I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful,…read morewell-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff -- only CNAs -- and during the night shift, the entire facility is often run by just two CNAs - not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due to injuries. I was constantly seeing residents with bruised faces, etc. walking around. The call button system is unreliable, especially at night, and response times can be worryingly slow. Often when they did have adequate staffing you could find 4-5 of the CNAs outside the dining room door congregating. This would be a good time to round with the residents who might not be able to go to the dining room. Nonetheless my loved one had a nasty fall and passed away the next day. I believe that fall worsened the condition at hand. Another concern was the pressure I felt to use CorsoCare for hospice services -- a provider located two hours away from our location. Unfortunately, that experience was far from ideal and felt more like a convenience for the facility than a benefit for us. I wonder if there is some sort of partnership between the two. In short, if your loved one is active, fully mobile, and doesn't require much in the way of assistance, this might be a pleasant place for them to live. But if they need attentive care or medical oversight, I would not recommend Riverside Courtlands. It offers a nice place to stay -- with meals, activities, and a roof over your head -- but very little in the way of actual care, which sadly did not support my loved one in their final days. Also, I will say the sales gal was SO nice and helpful during the sign on / move in process but once our loved one passed away we received not one condolence from any of the staff - not one. We received a bill and a notice to vacate the room. I found that very unsettling considering how nice and helpful they were to start.

This facility was highly recommended to us, and we were not disappointed whatsoever.... in fact, we…read moreare super- impressed. Mom has a 'studio' apartment that is huge - and we could add as much of her own things from drapery, to pictures, to shelving to really make it her own home. The apartment decor is up to date (stainless microwave, if desired in her kitchenette) and everything is clean and fresh. Housekeeping is amazing, along with maintenance and laundry. Staff seem to have a great attitude. Always with a smile and willingness to help or answer questions. Some stop by just to chat, and see how your day is going. Aids, med techs and nursing staff are wonderful and well-trained. Concerns are listened to. (Former nurse with long term care experience here...) This is 'assisted' care. Loved one can refuse showers. Staff is WELL aware of things, and certain behaviors are spelled out in the month-to-month contract that avoid serious issues. This is not a nursing home. They assist you when you require help. Different licences and rules apply here than at other kinds of care places. Some residents have had hospice here, and then pass on. They don't kick you out if you are sick. Yet, this is NOT a memory care facility. If loved one declines that way, there are other local Vista facilities (Northview) that they can transfer to, certain things being in place (room availability, etc...) Food is very good - with a nice pub-type alternate menu choices. Room service meals are no extra charge. Guests can eat for a reasonable charge, just inquire at the friendly concierge. Everything (except onsite beauty salon) is included in the rent. No "care-level" add on costs if loved one needs extra assistance. Choice of doctors who specialize in elder care come to the facility... including blood draws. Activities are creative and varied (artists come and paint with residents on a project... flower arranging... song performances... animals visit...etc) lots of outings are offered in their own van/bus as well as any entry fees covered. Residents are welcoming, and very friendly. They come from all walks of life and most from middle class income levels. (This age group saved and invested, lived on less than they made, paid off their home, and some, not all, received some kind of retirement package... unlike today's reality.) I have never noticed or overheard any attitude of "looking down" upon any other resident from these residents. An outstanding facility, in my opinion, and worth checking into.

When my Dad's health deteriorated to the point that hospice was an option, my mother and I met with…read morerepresentatives from Kindred Hospice. Their services were explained and my mom decided to use their services. My Dad was quickly declining however we were determined to keep him at home if possible. After an assessment to confirm he was eligible, services quickly started in the form of nurse visits and caregiver visits twice a week each, as well as on-call services available 24/7 and a social worker. The care provided was invaluable and provided my mom with in-home assurances that my dad was receiving the best care possible. Magda (caregiver) and Gloria (nurse) treated my parents with respect and helped my dad be as comfortable as possible. When my father fell during the night the on-call nurse arrived quickly, confirmed there were no broken bones, and had my dad settled back into bed with medication to help him feel better in no time. It was all much less invasive than a trip to the hospital would have been. When my dad passed away (peacefully in his sleep), the on call nurse arrived to make final arrangements. Getting him moved to the funeral home was handled professionally and kindly in a way that helped my mom at a very difficult time. I highly recommend Kindred and truly appreciate all they did to help my parents in a difficult situation. My dad was able to peacefully pass away at home and my mom knew that all had been done to ease his transition.

