My husband and I were visiting our daughter in Gilroy, CA . She mentioned that she needed a new mattress - so we went on a mattress shopping adventure. We stopped at one mattress place and our second stop was Mancini's. Jake, the Store Manager helped my daughter select the perfect mattress for her budget. Jake was professional and delivered excellent customer service. My daughter received next day delivery too. The overall experience was great and I highly recommend shopping there. Thank you!! read more

I bought a bed today I had the bed customer service with Rico he was patient with me while I took my time deciding and gave a great deal I highly recommend them! read more

When it comes to retail and retail service my expectations begin and end with getting the proper change from my purchase. Nothing more. The service my wife and I received from this store was some of the best we ever received! It is a pleasure to get service was some real professional people. Dan Cox is the young man that worked with us. He was very knowledgeable and helpful in finding us the right mattress even though it took a long time. We did not get the pushy sales pressure from someone only interested in a commission, no knowledge of what they are selling and then get you out the door. The store manager, Eric, was equally professional. I can highly recommend these two if you are in the market for a mattress. read more

Called over to see a price on a piece of furniture. An employee named Steve picked up the phone and we had a quick conversation to see the price on the bed (they have this bed in store right in front of the door) and he responded that the sales are over on Sunday's and that they're open till 9pm. Basically, come buy the bed. I didn't have problem with that but I asked him again what the price was without the sale tag and he said I'd have to come point it out to him... Sadly, when your employee can't simply walk over to the bed to check the price, you need to rethink his time there. read more

Dave was a straight professional! Knew what we needed and did not waste time with sugar coating any bs. I can say i am not a morning person but the sleep And rest I have been getting with my new matress is making me wanna get up by 6 am. Not only well rested but in a good mood! Thx Dave! read more

We went to look at beds and mattresses. Jake was very helpful and knowledgeable, he showed us the different mattresses and clearly explained the difference in them all. Jake took the time to answer all our questions. I recommend visiting the store when looking for a bed or furniture. read more

Bob was very helpful today when picking out a bed frame. Made it easy to get our order shipped all the way out to Pleasant Hill. It was quick and easy. read more

I've been buying My mattresses from Mancinis for over 20 years now. This was my first time into the Gilroy store as I am now in Morgan Hill. Was met by a pretty enthusiastic guy, Alan Huston. I told him I needed a firmer mattress than the one I have since it's lost it's shape and firmness over the last 3 years. So instead of just selling me a new one, he looked up what I had purchased and recommended they send an inspector over to see if mine fell under warranty for defective. I agreed and a week later I had the inspection and sure enough, I was credited the full amount I had paid. Alan has me lie in just about every type of bed they have to make certain I went home with the perfect bed. I was never pressured and he never tried to up sell me. I could not be happier with his customer service and to top it off, the store played some awesome music! read more

Bob was very helpful, knowledgeable, and extremely patient. He answered ALL of my questions and gave us time to figure out exactly what we wanted as we went back and forth deciding what to get. So glad we came here, we didn't need to go anywhere else! read more

Anthony Cooper provided my wife and I with a truly awesome experience. Not only is he very knowledgeable, he made us feel like we were in good hands. I'd highly recommend that any prospective buyer out there schedule an appointment with Anthony. Thank you! read more

I may be jumping the gun here, as our product has not yet arrived. BUT- I was in a major pickle due to another furniture store's shady business practices, and needed to order a new bed and frame to be delivered in two days. Store Manager and team were the BOMB.COM, gave us a great deal on good product. Efficient, pleasant, solutions based and EPIC. Thanks Gilroy Mancini Team- your service level and professionalism make shopping through Brick and Mortar irreplaceable. read more

Walked into this store on a whim, and had been considering a tempurpedic mattress. The salesman was busy helping someone else and excused himself to greet me which was very nice of him because I honestly was just looking at that point checking out what they had etc... So the other customer heads out and I'm approached asked if I needed any help, and I mentioned the tempurpedic beds that I'd been looking at. He directed me to a Sealy iComfort mattress which is exactly what I was looking for. I hadn't planned on buying the bed, but of course there was a sale that had ended the day before (posted ad stated so) and he offered to give me the sale price if I was willing to put down the required down payment and include free box springs which saved me another $300 bucks! Needless to say Instead of shelling out the $2000 that I had fully expected to pay before taxes, my new bed only cost me (roughly) $1950 after tax for a cal-king! I couldn't be happier with the service provided and was even given a free cover for my mattress which according to the sales screen would have run me around $100 bucks. The salesman didn't rush me, and unlike some of the other comments left here didn't feel like sleazy used car slimy salesman often do. This is the third bed that I've purchased from them (including my kids bunk bed) and unless I move out of the area it won't be my last. Also, the prices are exactly the same as other bed stores. Don't believe me look them up online! Sleep Train's price on my mattress would have been exactly the same if I hadn't gotten the sale price. The only downside is that they are right next to a recently opened Gold's gym and the parking can be a nightmare. read more

