Had comprehensive coverage on my vehicle. I was a victim of a switched vin( fraud) The Insurance did not pay for the vehicle. But They still continued to charge me for a vehicle I no longer had. They denied my claim because they said it was a result from the taking of seizure of a governmental authority. read more

I switched to State Farm Insurance because of their competitive premiums. I choose Mauel Ramirez agency beause it was close to my work. My decision turned out to be to be a good one because the only thing better than the rates is the great service that the agency provides. After being rear-ended on the 60, the staff guided me to a great auto body store, and rental that afternoon. The whole transition to getting my car back was smooth. I would recommend this agency for your auto insurance needs. read more

Great service and they made moving my policies over super easy! Highly recommended, I have been with State Farm for just over a year and I'm happy to have made the switch. read more

Not bad at all I have 3 cars 2 motorcycles and homeowners policy I tend to add and remove bikes and cars ( I like toys) a lot so at times it could be complicated to deal with me and all the changes I make with my coverage I had a different state farm agent for about 15 years with sometimes good service sometimes bad service so I decided to change agents but kept State Farm his team over there is very professional so when I was having some issues with the bill today the very nice lady who I was dealing with on the phone seem to have everything handled and was going to call me back and to my surprise Manuel himself called me back and explained everything clearly to me so I could understandand and just handled his business thank you sir read more

I have been with State Farm since 2013, with this agency since 2016. So very happy with their service and their response with my needs. Kayla Mason was amazing. She was knowledgeable about the services I was interested in, answered all my questions, and was happy to spend as much time as needed to make sure I was confident to get all the information I needed to make a decision. I see myself with this agency for many years to come! read more

Thank great job appreciate ur help Insurance recommended Mesa az Country club and university Mesa arizona read more

I have been a client of this state farm insurance office for many years now. My experience has been that Manuel Ramirez is very knowledgeable and has always given good advice about insurance options. I highly recommend Manuel Ramirez to anyone looking for excellent customer service and excellent information. read more

If this had '0' stars I would give them 3 less! Worst customer service. Kelly Ramirez "office manager," is who I tried to resolve my issue with and her response is that I just don't understand. If belittling is their motto, then they have that down! You see all these commercials for how great of a company they are and my first communication with them is the worst! I do not recommend this location at all!!! read more

If I could give this agency ZERO stars I would do so. They are only too eager to accept your recurring premium dollars, but when it comes to service and advocacy for you as the customer, you can forget it. The agent himself just has his office people do all the contact work while he sits back and enjoys those premium dollars just rolling in. Don't expect him or anyone in his office to advocate for you, though. I would tell anyone to not work with this agent, and not with State Farm. There are a lot of other insurance companies and agents that are far easier to work with and treat customers with concern and honest interest in working for the customer. read more

Me thinks not, indeed! If there were a negative rating; this would be my honest rating. They don't answer calls, don't send cards, never call to ask if there is anything I need to discuss or ever call to offer competitive rates. We have been with SF for 11-12yrs. and have NEVER made a claim! We are in our late fifties and as such, with no claims, deserve better service- or at least SOME service! I know this won't go over well, but non-hispanics are treated with an attitude of ' barely tolerated' customers. The times I've been in; they made me feel as though they were doing me a favor by talking to me. I have never even been offered a seat or invited into an office. I have been left standing at the front desk, ignored, and been spoken down to. i'm outa that office. read more

Things started out well, but unfortunately this location has provided some of the worst customer service Iv'e ever experienced. We had an issue with prior incidents and were canceled even though said issues were given upon requesting a quote. I called the hotline and asked for them to leave a message to call me back. I wanted an explanation as to why things played out how they did. No call back. I placed another phone call looking to get some more information after not receiving a returned message and got a slue of " I don't know" and "I'm not sure" responses. When I asked to speak with the manager he was conveniently not there. I asked to please receive a call back when he was in the office and not to my surprise I still have not received a phone call. I understand that the company has the right to cancel after thirty days, but only after speaking with another insurance company. I couldn't get a response or strait answer from anyone at this location. I feel like we were robbed seeing as we told them we had the issues and they accepted payment then canceled us weeks later. No apologies or explanations. No phone calls back after leaving two separate messages. Over all just a terrible experience. Very frustrating and disappointing in the end. read more

Wow, not sure why the others are that negative. I've only had good luck with Manuel and his office team. I've been with that office for nearly 25 years, back to well before Manuel took over. Thought I'd miss the original owners since they were so good to us, but Manuel has done well by us since the beginning, including several claims. In virtually every case, they took care of us and fought for us when required. In response to the suggested racial and age bias, we are also in our 50's and as Caucasian as they come. We moved a couple of years ago but are staying with Manuel even though there are several agents and offices MUCH closer. Just today I called in for a quote and help with a refinance. After calling back and the person I was working with was on another line, Manuel himself stepped in. He didn't just write down info for an assistant to take over later, he expedited things and made all the needed calls - all after 4pm on a Friday. That's not exactly what I call sitting back to rest on your laurels and letting others do the work for you. On the other concern about him being proactive with your account, I have received calls from them periodically for rate and coverage reviews, but they don't hound like other offices do just to get a few extra commission bucks. I guess I don't worry as much about that since I'm responsible enough to keep track of our coverage needs without someone calling every other month to try and sell me something. I only graded them with 4 stars because I'm picky and typically grade tough. If I ever found someone better, I'd switch. I never have, so I probably never will. Good luck finding a solid agent that isn't just your best friend until you sign, or a company that is great until you file a claim. Been there, done that, and staying with Manuel and State Farm. read more