They did my taxes last several years. Didn't get last year's in until November. Now, I am hearing…read morefrom the IRS that losses were mis-categorized and I have already had to pay back money on 2020, and now it looks like more for 2019 likely, but I can't be sure, because they took the returns off the smartvault. Noone responds to emails or phone calls. Paid extra for Audit protection, but no-one responds. At this point O might have to look into legal recourse. I can't be the only person scammed by these guys. Now, automatic reply on email states everyone resigned but Charles would return message within a week. It has been at least 2 weeks with no response and no phone or office to call. Charles sent out an email in February indicating he is moving on to be a speaker/ influencer. Only if he os teaching how to scam money and walk away.

I wanted to support a minority owner business after moving to Texas but....I have NEVER heard of a…read morefirm not accepting any NEW clients because they are fully booked and I have NEVER heard of a receptionist or firm needing your Net Worth or anything else to put you on a waitlist. Please read all the reviews and save yourself the time and run...

I have been using Brian for a few years for Corporate and Personal returns…read moreI have found him very knowledgeable, reliable, honest and always VERY responsive! His fees are fair and he is easy to work with: easy instructions to upload docs into portal, review of documents, etc. Thanks Brian for your support. Dan

We have been using Brian for our taxes since 2014, and it continues to be a great decision. We…read morefirst met with him when we lived in Chicago and continued to send our paperwork his way after we moved to Austin. The opening of the Austin office is fantastic -- even though we do everything through the portal, it's exciting to have a hometown option. The process is easy: upload all of our documents to the portal, he sends questions our way, and then we see a draft and final copy. Also, when I changed jobs midyear a few years back, Brian provided quick and helpful info that helped us make informed decisions. Overall, I continue to recommend his services highly!

I have 2 small businesses with tax issues from last year. My request is Urgent,…read more They responded with "it will be 6 months before we can look at your file." Obviously not a good match. Since I have nothing to say, I've said nothing. But. They have harassed me for a review.

I want to update my review with additional information…read more Shortly after I posted my review, I received a call from Dana. She wanted to check whether I had received an email from Samantha so she gave me a name to search for. I found it so I pointed out that the email did not give any indication of a business response and I was waiting for a phone call, not an email as Sue had promised. This company has good intentions but poor communication issues. Dana seemed unaware that her folks could text so I pointed out that the text messages (through Yelp) had been flawless. I told Dana that I would upgrade my review from 1 to 3 because of her follow through. Dana waited a reasonable time before making a follow up call. She asked me if I got her emails and I said no so we did the search thing. I searched for her email and it came up "Executive Assistant". Talk about a spam flag! Sorry Dana, that's an email I would never open without an advanced "heads up" warning.

I have been using South Austin Tax for years. I have never been disappointed. Kristen has been the…read morebest! I truly appreciate that she is so knowledgeable as I can come to her with any question and she is able to respond pretty much off the top of her head with the answer. I highly recommend using them if you have any tax needs. Bring your information. Answer any questions. Get your resolution. What else do you want?

I've come here two years in a row and absolutely love Kristen. I read some of the other reviews and…read morewas honestly shocked what people said given I've had the exact opposite experience - twice now! She's kind, professional and very knowledgeable about all things taxes. She took time to explain to me why I owed what I owed. She also provided recommendations about what I can do differently to hopefully not owe next year. I highly support this wonderful woman owned business and encourage folks to come here. You will not be disappointed. Thank you, Kristen!

We've had a consistently excellent experience working with our CPA for both our personal and joint…read moretax filings. Their level of thoroughness is truly standout, they take the time to understand the full picture of our financial situation, ask thoughtful questions, and ensure that nothing is overlooked. We've always felt confident that every detail is being handled with care and accuracy. What we appreciate most is the proactive approach offering guidance, flagging potential considerations ahead of time, and helping us make informed decisions rather than just reacting during tax season. It makes a big difference in how prepared and confident we feel year over year. Overall, we highly recommend Bryant CPA services to anyone looking for a knowledgeable, detail-oriented, and client-focused CPA. It's a relief knowing our taxes are in such capable hands.

