Beware! The advertisement, brochures, and reviews are deceptive and misleading…read more Here's what we experienced at this facility. GNA ratios reportedly average 1:15, making adequate patient care nearly impossible. Nurses often appear more focused on congregating at the nurses' station or visiting other units than working together as a team. Cleanliness throughout the facility is subpar, food quality is less than desirable, and basic supplies are frequently unavailable. Families should be prepared for bedridden or two-person assist patients to remain in soiled clothing or bedding for extended periods before receiving help. This environment raises serious concerns about dignity, hygiene, patient safety, and overall quality of care.

I have a family member who is there for rehabilitation from a very severe accident…read more She able to assist somewhat with repositioning but however requires total care, she is not able to get out of bed or do things for herself completely due to her injuries However it has been a nightmare when it comes to the 3-11 & 11-7 aides & nurses My family have constantly received calls from our loved one crying and fussing how in the evening/night she hasn't been changed and left in her fluids/waste for hours, no one has come and did rounds and more importantly nobody answers the call bells I came to the facility three times in one week to change her and each time I cut the call bells off and cleaned and changed het We have gotten call at 2 am because again she was soaking wet and just left in her own urine For each time that we popped up is when someone pretended to come and assist her This may be a suitable rehab place for some but my family and my experience has been horrible and I do not recommend And please I don't want anybody from this business or affiliated to contact me about this review I'm not changing it or taking it down......there needs to be some kind of accountability and consequences for the inadequate and non consistent way that patients are receiving care

We moved my dad into Arden Courts, Towson in October 2021, from a recent stay in a hospital for…read moreevaluation of his dementia. Overall, the facility is nice, it's clean, and there are activities that help many of the patients. The PT that comes in to help the residents is the best. However, when we applied, they happily came to our residence to get the non refundable "administrative fee" of $4k, paperwork and a few personal belongings. We were new to this, which they knew. We were never given a list of things to bring for my dad to help out, such as how much clothing, and what type of clothing, toothbrushes, razors, shoes etc. We were never told what to expect or how to communicate concerns. They did not shave my dad or groom him on a regular basis. My mom would bring his electric razor to shave him when she visited. Their beds are twin beds, close to the floor but are not hospital beds and don't have side railings. They medicate per a part time Doctor and part time Psychiatrist with no communications to the family. At one point my dad was so over medicated, he couldn't hold his head up and could barely eat. The mental health med, prescribed by the psychiatrist without any knowledge to us, is very strong. It was stopped once we questioned why it was being given. Be prepared to pay additional fees each month. The staff, while pleasant, are always on their personal cell phones not paying attention to patients. The Director has an extremely passive aggressive communication. Anything that happens is never her fault. The blame is frequently reversed or pushed elsewhere. It took us weeks to get a caregivers meeting scheduled. Weeks went by with no communication regarding the meeting. Once the meeting occurred it was the Director and the head nurse. No Doctor, no psychiatrist no other individuals. At this point, we are moving my dad. The Director has made repeated calls to the rehab facility and my mom requesting to evaluate him to bring him back. There are other facilities. This place may work great for some people. It's not for us. We wished to be involved in my dads care and visited many times a week. There just seems to be minimal coverage which is really tough on the staff that is there.

Beautiful living areas. very homey, all the staff is nice. Kay is great.read more

