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    Manhattan Deli

    4.5 (2 reviews)
    Open Open 24 hours

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    11 months ago

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    Walgreens

    Walgreens

    1.7(15 reviews)
    3.6 mi
    $$

    I needed some typical things that travelers need, and decided to stop at this Walgreen's which is…read morequite near our hotel. The store was not very busy. A staff person greeted me, and expertly answered my questions as to where to locate the products I needed. Walking the aisles, I found the store to be very well organized, neat and clean. The manager should be proud. In other words, a successful shopping foray.

    I'm going to try to sound as respectful as possible, but everyone working the morning shift today…read morewas rude as fuck. If you don't know how to provide basic customer service or speak to people respectfully, you probably shouldn't be working in customer service. I placed a pickup order yesterday for some Maybelline products. Of course, the concealer I received was already open and looked like someone had used almost all of it. I called the store around 7:30 last night and specifically asked if I could come in the morning to return or exchange it. I was told yes, as long as I had my receipt. So I come in this morning, and suddenly I'm being told they can't do anything without a physical receipt. I explained that it was a pickup order and showed them the information from my order. The woman working at the front counter was extremely rude and told me she wasn't going to do the return because the transaction was underneath her name. She literally turned the register around and showed me that she was logged into it. At that point, I asked for a manager. The manager comes around the corner huffing and puffing, and I explain the situation again. I had purchased two Maybelline products that were part of a buy-one-get-one promotion, plus a $5 off promotion. I wasn't asking for anything unreasonable--I simply wanted to exchange the defective/open concealer for another color or return it. Instead, they were trying to charge me full price for the replacement product, completely ignoring the promotion that was applied to my original purchase. The entire issue was over a $7 product, but the way I was spoken to was completely unacceptable. I am NOT someone who normally complains, but I will not stand there and be belittled or made to feel like I'm dumb as fuck when I've worked in customer service for 15 years and know exactly how you're supposed to speak to customers. I have already called corporate, and I will be getting the general manager's information and making a formal complaint. I don't give a fuck who you are--if you work in customer service, you need to treat the people spending their money at your store with basic respect. The product being defective was frustrating enough. The attitude from the employees was what really made this experience unacceptable.

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    Walgreens - The return

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    Manhattan Deli - convenience - Updated September 2026

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