Very compassion and caring. They helped so much with my sisters transition. Quiet, reflective and…read moreprofessional atmosphere. When I left the facility for a couple hours I came back and the director was in the room holding my sister hand while she went through a tough moment of discomfort. My sister was not even conscious at the time and yet they were still with her.

Love this place ! Took great care of my brother, my dad and also my husband ! Very caring !read more

I would give the Good Samaritan Hospice six stars if I could. They took care of my dad in his time…read moreof need with care, dignity, and compassion. This place is a beautiful newer facility located in the woods, and overlooking a pond. There are turkeys, deer, and other wildlife the residents can see from the comfort of their rooms. There is a family kitchen, a fireplace in the lobby, and good cooking. The rooms feature pull-out sofas, satellite tv, a large deck, large windows, showers, refrigerator, and microwave.

I would like to thank Heather. She has been exceptional with my mother and my family. She is so…read morecaring and compassionate. Heather, you are absolutely the best and I am very comfortable knowing that you are part of the team taking care of my mother.

although the first contact with Faith was a good experience during the process with my ailing…read moremother, during and end process within days was extremely horrible. I've never dealt with hospice before but I've heard great things and beautiful things about them and that Faith was absolutely the best. when I was able to transfer my mother to hospice where I took care of our family along with first contact with the nurse at home did not provide comfort packs or a comfort pack and then I had to find someone to come watch my mother while I took off to go get the morphine from the pharmacy 15 minutes away in which I had a problem because the nurse apparently didn't tell the pharmacy that this was a case and I ended up having to pay for her myself out-of-pocket. I get back to my at with very little instruction on what to do. I was handed a pamphlet and told that it explains everything in pamphlet was just about how to recognize the signs of death. I had some issues that evening and was scared to touch the morphine because I had no idea to do because the nurse had already left. So another hospice nurse had to come out to help me because the admission nurse did not show me that or get me the comfort pack which the nurse at that time ordered and also didn't bring with her, but I had to order. during the evening overnight, I had another issue and I had called My new 911 was their phone number. I was told to contact them no matter what do not call 911. I got a call back from the nurse and she said she was on her way to help me take care of the when she arrived, she asked me some questions. I answered she took a hold of her computer and. a doctor on call and then I was supposed to start doing the morphine once every hour I did ask questions but never once did she ever say this is the end or this is what you do with that I was to combine two every four hours and morphine every hour. My mom had a pretty good but I could tell it was close to the end and as my mom struggled late I told him that she was having problems and I needed to know what to do because I didn't think that the medicine was helping my mom. I was told that I would get a phone call from the nurse and an hour and a half later. I ended up calling again because I didn't get a phone call yet. I ended up telling them she's struggling and I needed help. I needed to know what to do. I called and they said that a nurse will be calling me soon. My mom passed hour and 15 minutes later with no return call from the nurse since I had called the first time. After another almost hour later, the nurse and she's telling me that she will be about 35 to 45 minutes and that's when I let her know that my mom had already passed at 7:47 PM and that the funeral home was on their way, and at that moment, the nurse raised her voice and yelled at me that I could not allow them to take her body without her pronouncing him first. And yes, she called my mom a him. I was very emotional hurt and extremely disappointed in a lady yelling over the phone as I just watched my mother pass away. This nurse was extremely rude. The funeral got there and then another 15 minutes later the nurse got there."Linda" came in the house as we are grieving our loss in front of a dozen or more people. She yelled again telling me that I was supposed to contact her first and at that moment I told her I did I tried. She did take care of my mom and her body to tell interrupt me and my conversation with my uncle my mother's brother that I needed to come sign some documents with a very loud voice. came to sign what she needed me to I started to walk away, and then she yelled again, stating that she wasn't done and that she needed the leftover drugs. I walked away to go get them and she asked me again to get the drugs in which I was walking towards where they were to get them because I was crying. I couldn't really talk. I take her the drugs and I asked her if she was done with pronouncing my mom because I want them to take her away and she rudely said "yeah that's what you just signed" And as we were watching my mother, leave the on the stretcher with the funeral we said something in our cultural language, thanking the people from the funeral home and that's when Linda the nurse an exciting voice again while we're all grieving our loss, " oh, you guys are Indian, that is so cool, I have a relative that speaks that language, it's such a beautiful language" She was so loud and so rude. She had no bedside manner whatsoever. I didn't thank her because I was so hurt by her mannerisms, her loudness and rudeness. and as we were walking outside to watch the funeral leave drive down my mom's driveway. Linda was screaming at people because she couldn't see to get out of the driveway as there was numerous cars there she didn't know how to drive to get out and she was yelling at someone to come help her get out of the driveway. If this is what faith Hospice represents, I do not recommend