Type of care, Care quality and Office Experience HORRIBLE!! Unless you have the time to visit your…read moreloved one frequently, I would not recommend or entrust Towson Rehabilitation and Healthcare Center for long term disability. 90 to 95% percent of the long term care residents do not have family members that come to visit with them. What this does is it allows the facility to get away with things like leaving the resident anywhere from 4 plus hours without being changed or checked on. I am specifically speaking about the long hallway long term care on the second floor. The resident's clothes and blankets come up missing once they are sent down to laundry never to be seen again. It also doesn't matter that the resident's name has been written or sewn onto the garments. The residents do not have gowns, wash cloths or towels the majority of the time. My family member was left to lay in a soiled gown for over 3 hours because the CNA/GNA'S said that there were no clean gowns available. I let them know that this was unacceptable and she promised to go to another floor and try and locate a clean gown. How can the nurses do their job if the facility does not provide the necessities that they need in order to care for the residents. The care is DISGRACEFUL on the second floor. The aides are working 13 residents to one aide. Call outs are a constant thing so the residents are the ones left to sit in their own urine and feces. The hallway reeks of feces and bad smells due to lack of resident care. The employment turn over rate is astronomically high. If you hire CNA'S AND GNA'S and they're walking off of the job within 2 weeks, something is wrong and this happens on a regular. Call outs are a constant. They're always short staffed and yet nothing is done about it. Whoever is doing the hiring needs to be replaced because clearly they lack good judgement. My love one has been there for some years and I have tried to transfer them to another facility but due to my family dynamics it has prevented me from making this happen, so I'm left to deal with the piss poor care that is given. I've had many meetings with the administrator Laverne about my loved one's care and incidents that have taken place but it's like everything else over there, they walk the narrow line and then things go back to the way they were. The facility reprimands the employees that actually care about the residents and care about the level of care that they give to them but yet the slackers get rewarded. Make it make sense because it sounds backwards to me. Towson Rehabilitation needs to shut down their long term care floor(s) and revamp it starting with management on down the line. The owners ought to be embarrassed and ashamed to say that they are owners of Towson Rehabilitation and Health Care. You can tell that they spend as less money as possible for the products and care that's needed for the residence in that facility. If your loved one is residing there for long term care, for God's sake PLEASE go and check on them! By all means necessary try and get them transferred to a different facility. It's all about a dollar over there and the owners make sure they cut corners and costs on EVERY level! God Bless the Residents.

incident# 1 my father got there on fri 2/7/25…read more he fell & busted the left front side of his head on sun 2/9/25 around 9pm (around his eyebrow) trying to go to the bathroom on his own. he had been pressing the button for a while for someone to come help him go to the bathroom. when someone finally came they told him stop pressing the button. they left so fast, he didnt get to tell them what he needed. they never even asked what he needed. he had to go to the hospital. he had to get the opening glued shut. he also had a swollen black eye. no one called from the facility to say that anything had happened. we only knew that something happened because a nurse called from the hospital. unacceptable !!!!!!!! i spoke with the director of nursing, believe it or not nothing happened to the parties involved. i was told that disciplinary action took place. when talking to her, she even stated that she doesnt trust some of the staff there. if that is the case, why are these people working there? she even stop responding to me when i asked about an incident report. incident #2 my father used the urinals sometimes to help him from falling. the urinals were rarely emptied and i found myself emptying them every time i visited. i spoke with the director about the issue. the issue was fixed for like a day and then it was back to them not being emptied again. my father had so many different incidents that has occurred since hes been at that facility. the rehabilitation area he was located in on the 1st fl, the rooms were shared by 2 people. the bathroom was shared by 4 people because it was connected to the room on the other side. the bathroom was rarely cleaned. most times i came to visit my dad, the bathroom smelled like urine. they have agency staff that work there, not staff employed by the facility. most of the people dont care about the patients. there were some good nurses (udi- "the nice nurse", my father calls her, very nice, apollo was cool as well) and techs/aides/gnas (carrie was great & kathy was great). a lot of the tech/aides/gna had bad attitudes. the therapists did the bare minimum with helping him. the speech therapist, they had great conversation, but she would tell him that he passed on certain things and my father said that he know he didnt. he wanted her to be honest, not just pass him. laverne, the administrator seemed very nice and understanding towards the end of his stay. i thought the director of nursing was the head person, but she is not. my only advice for people who have love ones or friends there, please check on them!!!!!!! they act totally different when your love ones are not around.