Having known Will for over 20 years it was a no brainer to switch over my tax preparation to him…read morewhen he opened his CPA firm. Will is the best CPA I have worked with. He is very thorough/detailed oriented and has provided me with guidance that I needed for my business and personal tax returns. Will worked with my small business to transition from an LLC to a S corp. I view his services as much more than tax prep and more as a small business consultant. When I hear people dreading doing their taxes, I have to laugh. They've obliviously never worked with Will. If you are looking for personal or business CPA, I can't recommend Will enough.

Here's my experience. Took about 2 week for my accountant to get me the proper documents. When I…read morefinally uploaded everything it took another 2 weeks to get a basic reply back. I had to go into the office in person multiple times just to get a response. Multiple people deflected me to other people who didn't help. Could hardy get someone to answer the phone. My accountant was incapable of sending me an email for most of the process. Almost 2 months later my return was finally ready, and the cherry on top is they charged me almost $400 for an individual basic return! I would never recommend this business to anyone. Stay well away

David has been doing my taxes for the last 5 years. Being a 1099 subcontractor definitely adds a…read morelevel of difficulty to the situation, and David has helped me through it all. He has actually pointed out different scenarios that I could start taking advantage of for future filings. Over the past 5 years David has made a FEW mistakes in regards to communication...S#%t happens. I told him- he apologized- case closed. I WOULD recommend David to others who are subcontractors/1099 etc. Just remember though, HE IS A TAX GUY. I tell him every time "I hate being here!" I hate paying a whole bunch of money to the IRS just like everyone else. On another note his pricing is fair, and I do believe he does a lot better job than I could do myself!

I have been a satisfied customer of this firm for years. However, everything changed this year when…read morethe accountant I had been working with passed away, and I was passed off to an incompetent accountant. Only when I found a huge mistake that accountant was in the process of making was I passed off again to one of their partners. The partner was rude, condescending, and arrogant. Frankly, I would tolerate her attitude if she was any good, but she's not. Her skill level is average--if that. Our return is simple. Yet, it baffled the staff accountant. The partner was overwhelmed and took her frustration out on me, complaining of having "782 returns to complete and not having had a vacation". Too bad, hire more staff, and get the returns done correctly and on time. Don't complain to me. I would not recommend this firm for several reasons. First, I wouldn't trust the competency of the staff. Second, I wouldn't assume your taxes were even being done, much less on time. Finally, their accounting staff will likely treat you disrespectfully and condescendingly.

Tried to contact the owner or the person in charge multiple times about an issue I had with my…read moretaxes and I cannot get a response Filed my taxes within time way before the deadline, and they missed it and had to file for an extension without any compensation or excuse

Dear Lord, I can't tell you more emphatically to RUN away from these people. I was referred to…read morethem to "clean up" my books. I was there for 4 years. In the fourth year I'm told, "your taxes have been done wrong for years and you should hire an attorney to fix it." We then discovered that they hadn't disclosed my "rental property" had in fact been . . . rented. That's 3 years of rental income . . . late. That means another check and penalties. When I complained, the douche replied - in an email cc'ing people I've never met - acting like it was MY bookkeeper's fault? I forwarded an email where we expressly stated the RENTAL PROPERTY was rented - from three years ago - and then I never heard back. IE. Their customer service is amazingly worse than their tax preparation. PISS POOR

I called six weeks ago to set an appointment with one of their CPAs. The only time I got a call…read moreback was a week after my initial call asking me to put a credit card on file with them so when one of their CPAs finally got around to calling me or making an appointment, they'd have a way to charge me (sure, okay.) Well, they never bothered to reach out after that. I guess I'll call a different firm that has the capacity to take on a new client. What a waste of time.