Our mom passed away at Harbor Hospice early this morning. The team was amazing from the minute we…read moreentered the facility. It's a beautiful place, just so peaceful and they asked so many questions to make sure they understood what would make our mom comfortable. Kate called us at 3:00 am to tell us mom was declining rapidly, so we went over there immediately. We found Kate sitting next to our mom talking to her, making sure someone was with her until we got there. It was beautiful. I can't say enough wonderful things.

Harbor hospice has impeccable bedside manner and services for the family. Unfortunately, we needed…read moretheir services this past week for a family member. They had all the answers to everyone's questions and they were very patient. I had to call them at 4am. Jeff, on call RN was wonderful. He told us everything he was doing and handled all the post mortem care. He gave us time to share what was important to us and followed through with our wishes. I just can't say enough good things about them so, I'll stop here.

The staff of Oaklawn Hospice was outstanding in their care of my sister. The entire staff was…read moreexcellent. They were professional and very caring to my sister and the rest of my family. I would highly recommend Oaklawn Hospice for Quality Care of your loved ones.

From the owner: Hospice offers a comprehensive program of care to patients and families who are facing a terminal…read moreillness with a prognosis of less than six months. Patients determine with their family and physician whether they'd like to begin hospice care. Hospice emphasizes comforting, rather than curative treatment. Oaklawn Hospice provides a comprehensive healthcare program to meet the physical, emotional, spiritual, and social needs of persons with life-limiting conditions as well as their families. Because Hospice is a philosophy of care and not a place, it is provided wherever the patient lives; at home, in a nursing home, or in any accommodation or shelter. Oaklawn Hospice provides services in Calhoun, Branch, Eaton, Hillsdale, Jackson and St. Joseph counties.

Thank you so much for providing in home care for my mother, who lives in an independent living…read moreapartment. We so want to keep her living in her home and you have made that possible by providing assistance with household day to day tasks. You have found the perfect fit for her with the care person as well. Our family cannot say enough good things about your company!

From the owner: Home Sweet Home In- Home Care is a courteous group of highly trained Home Care professionals ready…read moreand able to give your family the help you need. Please give us a call today. Local offices in Paw Paw, MI and St. Joseph, MI, Kalamazoo, MI and Battle Creek, MI.

I was a patient with hospice on Apple Ave. In Muskegon last year. I at the age of 55 was diagnosed…read moreand was to be gone by June of 2019. Full recovery and am still here. One person that stood out the most was a care giver by the name of Tammy. Yes on Apple Ave in Muskegon. Always very helpful and gave me a reason to live.