I think because of the bad yelp review they called my husband and agreed to do the exchange a little over 2 weeks after the bed was delivered. Much happier with the medium firmness. The firm was fine for a little bit but after an hour or so I'd be sore, the times I was able to make it thru the night my body sounded like a creaky cracky mess in the morning. As far as I know they waived the $100 fee. They should. They should also change their practices so they tell people that before they buy. Shouldn't be finding out about all that on the back of your receipt. Minus a star cause I have 2 scuff marks to fix on my wall. The delivery team on the first time also didn't remove all the plastic corner pieces on the foundation/base...they said to remove. I think this caused the bed to be wobbly. Other than those things the delivery guys were fast, nice, and pleasant. read more

Have always dreaded going to get a mattress because I never wanted to feel pressured to get something by a salesman. But this was the complete opposite when working when Rico and his partner John. Rico was knowledgeable, friendly, respectful, and a pleasure to work with. He gave us the information we needed and then let us roam the floor, all while still checking on us in between. Great experience! Thanks Guys! read more

Tried to go in on Wednesday around 5:00 pm. Entered the store and walked around for a while and was greeted by no one. We walked over to the desk area where one employee was on the phone and he didn't even look up at us. He continued to make multiple phone calls and did not acknowledge us. After about 10 minutes of this, we just left. I wouldn't have minded waiting for him if he had said something, but we were totally ignored. Won't be going back. read more

I'm normally not a huge yelper, but the service I received at Mancini's was by far the best I've had in a long time. I came in to buy a new mattress, which is something I know nothing about, except I like soft mattresses, other than that I am completely clueless when it comes to brand, material, number of coils etc. These are all of the things I learned while speaking to Alan, the salesperson I worked with. He's the guy with the big burly beard and even bigger personality, LOL! He was very knowledgable and asked me a lot of questions and actually listened to my needs rather than trying to sell me. I worked in retail/commission jobs and know the drill. But working with Alan was actually enjoyable. He had a fun personality and didn't try to sell me on something I didn't want because I "HAD" to have it. I never felt pressured and he made the whole experience easy and hassle-free. Though he had other customers in the store I never felt like I was being ignored and he gave me the space to browse as well but was right there when I had a question. He even showed me the bunk beds for my sons, we are not ready for them yet, but when we are I am definitely coming back to buy from him. I have definitely found my new mattress guy and am so glad I did. The mattress I decided on is a dream! OMG!!! AMAZING!!! I never would have thought to pick the one I did. It is slightly firmer than what I would have originally picked but now that it has broken in, it is perfect and I won't have to replace it in the next two year because of it sagging. All these things I learned from Alan. If you are looking for a new bed, go see this Alan, he is hilarious and absolutely knows his stuff! He actually made the whole process fun and made the dent in my wallet hurt a little less because I knew exactly what I was getting and the quality of it. He even gave me balloons to take home to my balloon obsessed boys. They say "Thank you" by the way!! :) read more

I drove to this store from South San Francisco, because they had a chair that no other store had and I am so glad I did! I had been in a different store where the customer service was so bad I wasn't sure Mancini 's was the right store for me. But Andrew was so professional and knowledgeable that I bought the chair and a mattress. My friend who was not looking for anything , also bought a chair. Andrew is the best salesman I have worked with in a long time. GO there and work with him or Bob. You will not be disappointed! !!! read more

Alan Huston helped us pick the Best mattress to fit our personal needs. He was very knowledgeable and took his time when we could not decide. I would highly recommend shopping here and with Alan as your sales rep. We ended up buying the airloom which was a perfect solution ! read more

My husband and I were shopping for a new bed due to a recent health concern in our family and Brad was super supportive and helpful with our needs. Not only did he help us find the ideal bed; but was also eager to help us save money by really working out a great price for our family budget. Brad and the rest of the staff were outstanding and we will definitely be come back in the future! López Family read more

Went in because I need a new mattress to help with back problems and recovery after back surgery. I told Anthony what I was looking for and the first bed he showed me ended up being perfect! He was so helpful in making sure I made the right decision for me, and worked with my mom and I to give us the best deal possible! I left not only having purchased a mattress, but also THREE memory foam pillows, free delivery and installation, and microfiber sheets! read more

Today Alan Huston helped us find the perfect dresser and night stand!