I want to begin by stating that the nursing care I received at Mays Chapel was compassionate and…read moreexcellent. My praise for them, ends there. I had a stroke. Physical therapy told my husband and I that I would never walk again and stated that I really neededto be trained to live in a wheelchair. To make a long story Short, I am now an outpatient physical therapy. Though I spend time in a wheelchair, I am learning to walk and will be able to do so with a walker independently. Additionally, the medical Director came to my husband and I and told us that I was dying, and should be placed on hospice. that was two years ago. All of my doctors are completely confused as to why he would've came to that conclusion. When we refused hospice, and refused to accept that I could not be taught more independent living, they discharged me. The facility itself is beautiful. It is clean and well-managed. However, they did not provide what I needed from them. Have they done so, I believe that I would be further along than I am now. Again, the good news is that I am progressing dramatically at this point.

After my 90+-year-old mother was hospitalized months ago, the hospital recommended that she not…read moreimmediately return to her assisted living facility, but instead, they said that she should go to a rehabilitation facility. It was arranged for her to go to Lorien Mays Chapel. I am writing to tell you that Lorien Mays Chapel was very disappointing and that my mother dramatically deteriorated there. Although they say the right things and have a lot of staff with all sorts of titles, they are really not set up to manage elderly women with dementia. They put her on a vigorous regimen of PT and OT which wore her out and there appeared to be a complete disconnect between their administrative staff like the dietician and their floor staff. In fact, the latter were more concerned about their break times and getting food from the small luncheonette there than with my mother. Lorien Mays Chapel has a good reputation and I think that for relatively healthy young to middle aged men or women who just need a little PT or OT, it is probably fine. However, for older individuals who need more care and attention, in addition to PT and OT, Lorien is not the place to send them. Seeing my mother deteriorate so quickly at Lorien, we managed to get her out of there relatively quickly - weak, very disoriented, and on oxygen 24/7. After returning back to her assisted living facility where they are better setup for her issues, she is much stronger and active again.

My sister passed away at this facility. I coincidently ran into a staff member at a restaurant. She…read moreover heard me grieving. She specifically stated the entire staff cried and was on edge when she died. She also stated she was told protocol was not followed.

Cousin arrived yesterday after 2 knee surgeries and had excessive issues (no wash clothes or towels…read morein room, no responses to call button, sat in bed for half day with no help to get out of bed, no dinner brought today). Was given 2 half filled cups of cottage cheese to placate. As I write this comment a nurse is trying to rationalize lack of compliance for this new patient. Director of Nursing-missy Massfield's name was given as person to correct these issues. We shall see tomorrow. She was brought a plate of French fries milk and cup of soup for lunch and kindly requested a more nutritious meal that was never brought. A 1 star rating is generous!

I had spent five weeks in hospitals or SNFs before being discharged. I live alone and knew I would…read morewant someone to be wih me to help me transition to my home. I called several home care providers who told me it would take as many as five days to find care givers. I needed someone to drive me home and begin care the next day. We Care could provide what I needed. They helped me complete the necessary forms, line by line. I was extremley anxious about being home. Diane and Sonia were able to support and encourage me through my anxious moments. They provided both physical and emotional support as I adjusted to being home. In addition, all my laundry was done, my bed changed, dishes washed, and my meals were prepared. They both went "above and beyond". I valued their companionship as I adjusted to being on my own. They became like surrogate family members, and I appreciate their caring and kindness above all.

From the owner: Our services range from Skilled Nursing Care to assistance with Activities of Daily Living. WeCare…read morehas earned a stellar reputation-which speaks for itself-by providing the solutions that improve the quality of life for our clients. Located in the metropolitan Baltimore, We Care Private Duty Services, Inc., is a Nursing Referral and Residential Services Agency dedicated to serving those who need and desire assistance within the comfort and privacy of their own homes.MD, area, WeCare has provided service excellence to its clients for the past fourteen years. WeCare is independently owned and operated. WeCare is licensed by the State of Maryland Department of Health and Mental Hygiene, Office of Health Care Quality. All Nurses are licensed and Nursing Assistants are certified by the Maryland Board of Nursing.

