Some nurses are not approachable. HMO Processing is too long. It take almost 2 hrs. Some doctors…read moreare also unprofessional

To whom it may concern,…read more I would like to inform your great officethat it took us 10hrs just to process our billing.11-9pm ,my father was supposed tobe discharged at /om but was released 9pm due to the incompetenct of your staff.We were even charged 3800 for room because of that delayed.none if your staff located your doctor,no managers as per your staff.Even gave us a reason if problem persist inyour department who will be contacted,theanswered 'DEPENDE',iyour staff dont have any idea where the dictors are.seems they dont care.thats the impression they made.What kind of billing dept you have that will take 10hrs to process this making us like begging and waiting to be served.is this how your or lgreat hospital provide services for medical assistance?You are doing public seevece,but your employee seems just there because if monthly salary that shows no concern at al.Hoping you can di simething about this and most importantly.train your staff to be a human.it seems you emplyed an AI,programed to do routined act without compassion.Hoping that you

Could definitely use major upgrading and renovation, like many other public hospitals in the…read morecountry. Doctors and nurses though, are fairly good; they have to be, given the large of number of patients they need to attend to per shift. I had a chance to visit someone who was admitted to the charity ward and it was not an enjoyable experience. I really hope that the hospital could somehow get more funding, or at least a sponsor for more fans and better lighting. You do have to respect the fact that this medical institution takes in patients who could otherwise not afford medical care. The area around the hospital is not safe, especially during the hours where they aren't many people about. There has been repeated muggings and snatching of cellphones within the immediate vicinity, including areas of the hospital that are easily accessible to the public such as the emergency room or the parking lot.

Even with medical insurance, I always try to worm my way out of a check-up. In my experience with…read moreso many medical institutions in the Philippines, this is always a hassle. I hate waiting for my turn at the doctor's office with all the other sick patients coughing and wheezing away beside you. I always feel like I'm bound to get sicker than actually get well when I come in for a check-up. I was really surprised with my experience at Healthway Medical in Greenbelt. First off, as a medical clinic inside a mall, I had low expectations. So was very happy that they provided such good service, even better than most big hospitals. You come in and it's easy to talk to the people there to find out what the steps are. If you are a new patient, you will be directed to a computer kiosk where you can enter your patient information - very modern! Then proceed to the counter where they will ask you want you what kind of doctor you need. There was less than 5 minutes of waiting time before I was escorted to the doctor's clinic by one of the staff. The doctor was very thorough with the check up and I was satisfied with the result of the treatment. Next time you need medical advice, I would highly recommend seeking it at Healthway Medical. The service there really made me smile.

Every year I'm required to take my physical exam for my company's records. My company has partnered…read moreup with Healthway Medical this physical exam. Out of all the branches that I've tried, I can truly say that I like the Greenbelt branch the best. Not only does the place look new, the staff is very accommodating! I was very privileged to have experience the Healthway VIP treatment - there's a separate waiting room with TV (woohoo) and comfy coaches. Tip: make sure you bring a book or a game to play. There's always a lot of people here so you could be waiting and waiting. Also make sure to bring a bottle of water so that when the time comes and you need urine sample, you can easily give it. The whole place is well ventilated, it sometimes gets too chilly for me so I always make it a point to bring a jacket! The doctors here are very nice and super helpful - just ask away and they will try their best to answer you.

I'm the type of person who rarely gets sick, but when I do I'm total baby - complete with crying…read moreand delirious dreams. My brother would immediately (and while panicking) send me to the emergency room and our first choice would always be UST Hospital. PROS: I had this nasty viral infection a year ago. It had all the symptoms of dengue, except that my platelet count wasn't as low as it's supposed to be when someone has dengue, so it's technically not and it's just a viral infection. That's what the doctors at UST Hospital's Emergency Room diagnosed me with and they made me stay in the ward overnight. They couldn't give me anything though, since there are no antibiotics for viruses. So I had to ride it out while they'd occasionally inject pain meds and hydrating stuff in my IV drip. They actually diagnosed me quickly and cared for me properly, that by the next day, my signs were looking better and I was discharged. CONS: It's probably an expensive private hospital, since you have to pay for everything, even the syringe or the basin you puke on. Thankfully, I have health insurance, so it covered most of the cost; I don't know if it's just a preconceived notion knowing that they *might* still be students or interns, but I found that when they inject me with a syringe, it's more painful and they take more than one try to get to the vein. TL;DR: UST Hospital is a decent private health provider that has really good service and modern facilities.