My wife and I needed a new bed so we walked in, looked around and found an awesome mattress, head board and frame. Ted the sales guy was awesome in the beginning. The bed was to be delivered and set up with the old mattress relocated into the guest bedroom in stead of hauled away. Well, they brought in the new mattress, frame and headboard, set it up and leaned the headboard against the wall "(we forgot the bolts)" and they just leaned the old mattress against the wall in the hall, must have been too close to quitting time to go the extra mile. I figured since I'm handier then a swiss army knife I can use my own bolts but the problem was that the bolt holes to the head board did not line up to the frame holes, no wonder they lied and said and they forgot the bolts it wouldn't of mattered if they had the bolts in the first place. So, being the marcgeiver that I am, I drilled new holes in the frame and they were perfect BUT!!!! now the threaded inserts where the bolts go were stripped out so i couldn't tighten them properly. 4 hours invested already trying to be nice. So, I called to request a solution, they sent me adapter plates that pushed the headboard to the left un evenly. LOL! That was so funny. 5 hours invested now. I called and requested a new head board and frame and Ted, the (Jenioius) got all smart mouthed with me and said since I made my own holes there was nothing he could do. Dear Ted: Next time you sell a bed frame and head board please make sure all the parts assemble correctly. I would not be sleeping with my $1,646.00 bed that has a head board leaned up against the wall if you would have just sold me the correct items in the first place. Now you have me on YELP writing a bad review for the service you provided to my wife and I. I now feel like I have a bed from the Goodwill except the goodwill would have probably made it right. Thanks so much Ted for taking my hard earned money and giving me a big headache. Your the best Ted. read more

Excellent service kind people great prices setup great second time I have bought from them read more

Mancini's Sleepworld - My new bed - Furniture Stores Near Me - Gilroy, California

Loved my experience here today. Even with low staffing Anthony Cooper went beyond regular customer service for me. He was helpful, knowledgeable and patient! Definitely would go back again for my next purchase. read more

Leadership is poor here with terrible customer service. Worst mattress store in Gilroy

People, if you want a good value for your buck- check out Mancini's in Gilroy. Talk to Jake- he is very knowledgeable and will give you different options for your sleep needs. We told him what we wanted and what we could afford- and we got a great mattress . We were so happy with our mattress that we went back and got another mattress for our spare room along with a beautiful dresser . We are so happy we can't thank you enough Jake. Call Jake- you won't regret it! read more

Extremely satisfied with our mattresses and customer service! Their manager Jake S. goes above and beyond for a comfortable customer service experience with no pressure and provides great knowledge to make sure you get exactly what you need! Would absolutely recommend to my friends and family! read more

Bob Gutierrez is the best!!! My husband and I were interested in the Tempurpedic mattresses when we met Bob. He didn't try to sell us the top model or give us any sale pitches, in fact he didn't even tell us about the store credit offered when you by a tempurpedic because he wanted our decision to buy, to be solely our decision. Bob was very knowledgeable and were recommend seeing him if you are in the market for a new mattress!! read more

My hubby and I went in to find a mattress with our crying baby. We didn't think we would pick something out since our baby was being quite fussy. However, we ended up walking out buying a mattress and a dresser! Juan was our associate who took the time to show us the differences between the merchandise and was patient in answering our many questions while our baby was being loud and fussy. Juan was very friendly and made us feel like we weren't pressured to make any quick decisions. We felt totally at ease trying to make such an important decision... Towards the end we felt comfortable with our decision and had smiles on our faces with the overall interaction we had with Juan. He was funny, welcoming and very helpful. We will definitely return for any future bedroom purchases and ask for Juan! read more

My first time shopping for a bed was a breeze! I had the best experience at Mancini's sleepworld in Gilroy, CA. I was greeted by a gentleman named Rico Fernandez who was friendly, knowledgeable, and very professional. He took his time going over step by step details for my desired likings. I now will have my dreams come true and sleep on cloud nine due to this wonderful experience. It's safe to say, I will rest assured knowing I got the best deal. read more

