. Douketis is compassionate, caring, and truly invested in her patients. She stood by me during some of my darkest moments, and I will always be grateful. My children have been her patients since birth and are now teenagers, and having a doctor who knows their full medical history is invaluable. I also want to acknowledge Fauzya and the reception team -- they are kind, respectful, and do their best despite how busy the clinic is. I'm surprised by the negative reviews. This clinic has been consistently excellent for decades. While they are busy and understaffed, that reflects the healthcare system, not a lack of care. The entire team works incredibly hard for their patients. Thank you to Dr. Douketis and the whole team -- I'm truly grateful.

very bad. I don't think they should have license. I just hate their rude behaviour. no…read moreprofessionalism no management. no proper care. what's a stupid receptionist talking loudly and laughing loudly front of patient and eating food ". how is that possible! why their is no action. They are Earning money without proper working.

I can't even put it in to words of how disgusted I am with this clinic. I waited to see the doctor…read moreas I have fainted twice in the past 3 months and the doctor tried to convince me that fainting was normal and that I have nothing to worry about. He printed off a Wikipedia page telling me that what was happening is that I was fainting and it happens everyone once in a while.. never even asked me did I want my bloods taken or anything.. absolute disgraceful service!!

We went there last Friday. There was no lineup and everyone was very attentive and polite…read more We got the help we needed. I am going to go there when I need a "walk in" clinic. My family doctor is far to drive often. I recommend this place. It is very clean and professional.

I am really very disapointed with this clinic. Dr appoinment is not avaialble and also that, Dr…read moreneed cash money for Dr `s note. why can not they have machine? I was there and my daughter was vomiting badly I need Dr Note and receptionist said that we need cash. I said i dont have cash. she said go to bank and bring. I suppose to leave my patient in bad condition and bring cash. Also I am also very much concern about the time they give for 1 patient i.e. 4-5 minuts and if more than one problem book another visit ??????? what a bad experience i have i am still with so many issues but I am not going to book appoinment as I am very disppointed with Dr s behaviour. it should be bring into the knowledge of concern dept that patients are not satisfied with the type of care provided by thsi fascility who ever is regulating this fascility , their policies are not upto the mark and they are not successful to provide quality of service to the suffering patient.

Reception was really to rude and she behaved like kicking you out,requesting you to please first…read moreteach her how to talk and response with patient or else she has to haVe sense of humour,she must learnt respect first then set to that clinic chair.she has blonde hair and short hight. Thanks