I now have firsthand experience of PGH's poor service--both before and after a medical…read moreprocedure--as well as their inadequate handling of complaints. This is no longer just about my relatives; I can personally attest that PGH's service is truly disappointing. A hospital does not automatically become "good" simply because it has UP-trained doctors or produces research outputs. That assumption must be challenged. Our complaint has already reached the UP leadership and the Department of Health, as PGH itself appears indifferent--particularly its doctors, personnel, and departments. My concern now is that they may attempt to distort the facts once this issue is brought to a proper forum. I strongly advise others to disregard comments posted here by PGH employees or UP students. What truly matters are firsthand experiences, and those reveal the reality far better than institutional claims.

I called for oncologist from US ,the person answered the phone doesn't listen and keep on hanging…read moreup. When I was transferred finally same issue. I complaint on the 4th call the receptionist went there and connected me to a live person. I was able to ask my question. The amount of time I keep calling is so stressful. I am not satisfied with this kind of service.

Hi-Precision is my To Go place whenever I need to do a lab test (blood/Urine). The team is…read more professional and the place is modern and clean. It can get quite packed but they open early so it's good to go then. But the wait is never too long and they are well organized. Furthermore you get the results online and it's fast as well. Their pricing is reasonable.

Efficient, courteous, on time, easy access. As a visiting lab testing service I was very happy.read more

If you think you are paying for a private hospital and convenience, you are fooling yourself. Had…read morethe worst experience and would never recommend this hospital. If I can score it lower than 1, I will. I tried to email them and resolve this privately but I gotten nowhere. Maybe Madocs thrive with incompetence and continue to be incompetent. I wrote a letter formally documenting a service failure we experienced at Madocs facility yesterday, June 29, 2026. What was supposed a joyous occasion - finding out the gender and checking the growth of my baby, turned out to be a nightmare, and became an emotional distress. We arrived for my scheduled CAS Ultrasound at 24 weeks AOG from our doctor referral slip listing 3 doctors. Their staff informed us that there's no available doctor. No explanations, no apologies. The worst part is, we tried to schedule ahead of time and they mentioned to directly go to OB Gyne Ultrasound Diagnostic Unit and appointment is not necessary. So we woke up at 5am and went their as early as we can. I was at the hospital at 7am. The ultrasound unit opens at 8am. I have waited for 1hour inly to be dismissed without any options provided. We contacted our doctor (Ob Gyne) stating that the doctor (Sonoligist) who she recommended was out. Our Doctor (OB Gyne) asked us to go back to Ob-Gyne Unit and provide our referral slip with 3 doctors on it. The receptionist then informed us that the 2 Doctors are only available Tuesdays and Fridays, and the Monday doctor was absent. No other sonologist was available to perform the CAS. Additional Concern - Staff Conduct: When we were informed that no doctor was available, with simple "Absent ang doctor" with no apology, no acknowledgment of the inconvenience, and no offer of alternatives or next steps. As a pregnant patient who traveled at 5:00 AM, this lack of empathy was deeply disappointing. I had to go back to ask for more options - which she provided the schedule of each doctor. Why this matters: 1. No Contingency Plan: CAS has a limited window. Relying on only 1 doctor with no backup is a systemic risk. 2. No Proactive Communication: As we tried scheduling thru viber, we were advised that there's no online booking and just go directly to OB-Gyne Unit. What is the use of the viber number provided if we are unable to confirm appointment? If we were notified in advance that the doctor would be absent, we wouldn't have to go through this. 3. Poor Patient Handling: Frontline staff should be trained to respond with empathy and solutions, not dismissal. I work in BPO where we are trained to de- escalate and offer alternatives even when service cannot be rendered. For a hospital with the motto "With you every step of the way," I expected better. It feels the opposite to be honest. My request: 1. Implement a backup sonologist policy for time-sensitive OB ultrasounds, or a 24-hour advance notice system if the doctor is unavailable. 2. Retrain frontline staff in the OB-Gyne US unit on empathetic patient handling and service recovery. My concern was never reviewed and thus it wont prevent other mothers from experiencing the same. I will never stop telling people how Madocs gave me anxiety, fear and depression.

My mom was sent to the E.R. she's cold but they don't even give her socks to cover her feet. its…read moreemergency so expect it that most patient comes in barefooted for senior like her they should have offer her even sock to cover her feet but they dont. called the billing office so they can give slippers and charged it on the bill but they dont offer it. They dont care about the patient they are more concern on the payments. Bad service from the doctors and nurses and they overcharged patients with service that any patient don't even deserve.