Pains me to give this place such a bad review as I've had a couple of decent take-outs from there, but my last experience was SO BAD that I feel I need to warn people about it.
We ordered by phone to pick up, as we always have done in the past. We ordered two prawn panangs and a tom kha but when I went to collect, the gentleman who runs the place had added a 'lamb satay' to the order. Nope, not mine, I said. Yes, it's yours, the man said. We've ordered the same thing several times from Mama Thai and never included lamb satay in our order. The man insisted that we had ordered lamb satay and that he had read the order back to us, including lamb satay. Nope, I said, that didn't happen.
He was clearly very annoyed and said that I had wasted the food, but crossed it off our order and reduced the total by £3, leaving it still £7 more than the order normally comes to. I mentioned this and he said that we'd wasted the food. I said that we didn't waste it because we didn't order it. This back and forth went on a bit and I eventually got my card out to pay (I couldn't be bothered to waste more of my Friday evening on his nonsense) but before I did I said something along the lines of "I don't really want to spend £31 if you're going to keep saying this is my fault and not just admit you made a mistake." The man snatched the card out of my hand and started putting it in the card machine. And so I said forget it, and told him I wouldn't buy any of the food. He didn't want to give my card back and when he reluctantly did he shouted, in front of the whole restaurant, that I was never to return. Fair enough; I won't.
It's funny, we had an experience with Mama Thai a couple of months ago where they forgot part of our order and we had to go back and get it. The female proprietor of the restaurant was very charming and apologetic, and gave us some complimentary cans of drink. So I was pretty taken aback by how rude and aggressive this guy was about his mistake. I cannot fathom why he thought I would order lamb satay and then come and collect everything but the lamb satay. I also cannot fathom why he didn't simply shrug, write off the dish and continue with the transaction so that he would get the £31 and positive Yelp review. But instead we were banned from returning and frankly I would advise anyone against eating at the restaurant, unless they are willing to work on their customer service. read more