The team of by Bob, Alan and Juan were helpful and accommodating. We needed to hold off on delivery of the mattress due to the bed delivery being later. They worked with us and were ready when we gave the ok. Delivery was easy and quick with a temporary bed frame. Great service all around. read more

Always fantastic service. We have purchased 4 new mattresses for different rooms in the house. It's always an easy pain free experience. Here's to a great nights sleep. read more

Bob was great, no pressure buying is the best. Like I told him my husband and I buy from people we like . He had great customer service and I am so excited to get our new Aireloom mattress. We went to different stores and honestly it's not cheap but was the most comfortable bed I have laid in. Also getting an adjustable base. read more

I have never had a worse shopping experience in my entire life. This was hands down the worst place to go for a mattress/furniture. Mancini's Sleepworld employees are obviously paid way too much in commission and not enough is hourly pay. Here is why you shouldn't shop at Mancini's Sleep World: The sales man: *He was helpful until we agreed to buy (obviously they're paid way too high in commission). He also rushed us after we said yes because, God forbid, he was 23 minutes into overtime. *He sold us standard pillows for a king mattress so they didn't fit our pillow cases (I mean, come on, you work in the business, you should have known they wouldn't fit our KING pillow cases for our KING mattress) *He ordered the wrong mattress (we spent over an hour sitting on the Sealy Introspect and the Sealy Stillness, the two firmest Embody beds, yet we received the Prophecy..) *He ordered the wrong nightstands (I asked for the 23" Aspen Cambridge nightstand and received the 28" nightstand, so our furniture didn't fit in the room) *He LIED TO OUR FACES and said that the Ergo Adjustable box was only going to cost us another $400, for that price, it was like "eh, why not?" NOPE! it costed $400 dollar more EACH twin box, costing us a whopping $800 MORE. and last, but definitely not least...... *HE WOULDN'T PRICE MATCH AMAZON (He said amazon wasn't a real store?! Really?) Now for the delivery men: *They did not confirm delivery date and showed up randomly without a confirmation call *They did not take the box spring of our old mattress out of the house (.....but they took the mattress top??) *They left all their cardboard boxes and trash in our room *They broke our bed and didn't say anything... Like we wouldn't notice?! *The chesser, nightstands and foot of bed had dinks and scratches in them *We had to pay them before they brought in our furniture, and DIDN'T GIVE US A RECEIPT!! When we asked for a receipt, they said they only had one copy. WTF!!! I wouldn't have been so upset if all of this didn't cost me so much money. We spent $5,200 with Mancini's Sleepworld and they didn't even take care of us. It's very sad. read more

Very clean and friendly staff!!!! Come buy your bed here!!! Jake was awesome!

We had an amazing experience here at Mancini's in Gilroy. Got a great deal on a bedroom set and were very pleased with the level of customer care! read more

I went in not expecting to buy anything, we all know how that works out... my current mattress was only 4 years old, but it was just too soft and my back was starting to feel it. I just wanted to look at what they had. The sales floor guy, Ted, showed me some great models that they were transitioning off the floor to make room for the newer ones. I ended up saving thousands of dollars on an Aireloom mattress. It was delivered to my house 3 days after the purchase at the exact time they told me it would be here. The sales guy wasn't pushy at all and answered all of my questions. Delivery guys were kind and on time. This mattress is pure bliss! read more

We recently purchased a new mattress set from the Gilroy store and could not be more pleased with our buying experience. Jake, the sales associate, was very helpful in getting us to just the right mattress for us. He was very informative, courteous and not the least pushy. He went out of his way to get us a great price. Highly recommended! read more

Words cannot express the excellent Customer Service that Jake and Rico are willing to do to make you happy. They exceeded my expectations in making me very happy with my purchase. They have high integrity and passionate about their work, and have very good work ethics. I highly recommend this store and their staff particularly. read more

The sales gentleman was nice enough. Asked us if we knew what we were looking for (which we did) and brought us to the place we needed to be. Since we came in knowing exactly what we wanted, we were in and out in about ten minutes. Their delivery system however, ruined our experience. First of all, they call you and tell you a time. A non-negotiable time. If that time doesn't work, too bad, pick another day please. And when the delivery people did show up (an hour after their two hour timeframe), they guys were in a massive hurry. They knocked two of my canvas portraits off the wall and broke one of our light switches. When we switched the bedframe out for a shorter one in another room, we come to find that they chipped a huge chunk out of our brand new baseboards. I am disappointed. read more