The best pediatric care for my baby! They have been so informative and well versed in all my…read morequestions I have as a new mother! 10/10 would recommend coming here

I loved the Dr. my girls used. Business Office is another story. Alays accepted their Priority…read moreHealth Insurance using Spectrum Health. Never an issue for several years in a row. My 20 daughter went in for her annual physical and vacinations that she set up the previous year in advance. They took her card ran it and gave her great service until the bills started coming in the mail. No! i went right there. They said that is odd. Well, after the run arround they finely just decided to say well Dr. doesn't accept Priorty Health Spectrum and said the patient should of researched before her appointment. Well returning client? So before you go to the Doctor you better make sure they still take your insurance because they apparently do not know in house what they accept day to day. So, back at college no Doctor to call while sick They want to know how she wants to pay. Well what part of 0 income college student. Well she can make payments. Super, she will graduate in 2021 and then hopefully be employed right away then she can start paying you for your clerical error nobody will own up to. So sad all about your account number and money$$$ forgot she was a patient and is a human and does have insurance that is paid a high montly premium on. Sad sad sad love the doctors but obviously all about $$& and not the person. In the mean time, her twin sister is holding off seeing her Doctor there in fear of same issue. So, I hate to say after a great Doctor patient relationship we have to start all over Doctor shopping. So before returning for each and every appointment make sure you havent had an error done on your account and slapped with a bill that never should of occurrd. Very very disappointed

Hope you like waiting, trying to get a walking boot since the doctors office didn't have one and…read moresince they said they didn't get the fax we will have to wait and then they made us make an appt just to get the boot. It was a waste of time and drove all the way there just to have to go back later for an appt. Plus we had to park in the back and walk around to the front because they do not have a ramp in the front for us to use. Not wheelchair friendy for a place that you get wheelchairs from.

I have been a patient for over 4 yrs. I always have excellent care. The staff is very friendly and…read morewill to help out.

This has to be one of the worst clinics I've experienced over the last 5 years…read more - they rarely pick up their phone - they are under staffed - appointments run 3 hours every time. Expect to wait

I switched doctors because my old doctor switched practices. I go to Knibbe and in my very first…read moreappointment with him, he takes away the medication that I had been on for the last 6 years. Simply because he didn't like the side effects. I said no matter what you prescribe me, it will have side effects. He smugly said, well we can find something else that works the same. So he proceeded to try and make suggestions of other pills. I went through this with my last doctor and what we found out is that the medication that works best for my condition is what I had been taking for the last 6 years!!! He wouldn't listen. So he made me try something else before he would consider giving me back my prescription. So I had no choice and yet again the meds he prescribed Did Not Work! I call back to report that the pills weren't working and needed my old prescription refilled. It took him 4 days to refill my old prescription and on top of that he only refilled HALF of the dosage and HALF of the quantity. Needless to say I switched doctors after he put me through hell. I SEVERELY RECOMMEND NOT GOING TO THIS DOCTOR!!! He's a Smug, Arrogant, Inconsiderate, Know It All Prick. Hope this helps someone not have the struggles I had to go through.

They refuse to accommodate a patient who has no one locally and was advised to have a GI scope…read more Patient was told they could take an Uber there and home like they needed to but had to have someone in the waiting room with them before the procedure and during, in case something happened under anesthesia. Patient explained she had no one she trustted with life and death decisions and asked if there could be an exception. Patient was told to schedule in May so she would have time to find someone. Patient called her PCP and after talking to one nurse who just recited the classic "It's up to the hospital" line, then finally a nurse who understood and took a detailed messega for the doc. Doc referred it to Social Work who, instead of calling the hospital and finding out what arrangements could be made, called Volunteers in Service to see if they had someone to come sit with me in the waiting room.(not sure she got the right messege)...patient is cancelling procedure andd changing health care systems. What in the hell do we pay these people for??? Next they're going to tell me I have to do the damn scope too. F U UMHW

Best patient care, staff, attentive. This is how an ER should work. Their communication and…read morepatience is outstanding.

It's a great facility and it's receiving a well deserved facelift. I have received excellent care…read morefrom a very knowledgeable and compassionate staff in Pact A, optometry, respiratory, pharmacy, audiology, infusion clinic and community care specialists.

I have been going here for my entire VA medical career, they are so good I decided to join them for…read moreemployment. As a veteran, it is nice to work with people who empathize with my past work experience. The canteen ( the lunch room) always has good food to eat and there is a store next to it that has no tax sales. The staff are concerned and there is an attendant in every clinic to make sure that we are taken care of. Battle Creek is one of the biggest VAs in the area and we have quality care. I love that there are areas to walk and a golf course for fun. The gym is basic but they have classes! And the pool is great exercise. Podiatry is a very quick visit but they give a lot of resources. Physical therapists are educated individuals who take the time to help ease the pain! I receive my medications quickly and if not then they are sent to my home so there is no stress! The patient advocates are an open-door policy type and it's great to take advantage of! There is plenty of parking, and they salt the sidewalks during the winter. They even have a tunnel system that allows us to not be out in the elements! Very swanky. I have yet to have a bad customer experience, they do a wonderful job hiring the staff. Mental health sets us up for success. The x-ray is clean and quick! Ultrasound is also very professional! Telehealth allows me to feel heard and also gives me quick a response! Nutrition has helped me get on track with my health. Overall the VA is a place that I will always be loyal to.

I have been using this facility for about a year and I agree that Mollie and Sarah M. are…read morefantastic. Office staff have never been rude to me; they are always friendly, informed, and informative. This is a busy facility so sometimes appointments are not easy to come by and we have to wait but patience is a virtue. For serious issues, one can often get an appointment in a reasonable wait time. What I read from this is that they are busy because they are knowledgeable and helpful. I highly recommend this facility for skin and other treatments.

This was not a good experience. Very slow and in efficient…read morewith reports and labs, And communication. Rockford location.