I've always been a sickly kid, so when I moved to Manila and got exposed to pollution every single…read moreday, my visit to clinics became more and more frequent. I was lucky to have discovered Healthway early on, because they had everything I needed at such a convenient location. A couple years ago, Healthway Manila used to be just inside Robinson's Place along Padre Faura. Now though they moved outside the mall, to the corner of Padre Faura and Jorge Bocobo. I haven't been to their new location yet, but if their service didn't change, then I don't care. I will keep my 5 star rating. They have everything you need here: dentists, opthalmologists, oncologists, all sorts of -ists, ENTs, etcetera. You don't even have to set an appointment. Just walk in, tell them what ails you, and you'll be taken care of. I guarantee it.

When you think about PGH, what comes to mind is the crowded rooms and queues because it's one of…read morethe biggest public hospitals in the metro equipped with the most competent doctors. If you wanna take advantage of the latter but hate the hassle of having to line up for a long time just to get a quick consultation, PGH now has a new facility that will cater to your needs. Their new medical arts building is equipped with everything new but with same level of competence. You only have to pay a wee bit higher than what they offer on the main building but a wee but lower than what you'd pay at a private clinic. I would often visit the food court on the second floor because it has some of the known fast food chains and because I would always go for the tofu sisig. It also saves me the hassle of walking to grab a grub at Robinsons Ermita which is farther.

This Hospital was teeming with bright minds and excellent staff but they need more training…read more Simple procedure: Re-insert condom cath IV Monitor Alarmed Pulse Ox Machine Alarmed Drained the line bottle All of this was done with one pair of gloves!!! They even got the guts to post AJA standard. Too many mis-steps to mention but i won't elaborate. In fairness most of the staff are nice to dealt with. All in all Manila Doctors needs to improve their PPE's protocol and approach to a sick and dying patient. This is not the same Manila Doctors i knew before. So the value of your money doesn't commensurate with the service today.

If you think you are paying for a private hospital and convenience, you are fooling yourself. Had…read morethe worst experience and would never recommend this hospital. If I can score it lower than 1, I will. I tried to email them and resolve this privately but I gotten nowhere. Maybe Madocs thrive with incompetence and continue to be incompetent. I wrote a letter formally documenting a service failure we experienced at Madocs facility yesterday, June 29, 2026. What was supposed a joyous occasion - finding out the gender and checking the growth of my baby, turned out to be a nightmare, and became an emotional distress. We arrived for my scheduled CAS Ultrasound at 24 weeks AOG from our doctor referral slip listing 3 doctors. Their staff informed us that there's no available doctor. No explanations, no apologies. The worst part is, we tried to schedule ahead of time and they mentioned to directly go to OB Gyne Ultrasound Diagnostic Unit and appointment is not necessary. So we woke up at 5am and went their as early as we can. I was at the hospital at 7am. The ultrasound unit opens at 8am. I have waited for 1hour inly to be dismissed without any options provided. We contacted our doctor (Ob Gyne) stating that the doctor (Sonoligist) who she recommended was out. Our Doctor (OB Gyne) asked us to go back to Ob-Gyne Unit and provide our referral slip with 3 doctors on it. The receptionist then informed us that the 2 Doctors are only available Tuesdays and Fridays, and the Monday doctor was absent. No other sonologist was available to perform the CAS. Additional Concern - Staff Conduct: When we were informed that no doctor was available, with simple "Absent ang doctor" with no apology, no acknowledgment of the inconvenience, and no offer of alternatives or next steps. As a pregnant patient who traveled at 5:00 AM, this lack of empathy was deeply disappointing. I had to go back to ask for more options - which she provided the schedule of each doctor. Why this matters: 1. No Contingency Plan: CAS has a limited window. Relying on only 1 doctor with no backup is a systemic risk. 2. No Proactive Communication: As we tried scheduling thru viber, we were advised that there's no online booking and just go directly to OB-Gyne Unit. What is the use of the viber number provided if we are unable to confirm appointment? If we were notified in advance that the doctor would be absent, we wouldn't have to go through this. 3. Poor Patient Handling: Frontline staff should be trained to respond with empathy and solutions, not dismissal. I work in BPO where we are trained to de- escalate and offer alternatives even when service cannot be rendered. For a hospital with the motto "With you every step of the way," I expected better. It feels the opposite to be honest. My request: 1. Implement a backup sonologist policy for time-sensitive OB ultrasounds, or a 24-hour advance notice system if the doctor is unavailable. 2. Retrain frontline staff in the OB-Gyne US unit on empathetic patient handling and service recovery. My concern was never reviewed and thus it wont prevent other mothers from experiencing the same. I will never stop telling people how Madocs gave me anxiety, fear and depression.

Not a fan of this place ever since my dad died back during the covid pandemic. He was admitted to…read morethe hospital and some doctor friends of ours from other hospitals immediately told my mom that he should not be given the drug Remdesivir due to it's negative side effects to kidneys (my dad had kidney issues at the time). We especially went through the trouble of procuring a costly alternative drug from overseas for his use and the hospital agreed to use it instead for him(my mom was really adamant about it). But he still eventually passed. When we reviewed the drugs he was given when we were settling the bill, we noticed that they went behind our backs and gave him Remdesivir anyway. And with multiple doses per day too. In the end, his main cause of death was from septic shock due to kidney failure.

Back in 2013, I went to Palawan on a business trip and didn't bother putting on insect repellent…read morethe whole time. I paid for this by contracting a new and more virulent strain of dengue and bringing it to Manila, where I got sucked by another mosquito, which then bit my sister. So both of us ended up with dengue in Metropolitan Hospital, trying our best not to bleed out of our eyes and die. My sister only had second-degree dengue so she got off easy. I, on the other hand, was so close to dying I got sad looks from the nursing staff. My platelet count dropped to 4 -- context: normal number is 300. I wasn't allowed to brush my teeth because if my gums bleed, the bleeding won't stop and I'll die. The best part of that experience was that the whole hospital rallied to save me. The doctors were there for me, the nurses kept sneaking me Jell-O, and some of the staff even donated blood so I wouldn't have to pay for the blood bank. In the end, I survived, and it was thanks to the wonderful people in this hospital.

Come early as 6 AM. Expect a queue in registration. Laboratory/Blood Extraction waiting are is…read morecrowded and Xray department too. Prepare to pay 50 Php of you don't have stool with you or you can bring your own.

I now have firsthand experience of PGH's poor service--both before and after a medical…read moreprocedure--as well as their inadequate handling of complaints. This is no longer just about my relatives; I can personally attest that PGH's service is truly disappointing. A hospital does not automatically become "good" simply because it has UP-trained doctors or produces research outputs. That assumption must be challenged. Our complaint has already reached the UP leadership and the Department of Health, as PGH itself appears indifferent--particularly its doctors, personnel, and departments. My concern now is that they may attempt to distort the facts once this issue is brought to a proper forum. I strongly advise others to disregard comments posted here by PGH employees or UP students. What truly matters are firsthand experiences, and those reveal the reality far better than institutional claims.

I called for oncologist from US ,the person answered the phone doesn't listen and keep on hanging…read moreup. When I was transferred finally same issue. I complaint on the 4th call the receptionist went there and connected me to a live person. I was able to ask my question. The amount of time I keep calling is so stressful. I am not satisfied with this kind of service.