We've been using this place for regular house cleaning for a relative for a few years now. They…read moreare prompt, efficient and well priced. We recently added some services - a helper/companion for a few days a week. The charge is very reasonable and it was very easy to set up auto billing to our credit card. Nice people, and I recommend them.

From the owner: The Elizabeth Cooney Personnel Agency Inc. was founded and built upon three basic principles that…read morehave guided us through decades of success - Trust, Integrity and Excellence. We believe it is the dedication to those fundamental tenets that has built the agency into one of the most respected and reliable in the industry. Our business goals are simple: To provide our clients with high-quality, low cost, comprehensive, consumer-directed nursing care services, in a manner that is courteous and dependable. This promise leads us to fulfill a dedication to recruitment and calls for unmatched flexibility in our clients' care planning. We will continue to nurture courteous and caring relationships with each of our clients, which we are proud to say, has become an Elizabeth Cooney Agency trademark. We believe the Elizabeth Cooney Agency has become an industry leader precisely because of its dedication to our core principles. However, we also believe that leadership carries with it a greater responsibility, beyond the demands of our own business. That is why the Elizabeth Cooney Personnel Agency Inc. sets benchmarks for the nursing care industry, such as advocating creation of the Certified Nursing Licensure in 1996, and helping to create the first accreditation for the Private Care Industry in 2004.

My life is now complete because I got 'first to review' at a retirement community on Yelp. I have…read moreto say that I was impressed in every way with Edenwald. When you think of a retirement community you may be one of the people that thinks of a sad place where people are put to be forgotten. That's certainly not the case at all with Edenwald. It felt like a bustling community to me. More than once I thought "I wouldn't mind ending up at a place like this someday." Security wise there is a person manning the front desk at all hours of the day. Ask that person for the guest Wi-Fi password. There is a lobby where you can sit and wait for people where there is also a gift store. I didn't see it but apparently they have a fitness center and pool here. On the activity board they have a listing of all the activities that are taking place on site. They also offer multiple day trips to interesting sites around the area. If you don't want to drive to do errands they will take you places such as Trader Joe's. They have multiple restaurants on site. I got to sample two of them. One of them was a casual cafeteria. The other one was what we called "the pub", which serves alcohol. There is also a fancy pants restaurant across from the pub, but they enforce a dress code. I wasn't doing backflips over the food, but it was much better than I expected and I enjoyed my meals. I thought the nicest thing about the living quarters was that once you go inside and close your door it just feels like an apartment. You have a fully stocked kitchen, which is nice. Even though you have your privacy there are ways in the bathroom and bedroom to alert the staff that you need help. All the amenities in the world wouldn't matter if the people weren't treated right. I have to say I was constantly interacting with friendly people. Multiple times on the elevator the residents would be cracking me up. One man told me that he hoped I wasn't going to the 25th floor because that was his private penthouse. If you have an aging relative who wants their independence but could use the safety/security of assisted-living I can't think of a better place then Edenwald.

Compassionate staff everywhere, not just in nursing services. Independent living activities and…read morethe food exceed our expectations everyday. No more big house, lawn, maintenance- gone. And now we have 14 people on our skilled maintenance crew, plus house keeping services, and our own kitchen/serving staff. We were traveling for 2 months and the security team called twice to make sure we were OK! Sooo happy to spend the rest of my life here.

The physical therapist staff are excellent as one would expect from this type of facility, food is…read morenot always the best as far as amount served, I don't expect the same serving as at a 4 star hotel but a grown man who is recovering an injury needs adequate nutrition. The floor staff are very good most of the time.

My friend was a 64-year-old rehabilitation patient with a trach who could neither walk nor speak…read moreand depended on staff for care. Instead of feeling safe, she was often frightened. There were times her call button was unplugged or not available. And even when she could communicate using her phone by texting a friend to call for her it took far too long for staff to respond. No patient should ever be afraid of the people responsible for their care. In my opinion, the lack of compassion and inattentiveness she experienced was unacceptable. She has since passed away. I know she was not given the respect every person deserves. I would not board my dog at this place.